Using Troubleshooting Tools; Resetting Your Receiver - Dish Network 118523 User Manual

5. Press the POUND (#) button.
The TV mode button flashes three times.
6. Press the SAT mode button.
7. Press the plus (+) and minus (-) sides of the VOLUME
button.
The TV's volume changes and the TV mode button
lights instead of the AUX mode button.

Using Troubleshooting Tools

Your receiver has diagnostics tools that a Customer Service Representative may
ask you to use if you should ever run into problems while using your equipment.
Even though these tools are quite helpful, it is recommended that you only use
them when on the phone with a DISH Network representative.

Resetting Your Receiver

Reset your receiver as directed by the Customer Service Representative as
follows:
1. Press and hold the front panel POWER button until only the green
indicator is lit.
2. Let go of the front panel POWER button.
It will take a few minutes for your receiver to reset and come back on.
When you reset your receiver, your receiver may have to download an
updated Program Guide. If this is the case, it may take longer for the
receiver to come back on.
Diagnostics
The Customer Service Representative may ask you to open the
screen. Remember to have an active phone line connected to your receiver.
1. Press MENU-6-3.
The
Diagnostics
Representative may ask you to perform on your receiver:
•
Connection
• - If
Dial Out
need to have its smart card records updated.
• - Shows you a list of diagnostic counters. Use PAGE UP and
Counters
PAGE DOWN to scroll through the list of counters displayed.
: If you have the receiver connected to a DSL (Digital Subscriber Line)
Note
phone line, it may cause this test to fail. If so, you will need to install a DSL
filter between the receiver and the phone jack on the wall. You should be
able to get a DSL filter from your DSL provider, or your local electronic
parts store.
2. Select .
Done
screen shows you various tests the Customer Service
- Tests for a valid receiver phone connection.
is displayed, the receiver does not
No Dial Out Pending
Using Troubleshooting Tools
TV1
Diagnostics
Page 117