Troubleshooting; Information Codes - Samsung NV73N9770RM User & Installation Manual

Troubleshooting

Problem Cause
There is a burning or • If using plastic or
plastic smell when other containers that
using the oven. are not heat-resistant
The oven does not • If the door is often
cook properly. opened during cooking
I can hear water • This is because water
boiling during is heated using the
vapour cooking. steam heater
Vapour cooking does • If there is no water in
not work. the water supply tank
The set is warm • This is because pyro
during pyro cleaning cleaning uses high
temperatures
There is a burning • Pyro cleaning uses
smell during pyro high temperatures, so
cleaning. you may smell food
residue burning.
Steam cleaning does • This is because the
not work. temperature is too
high
54 English

Information codes

Action
If the oven fails to operate, you may see an information code on the display. Check
• Use glass containers
the table below and try the suggestions.
suitable for hot
temperatures.
Code
C-d1
• Do not frequently
open the door unless
C-20
you are cooking things
C-21
that need to be turned.
If you frequently open
C-22
the door, the interior
temperature will be
C-23
lower and this may
affect the results of
C-F1
your cooking.
C-70
• This is not a product
malfunction, so there
C-72
is no need to worry.
C-F0
• Add water to the tank
and try again.
• This is not a product
C-F2
malfunction, so there
is no need to worry.
• This is not a product
malfunction, so there
is no need to worry.
• Let the oven cool and
then use.
Meaning
Door lock malfunctions
Sensor malfunctions
Only occurs during EEPROM Read/
Write
Vapour-related problems
If there is no communication
between the main PCB and sub PCB
Occurs when a communication
problem is maintained between the
Touch IC <-> Main or Sub micom
Action
Turn off the oven and then
restart. If the problem
continues, turn off all power for
30 seconds or more and then
reconnect.
If the problem is not fixed,
please contact a service centre.