Appendix; Service; Returning The Maxwell Csc Instrument For Service; Repacking The Maxwell Csc Instrument - Promega Maxwell CSC Instrument Technical Manual

8.

Appendix

8.A. Service
We recommend that the Maxwell
8.B. Returning the Maxwell
The Maxwell ® CSC Instrument is designed to provide years of consistent performance with little
maintenance. If a problem arises with your instrument, please contact Promega or your local Promega
representative for support. Visit the Promega Web site at www.promega.com for the contact information for
the Promega branch or distributor nearest you. If further action is required, repair options will be presented
and a return authorization number assigned if necessary. Promega is not responsible for instrumentation
returned without an authorization number. When you ship the instrument for service, please remember to:
• Obtain return authorization from Promega.
• Decontaminate the instrument (see Section 10 for decontamination instructions).
• Affi x a signed and dated Certifi cate of Decontamination inside the lid of the shipping box in which the
instrument is returned (see Section 10). Failure to complete and attach the Certifi cate of Decontamina-
tion will result in a decontamination charge.
• Use the original packaging to ensure that no damage will occur to the instrument during shipping.
• Any damage will incur additional charges. Return all of the accessories with the instrument, including
the bar code reader and Tablet PC.
Note: If the original packaging is lost or damaged, contact Promega or your local Promega representative
for replacement packaging.
8.C. Repacking the Maxwell
Preparation of the Maxwell
• Ensure that the cartridges and elution tubes are removed from the instrument platform.
• Switch off and unplug the instrument. Ensure that computers and bar code readers have
been disconnected.
Repacking the Maxwell
Note: If you do not have the original Maxwell
Technical Services or your local Promega representative to order Maxwell
Ship the Maxwell
Promega Corpora on · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
www.promega.com
® CSC Instrument be serviced once a year.
® CSC Instrument for Service
® CSC Instrument
® CSC Instrument Prior to Repacking:
® CSC Instrument
® CSC Instrument only with Promega packaging to avoid any damages.
® CSC Instrument packaging, please contact Promega
® CSC Instrument packaging.
TM424 · Revised 2/15
57