Agent features
Use Activity code
You use Activity codes to record the types of activities performed.
To record activities
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3. Press the
Services
On-hook default path to
Headset Enabled.
1. When the Activity soft key is flashing, tap
the
Activity
soft key.
2. Use the dialpad to enter the Activity
code.
3. Tap the
Activity
If performing multiple tasks, repeat these
steps.
Note: If configured, Activity codes can
be entered while in the NotReady state.
soft key. Set the
soft key.