Table of Contents
Advertisement
7.
Troubleshooting
For questions not addressed here, please contact your local Promega Branch, Offi ce or Distributor. See the
Promega Web site, www.promega.com, to fi nd your nearest Promega branch or distributor. Contact
information available at: www.promega.com. E-mail: techserv@promega.com
Symptoms
Instrument does not unload the plungers
Tablet PC touch screen does not appear to be working
Cannot get beyond the 'Scan bar code' screen
Cannot change the sanitization time or load new protocols
Power failure during run
54
Promega Corpora on · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
TM424 · Revised 2/15
Causes and Comments
I
f the Plungers are still engaged on the plunger bar, perform the
following steps:
• Remove cartridges containing the ejected plungers from the deck
tray.
•
Reinsert the deck tray with cartridges without the ejected
plungers.
• From the 'Home Screen' touch the Settings button and select
Clean Up. Confi rm checklist items and follow onscreen prompts
to attempt to unload plungers.
If the plunger cleanup fails, contact Promega Technical Services for
further assistance.
Verify that the plug is securely connected to the Tablet PC.
Verify that the instrument is plugged into the USB port on the Tablet
PC.
®
Restart the Maxwell
CSC Tablet and launch Maxwell
If the issue is not resolved, contact Promega Technical Services
(techserv@promega.com).
Be sure that you are scanning the correct bar code (as shown in
Figure 37).
Be sure that you are using the correct kit.
Be sure that the kit has not expired.
If you still experience problems, contact Promega Technical Services
(techserv@promega.com).
Only system administrators have the ability to change certain instru-
ment functionality. If you are not a system administrator, please
contact your system administrator.
In the event of a power failure, turn the instrument and the Tablet
PC OFF. When power is resumed, turn the instrument and Tablet PC
back ON. Check to see whether plungers are loaded on the plunger
bar. If so run Clean Up protocol from the Settings Menu and follow
prompts to safely remove the plungers. After plungers have been
unloaded remove the deck tray from the instrument if it is still present.
®
CSC software.
www.promega.com
Advertisement
Table of Contents
