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For all scenarios where the device becomes uncooperative, the ION-R200 offers a solution in the form of safe
mode. Safe mode is a special mode of operation where all data sources are forcibly disabled. The device
therefore no longer decodes any video, giving you easy access to the configuration of the device to fix the
issue before returning to the normal mode of operation.
Safe mode is enabled during the boot-up of the device. It requires a keyboard to be connected to the device.
While the ION-R200 is booting up, wait for the device to reach the step shown in the image below:
While the ION-R200 starts its system services, press and hold the LEFT SHIFT key and RIGHT SHIFT key on
the keyboard. When the device detects the key combination, it acknowledges the switch to safe mode
operation as shown below:
Note: It takes only a few seconds for the ION-R200 to start the system services and safe mode can be
enabled only during that step of the boot-up sequence. If the device finishes booting up before you
press the key combination, you can simply shut down and restart the device and try again.
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