Troubleshooting - Promega GloMax 20/20 Technical Manual

10. Troubleshooting

For questions not addressed here, please contact your local Promega Branch Office or Distributor. Contact information
available at: www.promega.com. E-mail: techserv@promega.com
Symptoms
Luminometer not reporting measurements
Touch screen blank or not responsive
Fingerprints on touch screen
Touch screen is misaligned, requiring selection
outside the button area for the luminometer to
respond
Excel does not open.
Both green lights are on, but data fail to
appear in Excel
New data not reporting to Excel
The software does not install.
The software does not open.
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Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
TM276 · Revised 5/21
Causes and Comments
Integration time is set to "0" seconds. Touch Parameters
on the touch screen and increase the integration time.
Sample has saturated luminometer. Turn the luminometer off.
Wait 5 seconds, and then turn the luminometer on.
Turn off, the luminometer then use a laboratory tissue dampened
with 70% ethanol to clean the touch screen.
Touch screen requires calibration. Turn off the GloMax
20/20 Luminometer. Touch the luminometer screen with one
finger. Keep the finger on the screen and turn the power on.
Continue touching the GloMax
until the Home Screen appears. (Also see Section 8.B, Touch
Screen Calibration.
Excel is not installed on the PC. Make sure Microsoft
installed on your PC and activated.
The GloMax Software cannot find Excel on the PC. Open Excel
®
from the Programs menu on the PC and then open the GloMax
Spreadsheet Interface Software.
The wrong COM port is selected. Click Stop, then click on the
COM button to change the COM port.
Luminometer is not connected to the PC. Check the USB or
RS-232 connection between the luminometer and the PC. In
some cases, another program may have reserved the COM port
and locked out the GloMax
There is an editing process occuring within an Excel spreadsheet
cell. Save the data currentl displayed in Excel, then restart the
GloMax Luminometer and begin collecting new data. In future,
®
wait until all the data are collected before editing the Excel
spreadsheet.
The PC allows only administrators to install new software. Log
in as Administrator, then install the software or contact your
internal computer support desk.
The software was not installed properly. Log in as Administrator.
Remove the softwar e and re-install.
20/20 Luminometer screen
®
Spreadsheet Interface Software.
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www.promega.com
®
Excel is
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