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Rest Mode
To set the manual Rest Mode:
1.
From an idle state, press the ACD Rest Mode key (Service Code
752:
13).
*
The ACD Rest Mode key lights. If the Rest Mode key is
Note 1:
pressed while the agent is on an active call, the key will flash
until the agent hangs up.
This operation is not available for the System Supervisor.
Note 2:
To cancel the manual Rest Mode:
1.
Press the ACD Rest Mode key (Service Code 752:
The ACD Rest Mode key light goes off.
Note:
Queue Status Display
When Logged Into ACD Group:
1.
From an idle state, press the Queue Status Display key
(Service Code 752:
The display indicates the number of calls in queue, the trunk
Note 1:
name, and the length of time the call has been waiting.
When the Queue Status Display key is pressed, the queue
Note 2:
status of the extension's group is displayed. When the
extension is not in an ACD group, the Queue Status of group
1 is displayed instead.
When an agent logs in using an AIC code, the Queue Status
Note 3:
of the default ACD group is displayed.
2.
Press
and
the ACD Groups.
3.
Press the CLEAR key to return the telephone to an idle state.
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19).
*
to scroll through the Queue Status Displays of all
34
13).
*
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