Agent Logout - Nortel NN43118-102 User Manual

Nortel communication ip phone 2007 call center user guide

Table of Contents

Agent Logout

Log out of the system completely or temporarily (NotReady state).

To log out

Agent and Supervisor features

5. To join the ACD queue, choose one of

the following:

— Tap the

Incalls

— Tap the

NotReady

Choose one of the following:

— To log out completely, press the

MakeSetBusy

— To log out temporarily, press the

NotReady

Note: While on an ACD call, tapping the

MakeSetBusy

automatic logout when the call finishes.

soft key.

soft key results in

Table of Contents

2007