Dish Network Solo ViP 411 User Manual
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Dish Network Solo ViP 411 User Manual

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  • Page 2: For Your Safety

    Part Number: 181243 Printed in the United States of America. DISH Network is a registered trademark of EchoStar Satellite L.L.C. For information about DISH Network, please visit our website at www.dishnetwork.com. We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the registered owners.

  • Page 3: Important Safety Instructions

    Important Safety Instructions Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
  • Page 4 Safety The receiver is still connected to the AC power whenever it is plugged into a live power outlet, even if it is turned off using the remote control or front panel buttons. No flame sources, such as lit candles, should be placed on the equipment. The apparatus shall not be exposed to dripping or splashing, and no objects filled with liquids, such as vases, shall be placed on the top of it.
  • Page 5 Consult the dealer or an experienced radio/TV technician for help. Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding...
  • Page 6 Safety viii...

  • Page 7: Table Of Contents

    Important Safety Instructions ... v Introduction ... 1 ... 2 ELCOME OW TO SE THIS DISH N BOUT TV N ATCHING DDITIONAL ERVICES BOUT ATELLITE ONNECT TO A OVING CREEN Satellite Receiver ... 11 EMOTE ONTROL EMOTE ONTROL SING THE ENUS SING IELDS...
  • Page 8 Table of Contents Favorites Lists ... 31 Parental Controls ... 35 Interactive TVs ... 47 Timers ... 49 ?... 32 HAT ARE AVORITES ISTS REATING OR HANGING AVORITES ... 33 AMING AVORITES ISTS ... 34 SING AVORITES ISTS HAT ARE ARENTAL ONTROLS REATING OR...
  • Page 9 Remote Control Setup ... 55 MPROVING ECEIVER PERATING THER ECOVER UTTON ENDING ISCRETE Customizing Receiver ... 73 SING ULTIMEDIA ID ... 77 SING ALLER USTOMIZING THE HANGING ANGUAGES SING LOSED APTIONING ETTING UDIO ESETTING TO ACTORY CHEDULING ECEIVER Connections ... 87 ONNECTING TO THE ONNECTING TO ONNECTING THE...
  • Page 10 Table of Contents References ... 101 Appendix ... 123 FCC C ... 102 ROUBLESHOOTING ABLES EMOTE ONTROL EVICE ODES ... 124 IMITED ARRANTY ESIDENTIAL USTOMER GREEMENT ... 134 OMPLIANCE ... 114 ... 126...

  • Page 11: Introduction

    Introduction Introduction to DISH Network Services What you’ll find in this chapter: • ELCOME OW TO SE THIS • DISH N • BOUT TV N • ATCHING • AUSING • BOUT ATELLITE • ONNECT TO A ROADBAND Chapter UIDE ETWORK...

  • Page 12: Welcome

    This guide contains several chapters to make it easy for you to find what you need: • Chapter 1 - gives you a brief overview of DISH Network and your new receiver. • Chapter 2 - Satellite Receiver explains the basic features of your system and how to use the remote control, front panel buttons, and back panel connections.
  • Page 13 Guide Conventions • The names of remote control buttons are all uppercase. Example: Press SAT. • On-screen menu options are bold. Example: Select System Setup. • Select means to move the highlight to an on-screen option or choice in a list and press SELECT on the remote control.

  • Page 14: About Your Dish Network Account

    Select Done. Where to Find Information on Your Account If you want to know about charges to your DISH Network account or if you would like to make changes to your programming packages, be sure to have your account information handy and choose one of the following: •...

  • Page 15: Atching Tv Now

    Introduction Watching TV Now TV N ATCHING After you have ordered your programming package, you can begin enjoying the features of your new satellite TV receiver. When you complete these simple tours, you’ll be familiar with the remote control and be able to find a program to watch, pause live TV, and record your favorite shows.

  • Page 16: Pausing Live Tv

    Chapter 1 Watching TV Now Pausing Live TV Here’s something you can’t do with regular old TV: pause live TV because someone’s at the door or calling you on the phone. For more about the pause feature of your receiver, see Pausing a Program.

  • Page 17: Additional Services

    DDITIONAL ERVICES Pay-Per-View Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest movies, sports, and special events. Be sure to connect an active phone line or broadband Internet connection to your receiver before you order a Pay-Per-View event. DISH On Demand Enjoy movies and other programming any time without schedules, without waiting, and without leaving your home.

  • Page 18: Why Connect To A Phone Line Or Broadband

    DishHOME Interactive TV features, and use other services from DISH Network. Your satellite receiver can be connected to your broadband home network. Currently this connection allows you to order pay-per-view programs using your remote control, with additional features and services added in the future.
  • Page 19 DISH Network receiver, is something wrong? No. DISH Network programming may vary from what you’ll find in a local publication. For best results, use the Program Guide on your receiver or order DISH Entertainment Magazine..
  • Page 20 Chapter 1 Notes Notes...

  • Page 21: Satellite Receiver

    Satellite Receiver About Your Satellite Receiver What you’ll find in this chapter: • EMOTE ONTROL • SING THE ENUS • SING THE ENUS • SING Chapter IELDS...

  • Page 22: Remote Control

    Chapter 2 Remote Control EMOTE ONTROL The remote control gives you easy access to all the features of your satellite receiver. You can program the remote to control the satellite receiver and up to three other devices (see page 4). These devices can be a TV, a VCR or DVD player, and a third device. The remote control uses IR signals to control both the receiver and other devices that the remote is programmed to control.

  • Page 23: Remote Control Buttons

    Remote Control Buttons Input Press once for Input Press and hold for Recover Receiver Menu Access features and settings in your satellite receiver Themes Search for programs using Themes Recall Go back to last channel viewed Info Get info on programs Search Search for a program Format...
  • Page 24 Chapter 2 Remote Control TV Mode TV/Video TV Power Switch between TV inputs top and bottom button Turn TV on/off TV Menu Access menu features Volume available on some TVs Control TV volume Mute Arrows/Select Buttons Turn TV volume on or off Channel up/down on TV, navigate TV menus/modes and select desired TV option...

  • Page 25: Dvd Mode

    To use the features described in this section, make sure your are in DVD mode by pressing the DVD Mode button. You can also use this mode to operate a VCR instead of a DVD player. Remote programming is required. Input Switch VCR between its TV and videotape mode...

  • Page 26: Remote Control

    Chapter 2 Remote Control Satellite Receiver Front Panel Smart Card Door Slot for a future smart card Satellite Receiver Back Panel Over-the-Air Antenna In Input Connection to your over-the-air antenna Satellite In TV Set Out Audio and video Connection to your satellite connection to your dish...

  • Page 27: Using The Menus

    SING THE ENUS The menus make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting locks, choosing a program, or creating a favorites list. Open and Close Menus You can open the menus in either of two ways: •...

  • Page 28: Using Text Fields

    Chapter 2 Using Text Fields List of Choices in the Menus When you make a choice in a list, the receiver does not apply the change until you select Done. If you do not want to save any changes, select CANCEL to discard all the changes made in the menu.
  • Page 29 Using the On-screen Keyboard Use the on-screen keyboard letters to type the information. Use the LEFT, RIGHT, UP, and DOWN ARROWS to navigate around the keyboard. Select the characters you want. Using the Number Pad Use the letters above the NUMBER PAD on the remote control while the highlight is in the field.
  • Page 30 Chapter 2 Tips • If you do not do anything in a menu for several minutes, the menu automatically closes. This will discard any changes you made, and displays the program you were watching. • On the remote control, press FORMAT (*) on the remote control to change the aspect ratio (display shape) of HD and SD channels.

  • Page 31: Watching Tv

    Watching TV Finding Programs to Watch What you’ll find in this chapter: • HANGING HANNELS • SING THE ROGRAM • SING THE ROWSE • SING HEMES AND Chapter UIDE ANNER EARCH...

  • Page 32: Changing Channels

    Chapter 3 Changing Channels HANGING HANNELS Using the Up and Down Arrows While watching TV, press the UP and DOWN ARROWS on your remote control to change channels one channel at a time. You can also change the channels the same way using the UP and DOWN ARROWS on the receiver front panel.

  • Page 33: Using The Browse Banner

    • The Program Guide shows programs on now and coming on within the next two days. The guide does not show programs that have ended. Press GUIDE While using the Program Guide, you can: • Press PAGE UP or PAGE DOWN to move a page of channels at a time. •...

  • Page 34: Using Search To Find A Program

    Chapter 3 Using Search to Find a Program To see what is coming up on other channels, press the UP or DOWN ARROW while the Browse Banner is open. While watching a program, press BROWSE If you select a current program, the receiver will tune to that channel. If you choose a future program, the Create Timer screen will display.

  • Page 35: Finding A Program By Its Theme

    Finding Programs to Watch Finding a Program by its Theme If you select a program that is on now, the receiver tunes to that program. If you choose a future program, the Create Timer screen will display. See Chapter 8: Timers for more information.
  • Page 36 Chapter 3 Tips • Press INFO to get more information about the program you highlighted. • Press VIEW LIVE TV to cancel almost any screen and return to watching TV. • Skip forward 24 hours (and then back again) at a time in the Program Guide by pressing the SKIP FWD (SKIP BACK) button on the remote control.

  • Page 37: Pay Per Programs

    Pay Per Programs Order and Watch Pay-Per-View What you’ll find in this chapter: • RDERING A • EVIEWING Chapter ROGRAM RDERS...

  • Page 38: Ordering A Pay-Per-View Program

    After you order a Pay-Per-View program, you can watch it on all of the receivers on your DISH Network account. Using the remote control, you can order the exact same program for each receiver but you pay for the program only once (the program must be the same date, time, and channel).
  • Page 39 • You can set up a VCR to record Pay-Per-View programs. • You can prevent others from purchasing Pay-Per-View programs by using locks. • Tune to Channel 103 for a list of what’s playing on Pay-Per-View. UESTIONS • How can I order an event for all my receivers? –...
  • Page 40 Chapter 4 Notes Notes...

  • Page 41: Favorites Lists

    Favorites Lists Setting Up Your Favorites Lists What you’ll find in this chapter: • HAT ARE AVORITES • REATING OR • AMING AVORITES • SING AVORITES Chapter ISTS HANGING AVORITES ISTS ISTS ISTS...

  • Page 42: What Are Favorites Lists

    Chapter 5 What are Favorites Lists? HAT ARE AVORITES Favorites Lists are custom lists of your favorite channels. You can create and change the lists, adding and removing channels as you wish. Your favorite channels can be grouped into up to four lists. •...

  • Page 43: Naming Favorites Lists

    Select list to Press MENU, select Preferences, then Favorites Press MENU on your DISH Network remote control. Select Preferences, and then select Favorites. Select the list that you want to rename. Select Edit Name. Enter the name you want for the list.

  • Page 44: Using Favorites Lists

    Chapter 5 Using Favorites Lists SING AVORITES Press GUIDE to open the Program Guide. Press GUIDE again to select the next Favorites List. Press GUIDE repeatedly to scan through all the available lists. Note: GUIDE only works in this manner if the Guide button is selected under MENU, Preferences, Favorites and Guide Options.

  • Page 45: Parental Controls

    Parental Controls Securing Your Receiver What you’ll find in this chapter: • HAT ARE ARENTAL • REATING OR • REATING OR • OCKING OR HANNELS • IDING DULT HANNELS • OCKING OR • REATING OR • OCKING AND Chapter ONTROLS HANGING ATINGS HANGING...

  • Page 46: What Are Parental Controls

    Chapter 6 What are Parental Controls? HAT ARE ARENTAL Parental controls allow you to password-protect programming based on ratings, or on a channel-by-channel basis. When you have locked the receiver: • If you try to access a locked item or open the Locks menu, the receiver displays a message prompting you to enter the password.

  • Page 47: Creating Or Changing Ratings Locks

    REATING OR HANGING You can lock programs based on Motion Picture Association of America (MPAA) ratings (PG, PG-13, etc.) and expanded ratings (violence, language, etc.). Press MENU and select Locks. If the receiver is locked, enter the password using the NUMBER PAD. Select OK. Select Ratings Locks.
  • Page 48 Chapter 6 Creating or Changing Ratings Locks PG-13—Parents Strongly Cautioned. Some Material May Be Inappropriate For Children Under 13. A PG-13 rating is a sterner warning by the Rating Board to parents to determine whether their children under age 13 should view the motion picture, as some material might not be suited for them.
  • Page 49 TV-G—General Audience. Most parents would find this program suitable for all ages. Although this rating does not signify a program designed specifically for children, most parents may let younger children watch this program unattended. It contains little or no violence, no strong language and little or no sexual dialogue or situations. TV-PG—Parental Guidance Suggested.

  • Page 50: Creating Or Changing Channel Locks

    Chapter 6 Creating or Changing Channel Locks REATING OR You can lock any channel, including Pay-Per-View and over-the-air channels. This type of lock keeps anyone from viewing these channels unless they enter the correct password. Press MENU and select Locks. If the receiver is locked, enter the password using the NUMBER PAD.

  • Page 51: Locking Or Unlocking Pay -Per -V

    OCKING OR NLOCKING This locks all Pay-Per-View channels. This type of lock keeps anyone from viewing these channels by using the UP or DOWN ARROWS or the remote control NUMBER PAD. You also can lock individual Pay-Per-View channels by using channel locks. Press MENU and select Locks.

  • Page 52: Locking Or Unlocking The Front Panel

    Chapter 6 Locking or Unlocking the Front Panel Select Hide Adult to remove the adult channels from the channel lists or Show Adult to display the adult channels in channel lists. Select Hide Locked to remove locked channels from the channel lists or Show Locked to display locked channels in channel lists.

  • Page 53: Creating Or Changing A Password

    REATING OR HANGING A The first thing to do before using the receiver locks is set up your password. Press MENU and select Locks. If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK. To change your password, select Change Password.

  • Page 54: Locking And Unlocking Your Receiver

    Chapter 6 Locking and Unlocking Your Receiver OCKING AND You must lock the receiver for any receiver locks you set to take effect. To lock the receiver, you must first create a password (see Creating or Changing a Password in the previous section).
  • Page 55 • If the receiver displays a message prompting you to enter a password, the receiver is locked. • When you lock a rating, you also lock all other more restrictive ratings. For example, if you lock PG-13 rated programs, then all programs with the R, NC-17, and NR/AO ratings are also locked.
  • Page 56 Chapter 6 Questions...

  • Page 57: Interactive Tvs

    Interactive TV Interacting with Your TV What you’ll find in this chapter: • HOME I NTERACTIVE • USTOMER UPPORT Chapter...

  • Page 58: Dish Home Interactive Tv

    2 View Your Statement DISH Network is not responsible for, and cannot guarantee the performance of, any products and services provided by any advertisers or others to whose sites we link. A link to another web site does not constitute an endorsement of that site 3 Pay Your Bill (nor of any product, service or other material offered on that site) by DISH Network HSI or its licensors.

  • Page 59: Timers

    Timers Setting Up and Using Timers What you’ll find in this chapter: • IMERS • SING THE IMERS • ETTING P AN • ETTING • ELETING A IMER • VERLAPPING • NABLING ECORD UTOMATIC IMER ANUAL IMER IMERS...

  • Page 60: Imers

    Chapter 8 Timers IMERS A timer is your instruction telling the receiver the programs you want to view in the future. For most ERD (External Recording Device) or VCR timers, you select a specific program on a specific channel, and tell the receiver how often you want to record that program. Be sure to set up the receiver to control your VCR.

  • Page 61: Special Considerations When Using Timers

    When a Timer Starts For two minutes before a timer starts a recording, the receiver may display a digital countdown (timer reminder) on the TV screen. This countdown disappears when the program begins. While the countdown is displayed, you can do one of the following options: •...

  • Page 62: Using The Timers List

    Chapter 8 Using the Timers List SING THE IMERS Use the Timers List to: • View the general list of timers. • Create a Manual timer. • Edit a timer. ETTING P AN You can create an automatic timer for a future event. The following instructions explain the simplest way to set up an automatic timer.

  • Page 63: Setting U P A Manual Timer

    ETTING ANUAL Press MENU and select Timers. Select Create Timer. Select the Timer Frequency. Select a Timer Type. Select the channel (satellite or over-the-air), using the remote control ARROWS or NUM- BER PAD to find the channel. Select Edit Time. Set the Start Time and End Time, being sure to specify AM or PM.

  • Page 64: Overlapping Timers

    Chapter 8 Overlapping Timers VERLAPPING If you try to create event timers for overlapping programs, the receiver displays a screen with the dates and times of both programs. The receiver also displays this screen if a program time has changed, causing one timer to overlap another. You must delete or edit one of the timers.

  • Page 65: Remote Control Setup

    Remote Control Setup Setting Up Your Remote Control What you’ll find in this chapter: • MPROVING • PERATING • ECOVER • ENDING ECEIVER ONTROL THER EVICES UTTON ISCRETE OWER N AND...

  • Page 66: Improving Receiver Control

    Chapter 9 Improving Receiver Control MPROVING ECEIVER These instructions help you improve your remote control settings to best operate your dish antenna. Making the Remote Work with the Receiver These instructions configure your remote. Turn your receiver and TV on, and press SYSTEM INFO on the front of the receiver Turn your receiver and TV on, and press SYSTEM INFO on the front of the receiver.
  • Page 67 Press SYSTEM INFO on the receiver's front panel. The System Info screen displays on the TV and shows the Remote Address. Write down the Remote Address: Press and hold SAT on your remote control for about three seconds, until all of the Mode buttons light up, and then release SAT.

  • Page 68: Operating Other Devices

    TV), DVD (for a VCR or a DVD player), and AUX (“auxiliary,” for a second TV, a VCR or DVD, a tuner, an audio amplifier, or a second DISH Network antenna) to set the remote to the correct mode for the device. To change the mode, press the button for the device you want the remote to operate.
  • Page 69 Turning Limited Mode On and Off Press and hold the correct Mode button until all Mode buttons light. Release Mode button Press and hold the correct mode button (for example, TV) until all of the mode buttons light. Release the mode button. Press: •...
  • Page 70 Chapter 9 Operating Other Devices Setting SAT Auto-Tune Channel Make sure the remote control operates your TV. Press and hold TV for three seconds until all four Mode buttons are lit. Press STAR (*). Enter the channel used for viewing (up to three digits in range of 002 to 125), for example channel “010.”...
  • Page 71 Enabling and Disabling SAT Auto-Tune Note: SAT Auto-Tune is enabled by default; however, the channel must be set (see Setting SAT Auto-Tune Channel). Press and hold SAT for three seconds until all four Mode buttons are lit. Press STAR (*). Press VOLUME UP to enable SAT Auto-Tune or VOLUME DOWN to disable.
  • Page 72 Chapter 9 Operating Other Devices Setting Auto-Tune for VCR You can set Auto-Tune for your VCR. Auto-Tune allows you to return to the channel for your DVD/VCR output when you accidentally change the channel or video input. Make sure the remote control operates your DVD/VCR. Press and hold DVD for three seconds until all four Mode buttons are lit.
  • Page 73 Combination Devices If you are programming the remote to operate a combination device, such as a TV/VCR or a TV/DVD, program the remote control in one mode, and then repeat the procedure in the other mode. For example, to program the remote to control a TV/VCR using code 748, follow the instructions to program the remote to control the TV using code 748, and then repeat the instructions for the VCR using the same code.
  • Page 74 Chapter 9 Operating Other Devices Turn the device back on and try some other buttons to make sure they work. If the code works for other buttons, stop here. Sometimes POWER works when other buttons do not. If in Limited Mode, try VOLUME or MUTE. If the code does not work, repeats steps 3 through 9 with the next device code from the tables.
  • Page 75 Learning From Another Device’s Remote Use this procedure if you are unable to find a code that allows your DISH Network remote to control your device. This procedure is also applicable if after you have programmed your DISH Network remote to control your device (in TV, DVD, or AUX modes), some of the commands are not functioning as you expect.
  • Page 76 DISH Network remote learns the command, the mode light blinks off and then back on. If the mode light blinks three times or remains lit, the DISH Network remote did not learn the command. You may need to press the button on the original remote several times for the DISH Network remote to learn the command.
  • Page 77 Checking the Device Codes You can find out what device code you’ve set for each remote control mode (TV, DVD, and AUX) Press and hold the appropriate mode button until all the other mode buttons light up, and then release the button. The Mode button flashes. For example, hold TV for a TV until all of the other mode buttons light.
  • Page 78 Chapter 9 Operating Other Devices Controlling a Tuner or Amplifier Use the following remote control buttons to control a tuner, amplifier, or audio receiver. When the remote control is set up, press the AUX mode button to set the remote to AUX mode.
  • Page 79 To Use a Tuner or Amplifier’s Volume Control Note: You must first program the tuner or amplifier into the AUX mode of the remote control to use these steps. Press and hold the AUX Mode button for four seconds (AUX flashes) Press and hold the AUX button until all the mode buttons are lit, then let it go.
  • Page 80 Operating Other Devices Programming to Control a Second Dish Antenna If you have a second DISH Network antenna installed, you can use this remote in AUX mode to operate your other receiver in addition to operating the first receiver. When you program the remote to operate the other receiver, the remote sends out IR signals to the receiver so the line of sight to the second dish antenna must be unobstructed.

  • Page 81: The Recover Button

    ECOVER UTTON Use RECOVER if you accidentally change the TV channel or video input and have a snowy, blue, or black screen on your TV. When you press RECOVER as described below, the remote control sends commands to your TV to change channels or video inputs to get back to watching satellite programming.

  • Page 82: Sending Discrete Power On And Off

    Chapter 9 Sending Discrete Power On and Off ENDING ISCRETE Discrete power ON and power OFF IR commands are used when programming macro commands into universal remotes. Using an ON-only or OFF-only command is more effective than a toggle ON/OFF command when trying to make sure the dish antenna is reliably in one state or the other.

  • Page 83: Customizing Receiver

    Customizing Receiver Personalizing Your Satellite Receiver What you’ll find in this chapter: • SING ALLER • USTOMIZING THE ISTS • HANGING • SING LOSED • ETTING • ESETTING TO • CHEDULING • NACTIVITY UIDE AND ANGUAGES APTIONING UDIO UTPUT ACTORY EFAULTS ECEIVER PDATES...

  • Page 84: Using Multimedia

    You can transfer photos from compatible USB storage devices and cameras to view on your TV using your DISH Network antenna. Now you don’t have to pass photos around or have a crowd of people hover around your digital camera.
  • Page 85 Play) Warning The attached USB storage device needs to be reformatted to support DISH Network DVR functionality. All existing data on the device will be erased. Do you want to reformat the device? Select Yes to reformat...
  • Page 86 If the hard drive is compatible, you’ll receive a popup confirming the connection and asking if you want to manage its contents. Select Yes. Follow the on-screen prompts for activation on your DISH Network account of the DVR External Hard Disk Drive feature for storage and playback of DVR content.

  • Page 87: Sing Aller Id

    SING ALLER If you subscribe to Caller ID from your local phone company and your receiver is connected to a phone line, enabling the Caller ID feature allows the receiver to display the names of people and/or telephone numbers as they call on your TV. Setting Up Caller ID Display Use these instructions to enable or disable Caller ID.
  • Page 88 Chapter 10 Using Caller ID Caller ID Screens When you receive a call, you will see a Caller ID popup screen. Select OK to dismiss the message. If you do nothing, it will disappear after 20 seconds. If you are using a menu when a call comes in, a different Caller ID screen appears. Using Caller ID History Your receiver also stores a history of the incoming calls.

  • Page 89: Customizing The Guide And Channel Lists

    USTOMIZING THE UIDE AND You can set up the on-screen Program Guide to list channels in descending order, with the highest channel number at the bottom of the screen, or in ascending order, with the highest channel number at the top of the screen. The default setting is to list channels in descending order.
  • Page 90 Chapter 10 Customizing the Guide and Channel Lists • Extended - Partial Guide with Video. Choose this option if you’d like to see video in the upper right corner and three hours worth of schedule per page on the Program Guide.

  • Page 91: Changing Languages

    Descriptive audio—not included on all channels and programs—is a feature for the visually impaired that describes what is happening during a program. Press MENU on your DISH Network remote control, select Preferences, and then select Alternate Audio. Select the preferred language.

  • Page 92: Using Closed Captioning

    Chapter 10 Using Closed Captioning SING LOSED The receiver has many options for Closed Captioning (CC), which allow you to change the feature to suit your needs. Also, you can display captions when you play back programs recorded using the receiver’s DVR (Digital Video Recorder), even if you didn't have closed captioning turned on when the program was recorded.

  • Page 93: Setting U P Audio Output

    ETTING UDIO This receiver uses HDMI or an optical port for outputting digital audio. The HDMI or optical output can provide two audio data types—Dolby® Digital and Linear PCM (only Dolby Digital can provide full 5.1-channel sound). Dolby Digital gives you the capability to enjoy programs in surround sound.

  • Page 94: Resetting To Factory Defaults

    Chapter 10 Resetting to Factory Defaults but there is only PCM audio in the program, you will hear nothing. This also applies to the analog audio outputs. • Line Mode. When you use this setting, in comparison to RF Mode, the dynamic range is wider, which makes the music and loud noises louder, but voices quieter.

  • Page 95: Scheduling Receiver Updates

    CHEDULING ECEIVER The receiver comes scheduled to update the Program Guide at 3:00 am every day. This section describes how to change the Updates settings. Note: This feature does not interfere with scheduled timers. MENU Preferences Updates Press MENU and select Preferences, then Updates Press MENU, select Preferences, and then select Updates.
  • Page 96 Chapter 10 Tips Select Preferences, and then Inactivity Standby. Highlight Activation and use the UP and DOWN ARROW buttons to switch between Enabled and Disabled. Highlight Inactivity Duration and use the UP and DOWN ARROW buttons to select the amount of time the receiver waits before turning off. Select Done.

  • Page 97: Connections

    Connections Connecting Your Dish Antenna What you’ll find in this chapter: • ONNECTING TO THE • ONNECTING TO YOUR • ONNECTING THE • ONNECTING A ONNECTION • CANNING FOR • SING ROUBLESHOOTING NTENNA HONE ROADBAND NTERNET HANNELS OOLS...

  • Page 98: Connecting To The Tv

    Chapter 11 Connecting to the TV ONNECTING TO THE High-Definition Connection: HDMI Cable The HDMI (High-Definition Multimedia Interface) connection provides high-quality audio and video to your HDTV or HD Monitor using one cable. If your HDTV or monitor has an HDMI connection available, this is the recommended connection.
  • Page 99 High-Definition Connection: YP The YP connections provide high-quality video to your HDTV or HD monitor. Use these connections if your TV does not have an HDMI connection. Connect receiver and monitor with YPbPr Component connections Connect component video cables to the YP Connect the other end of the component video cables to the YPbPr (component) connec- tions on the TV.

  • Page 100: Setting Up To Display In Hd

    Connecting to the TV Setting Up to Display in HD Once the receiver has been activated with qualifying DISH Network HD programming, you will be able to receive HD programs. Use the following steps to select the HDTV display format that best matches your TV or monitor.
  • Page 101 Standard-Definition Connections Connect the receiver to the TV using one of the following connections. Note: Connecting your TV directly to the audio/video outputs of your receiver will assure a more vivid picture and enhance your viewing enjoyment. • connection (RCA-type composite connection) UDIO IDEO •...

  • Page 102: Connecting To Your Dish Antenna

    TV is displaying DISH Network video. The software download process usually takes between 15 and 30 minutes. If you do not receive the software download prompt, press VIEW LIVE TV.

  • Page 103: Connecting The Phone Line

    If you have a Digital Subscriber Line (DSL), you may have to install a DSL filter between the receiver’s back panel Phone Jack and the telephone wall jack to successfully connect with DISH Network. You can obtain a filter from your DSL provider. Phone Line Connection Connect a telephone cable with a standard RJ-11 connector between the receiver’s back...
  • Page 104 Chapter 11 Connecting the Phone Line Phone System Setup You must also set up the receiver for your telephone system (touch tone or rotary). If you need a prefix to make an outside call, set a telephone number prefix. Press MENU on the remote control, then select System Setup, Installation, and then Phone System.

  • Page 105: Connecting A Broadband Internet

    ONNECTING A ROADBAND If you have broadband (high-speed) Internet access at home, you can access additional features and capabilities by connecting your receiver to your home network. Refer to tech.dishnetwork.com and search for “home networking” for detailed instructions on making this type of connection. ONNECTING AN If you want to receive digital channels from an over-the-air antenna in addition to your dish antenna programming, connect the over-the-air antenna to your dish antenna.

  • Page 106: Scanning For Over-The-Air Channels

    Chapter 11 Scanning for Over-the-Air Channels CANNING FOR After your over-the-air antenna is adjusted for the best reception and connected to the receiver’s O air channels into the satellite receiver’s menus. MENU System Setup Local Channels Check off-air Press MENU and antenna select System Setup, installation...
  • Page 107 TV for many years. New digital over-the-air TV signals are broadcast and received in the same way. Digital over-the-air TV broadcasting uses advanced technology like that of the DISH Network to deliver superb picture quality and CD quality sound. However, digital over-the-air signal reception (like analog over-the-air signal reception) depends on several things.
  • Page 108 If you have questions about over-the-air channels, contact the broadcasters, not DISH Network. DISH Network does not broadcast over-the-air signals and so cannot do anything to change over-the-air signal quality. However, the receiver's digital channel setup menus provide a signal strength bar that can help you in aiming the over-the-air TV antenna for the strongest possible signal.

  • Page 109: Using Troubleshooting Tools

    SING ROUBLESHOOTING Your receiver has troubleshooting tools that you can use to solve many common problems. Resetting Your Receiver Acquiring satellite signal Press front panel message displays. May POWER button download Program Guide. and hold until front panel light blinks and release Press and hold the receiver POWER button until the front panel lights blink.

  • Page 110: Point Dish And Check Switch

    Warning: Running the Check Switch test while the receiver has low or no signal will result in incorrect receiver settings and cause you to lose channels. Do not run a Check Switch test unless directed to by a Customer Service Representative or other DISH Network instructions. MENU System Setup...

  • Page 111: References

    Reference Troubleshooting and Remote Codes What you’ll find in this chapter: • ROUBLESHOOTING • EMOTE ABLES ONTROL EVICE ODES...

  • Page 112: Troubleshooting Tables

    Reference Troubleshooting Tables ROUBLESHOOTING Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it.

  • Page 113: Troubleshooting Tables

    Internet connection. Program providers specify which programs are blacked out for specific areas, not DISH Network. • You must buy a channel before you can tune to a program on that channel. Call the Customer Service Center at 1- 800-894-9131 to buy the channel, or if you believe this message was displayed by mistake.
  • Page 114 Reference Troubleshooting Tables Message Possible Reason Number You may have just plugged in the receiver and it is acquiring the satellite signal or the receiver may have temporarily lost the signal. The receiver may not be connected to an active telephone line or broadband Internet connection.
  • Page 115 Message Possible Reason Number The receiver gives you three chances to enter the correct password. If you fail to do so, the receiver “times out” and will not allow you to try again for several minutes. You may not have connected the receiver to an active telephone 078, 079, line or broadband Internet...
  • Page 116 Reference Troubleshooting Tables Remote Control What Is Happening When you press a button on the remote control, the receiver does not do what you expect. When you press the remote control button to turn the receiver on, POWER the receiver front panel light power does not light up.

  • Page 117: Watching A Program

    Program Guide or the Browse Banner What Is Happening Red means that you have not In the Program Guide, some subscribed to that channel. You channels have a red background. must subscribe to a channel before you can view it. The Program Guide and Browse You try to display future programs in Banner can display programs...
  • Page 118 Reference Troubleshooting Tables What Is Happening The TV image has pixels (small squares), is freezing, or you have intermittent black screens. The receiver front panel power light is on, and there is a picture on the TV screen, but the picture: •...
  • Page 119 Favorites Lists What Is Happening You press the remote GUIDE button If you have not added channels while the Program Guide is to any custom Favorites List, you displayed. You find that you can will be able to apply only the All apply only the All Chan, All Sub, or All Chan, All Sub, or All HD lists.
  • Page 120 Reference Troubleshooting Tables What Is Happening You set up an event timer for a program that is repeated (such as a regularly scheduled program), but the timer does not operate for a showing of the program. You set up an event timer, but the timer does not operate at all.

  • Page 121: Hearing A Program

    Hearing A Program What Is Happening • You may have muted the The receiver front panel power light is on and there is a good picture on the • The audio connections may TV set, but you do not hear any sound.
  • Page 122 The receiver was sending Pay- Per-View purchase information to DISH Network using your Hang up, and then pick up the phone line. When the receiver telephone again to get a dial tone. found that the telephone was busy, it automatically disconnected.
  • Page 123 Ordering a Pay-Per-View Program What Is Happening You may have been away from Someone orders a Pay-Per-View the receiver, and someone else program without your permission. used it. The receiver may not be You find that you are not able to order connected to an active a Pay-Per-View program.

  • Page 124: Remote Control Device Codes

    Reference Remote Control Device Codes EMOTE ONTROL These tables contain the manufacturer codes for programming the remote to control your TV, VCR, DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes do not work, the remote may not control your device.
  • Page 125 Hisense 759 Hitachi 523 549 554 585 627 638 654 655 658 756 786 788 789 790 791 HP 599 712 721 911 Hyundai 695 iLo 559 596 625 IMA 657 Infinity 566 656 761 897 InFocus 616 Initial 625 Insignia 538 539 751 Inteq 501 711 813 Janeil 840...
  • Page 126 Reference Remote Control Device Codes Samsung 505 506 516 523 566 573 601 627 653 654 655 658 680 707 717 730 738 755 761 794 833 858 897 Samsux 702 Samwon 620 Sansei 697 Sansui 726 754 756 834 899 908 Sanyo 590 611 627 661 683 SBR 566 761 897 Sceptre 677...
  • Page 127 DIRECTV 649 Dumont 549 Durabrand 533 Dynatech 588 594 Electrohome 512 676 678 Electrophonic 676 678 Emerson 508 512 518 534 536 554 559 568 588 594 676 678 798 804 ESA 502 Finlandia 549 Finlux 549 556 801 Fisher 549 581 789 Fuji 554 772 Funai 588 594 804 Garrard 588 594...
  • Page 128 Reference Remote Control Device Codes Victor 561 562 Video Concepts 534 568 592 Videomagic 676 678 Videosonic 591 Viewsonic 792 Villain 594 Voodoo 792 Wards 512 534 554 585 588 591 594 595 676 678 776 789 White Westinghouse 588 XR-1000 554 588 594 Yamaha 581 592 594 682 Zenith 500 507 533 594 772 779 791...
  • Page 129 NAD 648 Nakamichi 649 NEC 641 Nexxtech 711 Nikko 708 Niro 779 Norcent 731 Nova 780 Omnifi 745 Onkyo 671 785 788 790 791 838 Optimus 635 652 653 772 845 Oritron 739 Panasonic 643 677 678 783 797 799 808 810 817 818 821 Parasound 647 Penney 717...
  • Page 130 Reference Remote Control Device Codes Greenhill 835 Grundig 565 577 Harman/Kardon 715 Hitachi 606 660 668 705 706 707 823 Hiteker 654 655 744 Honda 721 Honyas 726 iLive 856 iLo 837 Ingelen 876 Initial 835 Insignia 570 673 824 871 Integra 551 779 Irradio 608 Jamo 728...
  • Page 131 DVR Codes This table contains the manufacturer codes for programming the remote control to operate your DVR. If your equipment brand is not listed or if the codes do not work, the remote may not control your equipment. In some cases, codes may operate some, but not all, buttons shown in this guide.
  • Page 132 Reference Remote Control Device Codes TV/DVD/Tuner Codes Note: Program the remote control in TV mode using the TV code and then in DVD mode and then in AUX mode (press 2 before entering the tuner code) using the tuner code. Tuner Panasonic TV/DVD/VCR Codes...

  • Page 133: Appendix

    • IMITED ARRANTY • ESIDENTIAL USTOMER • FCC C OMPLIANCE Appendix GREEMENT...

  • Page 134: Limited Warranty

    Appendix Limited Warranty IMITED ARRANTY This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers •...
  • Page 135 Accessory Warranty An accessory is any DISH Network branded equipment, displaying the DISH Network logo, excluding the receiver, cables and hookups, and non-mechanical components. A one-year warranty becomes effective upon the activation of the DISH system or date of purchase, if bought separately. A proof of purchase is required to verify the purchase date. If an accessory has an expired warranty, no exchange will be issued.

  • Page 136: Residential Customer Agreement

    DISH Network (each, a “Promotion Agreement”): (i) “you” and “your” refer to you, the DISH Network subscriber; and (ii) "DISH Network", "we," "us" or “our” refer to DISH Network L.L.C. (formerly known as EchoStar Satellite L.L.C.) or, where applicable under the particular circumstances, third party billing agents.
  • Page 137 Internet using your receiver at any time without notice. H. Private Home Viewing Only. DISH Network provides Services to you solely for viewing, use and enjoyment in your private home. You agree that no Services provided to you will be viewed in areas open to the public, commercial establishments or other residential locations.
  • Page 138 You do not pay your bill in full on or before its due date (unless you are receiving Services pursuant to a Pre-Pay Promotion). $5.00 You make a debit or credit card payment through a DISH Network customer service representative (unless you are receiving Services pursuant to a Pre-Pay Promotion).
  • Page 139 (An additional $10 Extended Delivery Fee applies to Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands.) DISH Network delivers a remote control to you via regular delivery. (An additional $10 Extended Delivery Fee applies to Alaska, Hawaii, Puerto Rico, or the U.S.
  • Page 140 Agreement. If your Services are disconnected for non- payment or any other reason, DISH Network may require that you pay, and you agree to pay, before we reconnect your Services, all past due charges, a Restart Fee, a deposit equal to a minimum of two months’...
  • Page 141 DISH Network receiver(s), or any part thereof. Such software is licensed, not sold, to you for use only under the terms and conditions of this license, and DISH Network, its licensors and its suppliers reserve all rights not expressly granted to you.
  • Page 142 TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT DISH Network may sell, assign or transfer your account to a third party without notifying you. You may not assign or transfer your Services without our written consent, which will not be unreasonably withheld. We may, however, refuse to allow you to assign or transfer your Services if you lease your Equipment or your account has an outstanding balance.
  • Page 143 Under the Fair Credit Reporting Act, you have the right to notify DISH Network if you believe we have reported inaccurate information about your account to any credit reporting agency. Please include in any such notice the specific item of dispute and why you believe the information reported is in error.

  • Page 144: Fcc Compliance

    If trouble is experienced with this equipment, for repair or warranty information, please contact DISH Network at 1-800-333- DISH (3474). If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 145: Remote Control Settings

    Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages). Purchase Location Name: Purchase Location Telephone Number: Receiver Serial Number:...

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