Dish Network 138410 User Manual
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Dish Network 138410 User Manual

Dish networks receiver user guide
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Safety Symbols
You must be aware of safety when you install and use this system. This User Guide provides various
procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage
equipment or property. Some other procedures require special attention.
The
WARNING!
You could injure or kill yourself, or
You could damage equipment or property.
The
ATTENTION!
Important instructions for using the system, or
Important instructions for maintaining the system.
The Class II Symbol alerts qualified service personnel to use only identical replacement
parts in this apparatus.

For Your Safety

Do not try to open the case of the receiver. There is risk of electrical shock, which may cause
damage to the receiver and/or personal injury or death to you. There are no user-serviceable parts
inside the receiver. Opening the receiver case or making unauthorized changes will void
the warranty.
To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.
Important Software Notice!
As with all software controlled products, unexpected behavior could arise if the user tries to perform operations in a non-
routine manner. This product, like almost any other high tech product, is subject to bugs and hence EchoStar CANNOT AND
DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROL, WILL WORK
AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will periodically
download improvements.
Equipment and Software Covered by this User's Guide
Note:
This User Guide covers the DISH 811 receiver and software model DP811. This Guide may cover other devices, not listed here.
Copyright Notice
Copyright © 2005 EchoStar Technologies Corporation, Englewood, Colorado 80112. All rights reserved.
The information in this User Guide may change without notice. We may issue revisions to tell you about such changes.
Please send comments or questions about this User Guide to: Technical Publications, EchoStar Technologies Corporation, 94 Inverness Terrace East,
Englewood, Colorado 80112.
Part Number: 138410
Printed in the United States of America.
DISH Network is a registered trademark of EchoStar Satellite Corporation. For information about DISH Network, please visit our website at
www.dishnetwork.com.
We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the registered owners.
Manufactured under license from Dolby Laboratories. "Dolby" and the double-D symbol are trademarks of Dolby Laboratories. Confidential unpublished
works. © 1992-1997 Dolby Laboratories. All rights reserved.
symbol means that if you are not careful,
symbol means you should pay special attention to:

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  • Page 1: For Your Safety

    Part Number: 138410 Printed in the United States of America. DISH Network is a registered trademark of EchoStar Satellite Corporation. For information about DISH Network, please visit our website at www.dishnetwork.com. We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the registered owners.

  • Page 2: Table Of Contents

    Contents Safety Instructions ...iii Chapter 1 - Introduction...1 Welcome to DISH Network™ ... 1 Overview ... 1 Getting the Most of Your HD Satellite Receiver ... 2 If You Need More Assistance ... 2 Quick Start Guide ... 3 Quick Tour of the Menus ... 5 About Satellite Television ...
  • Page 3 Contents Using Locks ...54 Using Caller ID ...59 Advanced Features ...61 Display Options for Local Channels ...63 Changing Program Languages ...63 Control Other Devices with the Remote ...64 Teaching Another Remote ...72 Resetting the Receiver to Factory Defaults ...73 Troubleshooting Tools ...74 QAM Installations ...76 Chapter 4 - Reference...

  • Page 4: Safety Instructions

    Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with a dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
  • Page 5 Safety Note to Satellite TV System Installer satellite TV system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.

  • Page 6: Chapter 1 - Introduction

    You will also experience the convenience of Direct Broadcast Satellite (DBS) service bringing high definition programming straight to your home. DISH Network consistently provides innovative products and services - with high performance, ease of operation, and a wide variety of entertainment options.

  • Page 7: Conventions Used In This Guide

    Getting the Most of Your HD Satellite Receiver To enjoy viewing high definition programming at its highest resolution and quality, your DISH Network HD satellite receiver must be connected to an HDTV set or monitor and displayed in a high definition format (1080i or 720p).

  • Page 8: Quick Start Guide

    Cancel screen. System Info Quick Start Guide Tip: Channels that appear in red can’t be viewed because they are not part of your subscription. You can add channels to your subscription simply by calling DISH Network at 1-800-333-DISH. Page 3...

  • Page 9: Step 2: Finding Programs To Watch

    Chapter 1 Introduction 7. Press GUIDE Step 2: Finding Programs To Watch First, make sure the receiver is turned on. Press the POWER button on the remote or press the POWER button on the receiver. There are two ways to find information on programs. •...

  • Page 10: Quick Tour Of The Menus

    Quick Tour of the Menus This tour guides you quickly through the basic features available through the . See Chapter 3, Using the System for more information about these Main Menu and other features. 1. Press the remote control MENU button to open the 2.
  • Page 11 Chapter 1 Introduction 4. Press the 2 button to select the 5. Press the MENU button to go back to the 6. Press the 4 button to open the 7. Press MENU to go back to the Page 6 Themes and Search .

  • Page 12: System Setup

    8. Press the 5 button to select the allow you to apply password-protected locks on programming based on rat- ing, or even on a channel-by-channel basis. You can even lock PPV, hide adult programming channels or hide all locked channels from being visible in the program guide by selecting options within this menu.
  • Page 13 Chapter 1 Introduction 12. Press the 7 button to select the 13. Press MENU to go back to the 14. Press the 8 button to select 15. Press the MENU to go back to the Page 8 Timers screen is used for creating and changing timers used to trigger automatic channel changes, reminders, or VCR recordings.

  • Page 14: About Satellite Television

    16. Press the 9 button to select nels, check the news, and even play games. The DISH button also opens this screen. 17. Press VIEW TV. About Satellite Television Satellite television uses satellites in a stationary orbit over the Earth to deliver television and audio programming.

  • Page 15: Solar Interference

    Introduction Solar Interference Twice a year, the sun moves to a position behind the DISH Network satellite as it orbits the Earth. This event occurs during a few days at the beginning of the spring and the beginning of the autumn and lasts only a few minutes.

  • Page 16: Chapter 2 - Receiver Description And Installation

    Chapter 2 Receiver Description and Installation Receiver Front Panel Smart Card Door Behind this door is a slot for a future smart card. No smart card is included with this receiver. Info Button Press to display information about a program you are watching, or when INFO you have the Program Guide...

  • Page 17: Cancel Button

    Chapter 2 Receiver Description and Installation System Info Button Press the Cancel Button Press this button to cancel and return to the previous menu or to watch a program if there are no previous menus. Power Button Press the POWER button to turn the receiver on or off. Be sure to turn off the satellite receiver so that your remains current.

  • Page 18: Receiver Back Panel Connections

    Receiver Back Panel Connections Tighten the connections by hand only. If you use a wrench you might over-tighten the connections and cause damage that would not be covered by the Limited Warranty. The receiver back panel has ports you can use to connect the receiver to other devices (you may not need to use some of these ports).
  • Page 19 This connector is color coded green. Satellite In The S DISH Network antenna to your receiver so you can receive satellite TV signals. The connection is made using RG-6 coaxial cable. This connector is color coded blue. Page 14 UTPUT ) or the S-Video connection.

  • Page 20: Telephone Jack

    Telephone Jack Connect a telephone cable with a standard RJ-11 telephone connector to the receiver here, and then connect the cable to an active telephone line. : The receiver must be connected at all times to an active Note telephone line. The Remote Control The remote control gives you easy access to all of the features of your satellite receiver.

  • Page 21: Remote Control Batteries

    Chapter 2 Receiver Description and Installation Remote Control Batteries The remote control comes with AAA batteries, which need to be installed when you first receive your system. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for example, alkaline or carbon zinc.

  • Page 22: Remote Control Settings

    Remote Control Settings Change the Address When you receive your system, your remote control and receiver have been set to communicate on address 1. However, because UHF signals travel long distances and go through walls, a neighbor's UHF Pro remote could control your receiver by mistake if they are on the same address.

  • Page 23: Uhf Remote Control Antenna

    Chapter 2 Receiver Description and Installation UHF Remote Control Antenna Attach a UHF Remote Control Antenna Attach the UHF remote control antenna to the receiver's back panel NTENNA : Be sure to set the antenna straight up so you can use the remote control from as far away as possible.
  • Page 24 Add a UHF Attenuator Stray UHF signals can block signals from the remote control to the receiver. To prevent blocks, you can install a 10 dB attenuator. This will help keep out stray UHF signals, but also reduces how far away you can use the remote control. The attenuator is not supplied with this receiver.

  • Page 25: Installing The Receiver

    Chapter 2 Receiver Description and Installation Installing the Receiver This section guides you through the installation of your new satellite receiver, which includes the following: • Connecting to your HDTV set or monitor. • Connecting to your dish antenna and upgrading the software. •...

  • Page 26: Connection Diagram Example

    5. Complete installation of the receiver with the dish antenna. See Installing a Receiver in an Existing Dish Antenna System in the next section of this chapter. 6. Order your programming using the instructions in Chapter 1. Connection Diagram Example The diagram below provides one example how the back panel ports can be used to connect to an HDTV as well as connections for a VCR, and DVD Player.
  • Page 27 2150 MHz.” If you have any doubt about this, examine the cable’s outer jacket, ask your DISH Network retailer, or look on the con- tainer the cable came in. Do not use cable company TV cables or cables from other satellite TV systems not rated for 950-2150 MHz.
  • Page 28 (3474). See Chapter 1, Introduction. Setting the HDTV Resolution When the receiver has been activated with qualifying DISH Network programming, use the following steps to select the desired HDTV format: Consult your HDTV user’s guide for the HD format that the TV supports (1080i, 720p or 480p).

  • Page 29: Connecting Your Receiver To A Phone Line

    Chapter 2 Receiver Description and Installation 6. Connect the A inputs to hear sound. Note: The default resolution on both HDTV outputs is 480p until the receiver is authorized and subscribed to a qualifying programming package and the desired HDTV resolution has been selected. Connecting Your Receiver to a Phone Line You must keep the receiver connected to an active telephone line.

  • Page 30: Initial Set Up For Off-Air Broadcasts Or Cable

    TV service. This input connection can only be used when your receiver is activated with qualifying DISH Network programming. You can add local off-air channels and assign them network affiliations. After you have added channels, you can access the channels via the or the in much the same way as you would satellite channels.
  • Page 31 Chapter 2 Receiver Description and Installation How to Add Local Off-Air Digital Channels To add a local digital channel: 1. Press 2. Use the Guide Setup 3. Enter the must enter two digits. For single digit numbers, place a zero in front of it. Note are not necessarily the same.

  • Page 32: Remove Option

    4. Select the option to add the channel. This opens the Save menu: Channel Name Highlight a letter and press the SELECT/OK button. Do this again to spell out the channel name. You can enter up to five characters. If you need to, use the option to insert a space or the SPACE...
  • Page 33 Chapter 2 Receiver Description and Installation 2. Use the Guide Channel Setup 3. Enter the channel number in the Note front of it. 4. To assign the channel to one of the major broadcast networks, select an Affiliation the channel to a broadcast network. 5.

  • Page 34: Transmit Channel Numbers

    TV for many years. New digital off-air TV signals are broadcast and received in the same way. Digital off-air TV broadcasting uses advanced technology like that of the DISH Network to deliver superb picture quality and CD quality sound. However, digital off-air signal reception (like analog off-air signal reception) depends on several things: •...
  • Page 35 • Some digital channels do not broadcast all the time. If you have questions about off-air channels, contact the broadcasters, not DISH Network. DISH Network does not broadcast off-air signals and so cannot do anything to change off-air signal quality. However, the receiver's digital channel setup menus provide a signal strength bar that can help you aim the off-air TV antenna for the strongest possible signal.

  • Page 36: Chapter 3 - Using The System

    Chapter 3 Using the System Using the Remote Control This section describes how to use the remote control in the SAT mode to control your satellite receiver. To use the remote to control your VCR and other devices, see Control Other Devices with the Remote on page 64. SAT Mode Button Press this button to set the remote to SAT mode to control the receiver.

  • Page 37: Guide Button

    Chapter 3 Using the System Page Up And Page Down Buttons Press the PAGE UP button or the PAGE DOWN button to scan, page by page, through the Themes of channels. Guide Button Press the GUIDE button to open the Program Guide Tip: The arrow Favorite Lists...

  • Page 38: Info Button

    Info Button Press this button for more information when the or the is open, or when watching a program. Browse Banner • When a menu is open that includes a help information for that menu. • Highlight a program in a Themes information on that program.

  • Page 39: Recover Button

    : You may need to press the RECOVER button up to 30 times to screen, press the SELECT/OK button to System Info System Info : If you have a DISH Network HD monitor, you may be able to use the dish home screen, repeat steps 2 and 3 until you...

  • Page 40: Changing Channels

    Changing Channels There are three basic ways to change channels while watching a program: • Press the remote control UP or DOWN ARROW buttons to get to the desired channel. Use the remote control NUMBER PAD buttons to • enter the desired channel number. •...

  • Page 41: Selecting A Menu Option

    Chapter 3 Using the System Selecting a Menu Option Tip: To quickly go When you select a menu option, that option takes effect right away. You can to any menu select a menu option in either of two ways: option with a •...

  • Page 42: Using Text Fields

    When you select a choice in a list, it looks like this: Canceling a Procedure To cancel a procedure, you must press the remote control CANCEL or VIEW TV button before you do the last step of the procedure. If this does not work, you must finish the procedure.

  • Page 43: Using The Program Guide

    Chapter 3 Using the System Using the Program Guide The on-screen channels and programs. You can use the channels, to see what programs are scheduled, and to buy Pay-Per-View programs. The • • • • • • • • • Page 38 provides a complete listing of the available Program Guide...
  • Page 44 Opening the Program Guide There are two ways to open the • Press the GUIDE button. • Press the MENU button and then select the option. Selecting a Program in the Program Guide 1. Use the NUMBER PAD buttons to enter the desired channel number. displays a block of channels including the one that Program Guide you just entered.

  • Page 45: Using The Program Banner

    Chapter 3 Using the System Using the Program Banner watching. The receiver displays the the top of the TV screen every time you change the channel or press the remote control VIEW button. Using the Browse Banner You can use the programs are available without changing the program that you are watching.
  • Page 46 2. Change the channel: • Enter the channel number for the program that you want, using the NUMBER PAD buttons • Press the UP or DOWN ARROW button to display the channel that you want. 3. Press the RIGHT ARROW button to display the next program.

  • Page 47: Ordering Pay-Per-View Programs

    Chapter 3 Using the System Ordering Pay-Per-View Programs 1. Highlight the desired Pay-Per-View program in the The Pay-Per-View programs are listed with the channel number as in the Tip: If any lock is 2. Press the SELECT/OK button. in effect that 3.
  • Page 48 2. Move through the Themes buttons. Choose your category then press the SELECT/ OK button. 3. You can then scroll through a page at a time using PAGE UP or PAGE DOWN until you see the program you want in the listing. 4.

  • Page 49: Using Dish Home Interactive Tv Applications

    Chapter 3 Using the System 5. Use the UP and DOWN ARROW buttons to scroll through the results. 6. Select one of the programs to watch, or select Search Results Note program. If you select a program that is on in the future, you will have to set a timer.

  • Page 50: Making A Favorites List Active

    Creating or Changing a Favorites List You can create, add channels to, and remove channels from a Favorites List 1. Press the MENU button. 2. Select the option. Favorites 3. Select the List that you want to create or change. Favorites 4.

  • Page 51: Using Timers

    Chapter 3 Using the System Changing the Name of a Favorites List 1. Press the MENU button. 2. Select the 3. Select the 4. Select the Note 5. Name the page 37. Note same name. Note At any time, you can select 6.
  • Page 52 Event Timer Frequencies - Applies to a one-time program. If the program time changes, this Once timer operates at the new time. The receiver deletes this timer after the timer operates. - Applies to a program that is scheduled for once a week on the Weekly same channel at the same time on the same day.

  • Page 53: Setting Up An Automatic Event Timer

    Chapter 3 Using the System Setting Up an Automatic Event Timer 1. Select a future program using the Tip: You may start 2. Select a any timer one minute early. But if 3. Select a you set back-to- the box selected. back event timers and the second one 4.

  • Page 54: Quick Record

    7. Select the option. The receiver displays the Date/Time menu. for Manual Timer 8. Use the NUMBER PAD buttons to enter the selecting ) and the 9. Use the NUMBER PAD buttons to enter the 10. Select the Create Timer 11.

  • Page 55: Maximum Number Of Event Timers

    Chapter 3 Using the System Overlapping Event Timers If you try to create event timers for overlapping programs, the receiver displays a menu with the dates and times of both programs. The receiver also displays this menu if a program time has changed, causing one timer to overlap another.

  • Page 56: Deleting An Event Timer

    6. If you want to change the the Date/Time option to display the step 9, below. 7. Use the NUMBER PAD buttons to enter the selecting ) and the 8. Use the NUMBER PAD buttons to enter the 9. Select the Create Timer 10.

  • Page 57: Setting Up The Receiver To Control A Vcr

    Chapter 3 Using the System Special Consideration When Using Event Timers For Locked Programs can create an automatic event timer. You can create a manual event timer for a locked program without entering the password. However, if you do this, when the event timer operates the receiver may display only an error or password entry menu.

  • Page 58: Setup Menu

    The receiver starts the VCR recording, but does not turn on the VCR. Make sure you leave the VCR turned on. You must also have a videotape in the VCR. 1. Make sure the VCR is connected to one of the receiver outputs and is set to display on your TV.

  • Page 59: Using Locks

    Chapter 3 Using the System Using Locks How to Set Locks: A Two Step Process 1. Create the locks that you want. 2. Lock the receiver. Once the receiver is locked, anyone who wants to access locked items must enter the password. When You Have Locked the Receiver If you try to access a locked item or open the receiver displays a message prompting you to enter the password.

  • Page 60: Creating Or Changing Ratings Locks

    4. Enter and verify a password, using the NUMBER PAD buttons. The receiver displays stars as you enter the digits of the password. 5. Memorize your password! From now on, you must enter this password to lock or unlock the receiver. 6.

  • Page 61: Creating Or Changing Channel Locks

    Chapter 3 Using the System 4. Select the rating that corresponds to the lowest acceptable audience age. Note also selected. For example, if you lock PG-13 rated programs, then all programs with the R, NC-17, and NR/AO ratings are also locked. 5.
  • Page 62 5. Highlight the channel that you want to lock. If necessary, press the UP or DOWN ARROW button to see the desired channel. You can also enter each channel number using the NUMBER PAD buttons. 6. Press the SELECT/OK button to lock or unlock the highlighted channel.

  • Page 63: Hiding And Showing Adult Channels

    Chapter 3 Using the System Unlocking or Locking Pay-Per-View Programs This feature locks or unlocks all Pay-Per-View channels. Tip: If this option You also can lock one or more Pay-Per-View channels by using channel appears as locks or rating locks. Unlock PPV 1.

  • Page 64: Using Caller Id

    6. Press the SELECT/OK button. 7. Enter the new password using the NUMBER PAD buttons. As soon as you enter the fourth digit of the password, the receiver highlights the option. 8. Select the option to change the password. 9. Enter the new password again, using the NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password.

  • Page 65: Installation Option

    Chapter 3 Using the System If you are in a menu when a call comes in, you will see a different popup screen. To Turn the Caller ID On and Off 1. Press MENU. 2. Select the 3. Select the 4.

  • Page 66: Advanced Features

    Standard definition display of closed captioning is a function of the TV and not the receiver. Note: Closed captioning information is provided by the programmer and is only displayed if it is a part of the signal provided to DISH Network. ® Digital sound.

  • Page 67: Screen Adjustments

    Chapter 3 Using the System To enable closed captioning on HD displays: 1. Select MENU 6-9 to open the 2. Choose the option to turn captioning on. 3. Select Screen Adjustments You can customize the way the receiver video displays on your monitor. HD Display You can easily change the format of the HD display output (called the aspect ratio).

  • Page 68: Display Options For Local Channels

    Cable on page 25 for details. You can set up your local channels in the either with your local channel numbers or the DISH Network four digit numbers. Digital off-air channels will always be displayed in the 2-99 channel range.

  • Page 69: Control Other Devices With The Remote

    Chapter 3 Using the System 3. Select the 4. Select the language you want in the Note description of the program, if available. 5. Select System Setup 6. Press VIEW TV to exit the Control Other Devices with the Remote Tip: You can Remote Control Modes program the...

  • Page 70: Additional Information

    Set Up the Remote Control You can set up the remote to control other devices using the device codes listed on page 86. In the following instructions, the column on the left contains the instructions and the column on the right provides additional information.

  • Page 71: Scan For Device Codes

    Chapter 3 Using the System Scan for Device Codes If the code for your device is not listed in the device codes on page 86, use this procedure to scan the remote control’s memory for the device code. In the following instructions, the column on the left contains the instructions and the column on the right provides additional information.

  • Page 72: Check The Device Codes

    Instructions 7. Turn the device back on and try some other appropriate buttons to make sure they work. 8. Repeat this procedure until you’ve tried all the codes. Check the Device Codes You can find out what device code you’ve set for each remote mode. In the following instructions, the column on the left contains the instructions and the column on the right provides additional information.
  • Page 73 Chapter 3 Using the System Control a TV (or a Second TV) TV Mode Button To use the remote to operate a television, you must press the TV mode button to set the remote to TV mode. The TV mode button’s back light turns ON to show that the remote is set to TV mode.

  • Page 74: Number Buttons

    Number Buttons Use the NUMBER buttons to enter numbers in a menu, or to go directly to a new channel. Control a VCR or a DVD Player Some of the features described below may not apply to the device. See your device owner’s manual for details about its features.

  • Page 75: Control A Tuner Or Amplifier

    Chapter 3 Using the System Press the RECORD button to start recording on a VCR. • • Press the PAUSE button to pause a videotape or DVD. Press this button or the PLAY button to restart the videotape or DVD. •...

  • Page 76: Switching Between Tv And Device Volume Control

    SELECT/OK Button This SELECT/OK button works as the Input Select button for a tuner or amplifier. Up/Down (Arrow) Buttons Use UP/DOWN ARROW buttons to change channels on the tuner or amplifier. Mute Button Press the MUTE button to turn off the sound. Press it again to restore the sound.

  • Page 77: Teaching Another Remote

    The TV’s volume changes and the TV mode button lights instead of the AUX mode button. Teaching Another Remote Your DISH Network receiver can pass certain functions through from the original receiver remote to another remote. Note: Although most learning remotes are compatible with the Remote few that are not.

  • Page 78: Resetting The Receiver To Factory Defaults

    Repeat this process for each button you want to be taught to the learning remote. Note: Any button on the DISH Network remote that is not used with your DISH Network receiver, will not teach the universal learning remote.

  • Page 79: Troubleshooting Tools

    Even though these tools are quite helpful, it is recommended that you only use them when on the phone with a DISH Network representative.

  • Page 80: Point Dish And Check Switch

    Point Dish Check Switch Service Representatives. You may be asked to display these screens when you call DISH Network. Even though there are items that can be changed, only change them when specifically directed by a Customer Service Representative. 1. Press MENU.

  • Page 81: Qam Installations

    Chapter 3 Using the System QAM Installations If you live in an apartment, condominium or other clustered housing, your television signal is transmitted to you through master multiplexing distribution equipment located in a central area in your dwelling complex. This distribution equipment is owned and maintained by the dwelling complex owners or managers.

  • Page 82: Chapter 4 - Reference

    Chapter 4 Reference Troubleshooting Tables Use these tables if you have problems using the system before calling the Customer Service Center. Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one.

  • Page 83: On-Screen Messages

    DSL provider. Remember that the program providers specify which programs are “blacked out” for which viewers, not DISH Network. You must buy a channel before you can tune to a program on that channel. Call the Customer Service Center to buy the channel, or if...
  • Page 84 You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal. The receiver may not be connected to an active telephone line. The Smart Card credit limit may have been exceeded.

  • Page 85: Dish Pro Twin Lnbf

    Chapter 5 Reference You may not have connected the receiver to an active telephone line. Or, the telephone line may be defective. 078, 079, 080 Maybe the receiver is connected to a DSL (Digital Subscriber Line) phone line. You may have set up the receiver to reset itself back to the “factory defaults,”...

  • Page 86: Hearing A Program

    When you run Check Switch, you see "Twin" identified as the Device/LNB but you only have signal confirmed from one satellite. When you run Check Switch, you see "Twin" identified as a Device or LNB, but only odd transponders are detected. Getting receiver messages that signal is lost or being acquired * Compatible accessory devices must pass 2150 MHz signals, 22 KHz signals both directions (per DiSEqC 2.0...

  • Page 87: Using The Menus

    Chapter 5 Reference Watching A Program What Is Possible Reason Happening A “black box” fills almost You may have turned on the Closed all of the TV screen. Captioned feature on the TV, and put that feature into Text mode. Receiver may have captions on and not set to Service1.

  • Page 88: Using Favorite Lists

    Using Locks What Is Possible Reason Happening You set a lock (for You may not have locked the example, a lock on receiver. programs by ratings), but the lock does not take effect. You forgot the password, You may not have written down the so that you are unable to password, to keep it in a safe place.

  • Page 89: Buying A Pay-Per-View Program

    The receiver cannot connect Maybe the receiver is connected to a to DISH Network. DSL (Digital Subscriber Line) phone line. You pick up the telephone to The receiver was calling the Customer...

  • Page 90: Using Event Timers

    Your computer or FAX The receiver may have tried to call the machine was receiving a Customer Service Center to send Pay- FAX or modem Per-View purchase information during transmission, but an error the FAX or mode call. When the occurred.

  • Page 91: Device Codes

    663, 664, 665, 670, 672, 674, 684, 698, 719, 727 Daytron 526, 627, 652, 654, 658, 665, 670, 672 Dimensia 645, 650 DISH Network Dixi 566, 620 Dumont 501, 627, 652 Echostar Electrohome 526, 573, 651, 652, 654, 656, 659, 660,...
  • Page 92 Codes Megatron 627, 654 Memorex 590, 627, 653, 654, 659, 675, 678, 720 504, 505, 506, 542, 571, 573, 627, 652, 653, 654, 656, 660, 728 Mitsubishi 504, 505, 542, 570, 571, 572, 573, 597, 623, 627, 652, 653, 654, 656, 659, 660, 664, 665, 670, 671, 705, 728 Montgomery Ward...

  • Page 93: Vcr Codes

    Chapter 4 Reference VCR Codes If programming in AUX mode Press 1 before entering the VCR code. CODES Aiwa 588, 622, 623 Akai 513, 514, 515, 516, 517, 518, 520, 568, 682 Alba Amstrad Audiovox Bell & Howell Broksonic 559, 748 Bush Calix Canon...

  • Page 94: Tuner/Amplifier Codes

    CODES Tatung 594, 682, Teac 588, 594, 682 Technics 554, 633, 678, Teknika 554, 588, 676, 678, 687 Toshiba 534, 535, 567, 584, 590, 680, 684, 688 Totevision 591, 675, 676, 687 Unitech 675, Vector Research 534, 592, 600, 674, 677, 683 Video Concepts 534, 568, 592, 600,...

  • Page 95: Tv/Dvd Combo Codes

    Chapter 4 Reference Tuner/Amplifier Codes Proton 654, 705 Quasar 652, 742, 746 Radio Shack 635, 638, 704, 727 Sansui Sanyo Sharp 712, 713, 714, 715, Sherwood 646, 670, 736, 738, Sony 639, 645, 650, 687, 728, 729, 730 Teac 684, 737 Technics 643, 644, 652, 742, Toshiba...

  • Page 96: Appendix

    Appendix Limited Warranty This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.

  • Page 97: Legal Limitations

    Appendix Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM.

  • Page 98: Advance Exchange Program

    Accessory Warranty An accessory is any DISH Network branded equipment, displaying the DISH Network logo, excluding the receiver, cables and hookups, and non- mechanical components. A one-year warranty becomes effective upon the activation of the DISH system or date of purchase, if bought separately. A proof of purchase is required to verify the purchase date.

  • Page 99: Residential Customer Agreement

    LEGALLY BINDING ON YOU. Thank you for choosing DISH Network for your television service provider. DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support through the following toll-free number...
  • Page 100 Services authorized for each DISH Network DBS receiver on the account, whether owned by you or not. The payment of that amount and/or the termination of Services shall not prejudice our ability to exercise any other rights and remedies we may have under this Agreement, at law, in equity, or otherwise.
  • Page 101 Services at any time thereafter, in our sole discretion. DISH Network may require you to pay all past due charges, a Reconnect Fee, a deposit equal to a minimum of one month's advance charges and all outstanding balances accrued through the date of deactivation, before we reconnect your Services.
  • Page 102 C. DISH Network has the right to terminate your Services at any time without providing notice to you if: (i) you fail to pay your bill when it is due; (ii) we receive confirmation that you have received the Services, or any part of the Services without paying for them;...
  • Page 103 A. If you decide to lease your Equipment from DISH Network, such Equipment shall at all times remain the sole and exclusive property of DISH Network and we will have the right, at our discretion, to replace it with new or reconditioned equipment and to remove the equipment upon termination of Services.
  • Page 104 DISH Network may, however, change the terms and conditions of this Agreement in the future and will notify you if that occurs. The terms of this Agreement, which either are expressly stated to survive or by their nature would logically be expected to survive termination, shall continue thereafter until fully performed.

  • Page 105: Staying Legal

    Appendix Staying Legal Title 47, Section 605(e)4, United States Code (U.S.C.) makes it a federal crime to modify this receiver to enable it to receive encrypted (scrambled) television programming without payment of required subscriptions. Conviction can result in a fine of up to $500,000 and imprisonment for five years, or both.

  • Page 106: Radio Interference

    company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment.
  • Page 107 Appendix Notes Page 118...

  • Page 108: Index

    Index Add Local Off-Air Channels Analog 27 Digital 26 Advanced Features 61 Automatic Event Timer 46 Back Panel, Receiver 13 Banner, Browse 40 Browse Banner Displaying Information on Other Programs 40 Using the Browse Banner 40 Banner, Program 40 Caller ID 59 Changing Channels 34 Changing Program Languages 63 Channel Locks 56...
  • Page 109 QAM Installations 76 Quick Start Guide 3 Quick Tour of the Menus 5 Rain and Snow Fade 9 Rating (Content) Code Locks 55 Receiver Back Panel 13 Front Panel 11 Resetting the Receiver 73 Telephone Communication 97 Receiver Back Panel 13 Receiver Front Panel 11 Locking the Front Panel Control Buttons 57...
  • Page 110 Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages ). Purchase Location Name: Purchase Location Telephone Number: Receiver Serial Number: Receiver Conditional Access Number Smart Card Conditional Access Number: 138410...

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