Default Login - Nortel NN43118-102 User Manual

Nortel communication ip phone 2007 call center user guide

Table of Contents

Agent and Supervisor features

Default Login

When you always use the same telephone, use the Default Login to log in

only one time at the beginning of a shift. The Default Login uses the login

of the previous shift to enter the same ACD queues and with the same

Supervisor.

3. Choose one of the following:

— Tap the

Incalls

— Tap the

NotReady

the ACD queue.

1. Lift the handset.

2. Tap the

Incalls

3. When Enter Agent ID appears on the

screen, use the dialpad to enter the ID.

4. Choose one of the following:

— If the queue requires a Supervisor

ID, press the

— If the queue does not require a

Supervisor ID, press the

times.

soft key.

soft key to enter

soft key.

key three times.

key two

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2007