Dish Network 123698 User Manual
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Dish Network 123698 User Manual

Dish networks receiver user guide
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A
S
TTENTION
YMBOLS
You must be aware of safety when you install and use this system. This User Guide provides various
procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage
equipment or property. Some other procedures require special attention.
The
WARNING!
You could injure or kill yourself, or
You could damage equipment or property.
The
ATTENTION!
Important instructions for using the system, or
Important instructions for maintaining the system.
The Class II Symbol alerts qualified service personnel to use only identical replacement
parts in this apparatus.
F
Y
S
OR
OUR
AFETY
Do not try to open the case of the receiver. There is risk of electrical shock, which may cause
damage to the receiver and/or personal injury or death to you. There are no user-serviceable parts
inside the receiver. Opening the receiver case or making unauthorized changes will void
the warranty.
To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.
I
S
MPORTANT
OFTWARE
As with all software controlled products, unexpected behavior could arise if the user tries to perform operations in a non-
routine manner. This product, like almost any other high tech product, is subject to bugs and hence EchoStar CANNOT AND
DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROL, WILL WORK
AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will periodically
download improvements.
E
S
QUIPMENT AND
OFTWARE
Note:
This User Guide covers the DISH 351 receiver and software model DP351. This Guide may cover other devices, not listed here.
C
N
OPYRIGHT
OTICE
Copyright © 2004 EchoStar Technologies Corporation, Englewood, Colorado 80112. All rights reserved.
The information in this User Guide may change without notice. We may issue revisions to tell you about such changes.
Please send comments or questions about this User Guide to: Technical Publications, EchoStar Technologies Corporation, 94 Inverness Terrace East,
Englewood, Colorado 80112.
Part Number: 123698
Printed in the United States of America.
DISH Network is a registered trademark of EchoStar Satellite L.L.C. For information about DISH Network, please visit our website at www.dishnetwork.com.
We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the registered owners.
, W
S
ARNING
YMBOLS
symbol means that if you are not careful,
symbol means you should pay special attention to:
N
!
OTICE
C
OVERED BY THIS
,
G
B
AND
RAY
OXES
U
'
G
SER
S
UIDE

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Summary of Contents for Dish Network 123698

  • Page 1 Printed in the United States of America. DISH Network is a registered trademark of EchoStar Satellite L.L.C. For information about DISH Network, please visit our website at www.dishnetwork.com. We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the registered owners.

  • Page 2: Table Of Contents

    Contents Safety Instructions... iii Chapter 1 - Introduction ... 1 Welcome to DISH NetworkTM...1 Overview...1 If You Need More Assistance ...2 Quick Start Guide ...2 Quick Tour of the Menus ...4 About Satellite Television ...7 About MDU ...7 Chapter 2 - Receiver Description and Installation ...9 The Receiver Front Panel...9 The Receiver Back Panel Connections ...10 Remote Control...11...
  • Page 3 Contents Chapter 4 Reference ...63 Troubleshooting Tables ...63 Device Codes...70 Appendix ...75 Limited Warranty...75 Residential Customer Agreement ...78 Staying Legal ...84 FCC Compliance...84 Index ...87 Page ii...

  • Page 4: Safety Instructions

    Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with a dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

  • Page 5: Safety Tips

    Safety Safety Tips • Unplug the receiver from the AC power outlet before cleaning. • The use of accessories or attachments not recommended by the receiver manufacturer will void the Limited Warranty. • Do not place the receiver in an enclosure such as a cabinet without proper ventilation.

  • Page 6: Chapter 1 - Introduction

    Digital Video Broadcast - the digital transmission technology that allows the absolute best in picture and sound quality. The DISH Network consistently provides state-of-the-art, satellite-delivered products and services — with high performance, ease of operation, and a wide variety of entertainment options.

  • Page 7: If You Need More Assistance

    Chapter 1 Introduction If You Need More Assistance If you need help after you read this guide, call your network operator or the Commercial Customer Service Center at 1-800-454-0843. Quick Start Guide After your system has been installed, order and watch your programming using the following steps: Ordering Your Programming 1.

  • Page 8: Finding Programs To Watch

    6. Press either SELECT or CANCEL to close the Important System Information screen. 7. Press GUIDE Wait a few minutes and the channels you purchased will turn from red to white, and can now be viewed. Finding Programs To Watch First, make sure the receiver is turned on.

  • Page 9: Quick Tour Of The Menus

    Chapter 1 Introduction Quick Tour of the Menus This tour guides you quickly through the basic features available through the Main Menu. See Chapter 3, Using the System for more information about these and other features. 1. Press the MENU button to open the Main Menu. 2.
  • Page 10 This menu allows you to search for programming by Theme Categories 5. Press the MENU button to go back to the Main Menu 6. Press the 4 button to open the Favorites menu. This menu allows you to set up lists of your favorite channels to make finding what you want to watch more convenient.
  • Page 11 Chapter 1 Introduction This menu allows you to apply password-protected locks on programming based on rating, or even on a channel-by-channel basis. 9. Press MENU to go back to the Main Menu. 10. Press the 6 button to select the System Setup option on the Main Menu. 11.

  • Page 12: About Satellite Television

    This menu is used for creating and changing timers used to trigger auto- matic channel changes, reminders, or VCR recordings. 13. Press MENU to go back to the Main Menu. About Satellite Television Satellite television uses satellites in a stationary orbit over the Earth to deliver television and audio programming.
  • Page 13 Chapter 1 Introduction Notes Page 8...

  • Page 14: Chapter 2 - Receiver Description And Installation

    Chapter 2 Receiver Description and Installation The Receiver Front Panel Smart Card Door Behind this door is a slot for a future smart card. No smart card is included with this receiver. Up and Down Arrow Buttons The UP and DOWN buttons change the channel on the receiver. IR Sensor and IR Blaster The IR SENSOR receives IR signals from the remote control.

  • Page 15: The Receiver Back Panel Connections

    Chapter 2 Receiver Description and Installation The Receiver Back Panel Connections The back panel of the receiver provides the connections that you use to connect the receiver to other electronic devices. It also provides the receiver power cord and telephone jack. Depending on the setup that you have, you may only use some of these connections.

  • Page 16: Remote Control

    Telephone Jack Connect a telephone cable with a standard RJ-11 telephone connector to the receiver here, and then connect the cable to an active telephone line. Note: The receiver must be connected at all times to an active telephone line. Remote Control The remote control gives you easy access to the features of your satellite receiver.
  • Page 17 Chapter 2 Receiver Description and Installation Remote Control Batteries The remote control comes with AAA batteries, which need to be installed when you first receive your system. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for example, alkaline or carbon zinc;...

  • Page 18: Remote Control Settings

    Remote Control Settings Change the Address The remote control and receiver can operate on any one of 16 addresses; however, they must both be on the same address for the remote to control the receiver. This section explains how to change the address in both devices. Note: Do not change the address of the remote unless absolutely necessary because the remote cannot control the receiver if the two devices have different addresses.

  • Page 19: Connecting Your Receiver

    Chapter 2 Receiver Description and Installation Connecting Your Receiver Connection Diagram Example The diagram below is an example of how to connect your receiver, TV, and VCR. Tip: Using cable Typical Connection Procedure labels makes it easy to tell which cables connect to the receiver ports.

  • Page 20: Performing The Qam Frequency Scan

    Performing the QAM Frequency Scan Performing the QAM Frequency Scan Note: When you turn your receiver on it may display the QAM Frequency Scan and Signal Strength screen automatically. If it does, then skip down to Step 5. 1. Press the MENU button to open the Main Menu. 2.
  • Page 21 Chapter 2 Receiver Description and Installation 3. Select the Installation option on the System Setup Menu. 4. Select the QAM Scan/Signal option. The QAM Fre- Page 16 The Installation and Setup Menu screen is displayed. quency Scan and Signal Strength screen is displayed.
  • Page 22 5. Select the Scan option. While scanning, the receiver displays the QAM Frequency Scan Progress screen. The scan can take a few minutes. Note: The receiver creates a table of available satellite transponders with the corresponding QAM frequencies. This table is required for correct operations. The receiver will again display the QAM Frequency Scan and Signal Strength screen.
  • Page 23 Chapter 2 Receiver Description and Installation 7. Select the Cancel option to exit the Results menu. 8. Select the Cancel option to exit the Scan and Signal Strength 9. The receiver will display an Attention message pop up asking you to Page 18 Note: If the Results menu displays No Transponders have been found, check your cable connections and return to step 5 to repeat the...

  • Page 24: Connecting Your Receiver To A Phone Line

    Connecting Your Receiver to a Phone Line You must keep your receiver connected to an active telephone line. Otherwise, you may not be able to order pay per view programs or use all of the DISH Interactive features. Run the RJ-11 telephone cable supplied with your receiver from your receiver's back panel P Note: You may be able to use a wireless telephone extender.
  • Page 25 Chapter 2 Receiver Description and Installation 6. Move the highlight to the Outside Line Prefix list. Press the 7. Select the Prefix Code option. The receiver displays the same number 8. When you have completed entering all of your numbers, the Page 20 Note: Usually, you need a telephone number prefix only for business installations.

  • Page 26: Chapter 3 Using The System

    Chapter 3 Using the System Using the Remote Control This section describes how to use the remote control in the SAT mode to control your satellite receiver. If you want to use the remote to control your TV and other devices, see Control Other Devices with the Remote later in this chapter.
  • Page 27 Chapter 3 Using the System Volume Button Press the minus (-) side of this button to lower the TV sound. Press the plus (+) side of this button to raise the TV sound. Note: You can program this button to control the volume on a TV or amplifier.
  • Page 28 If your TV is connected to the TV S TV/VIDEO button will cause the TV S either DISH Network programming on the modulated channel or any broadcast channels from an off-air antenna that may be provided by your dwelling distribution system.

  • Page 29: Changing Channels

    Chapter 3 Using the System Recover Button Press the RECOVER button if you accidentally change the channel or video input on your TV and cannot get the picture back from your satellite receiver. When you press the RECOVER button as described below, the remote control sends commands to your TV to change channels or video inputs to try to get you back to watching satellite programming.

  • Page 30: Selecting A Menu Option

    Opening the Menus You can open the menus in either of two ways: • Press MENU to open the Main Menu from the Main Menu • Use the matching button on the remote control. For example, to open the Program Guide, press GUIDE. Closing the Menus To close a menu and return to watching a program, press the VIEW TV button, or the CANCEL button.

  • Page 31: Highlighting A Choice In A Menu List

    Chapter 3 Using the System Highlighting a Choice in a Menu List Use the ARROW buttons to move the highlight to the desired item in the list. The black arrows on the list show where you can move the highlight. Selecting a Choice in a Menu List To select a choice in a list, highlight the choice and then press the SELECT button.

  • Page 32: Using The Program Guide

    Using the Program Guide The on-screen Program Guide provides a complete listing of the available channels and programs. You can use the Program Guide to change channels, to see what programs are scheduled, and to buy pay per view programs. The Program Guide shows which Favorites List is active.
  • Page 33 Chapter 3 Using the System Opening the Program Guide There are two ways to open the Program Guide: • • Selecting a Program in the Program Guide 1. Use the NUMBER PAD buttons to enter the desired channel number. The Program Guide displays a block of channels including the one Tip: If the program that you just entered.

  • Page 34: Using The Browse Banner

    Closing The Program Guide To close the Program Guide and not change the channel, press the remote control CANCEL button. The receiver displays the program you were watching before you opened the Program Guide. Using the Program Banner The Program Banner provides information about the program you are watching.
  • Page 35 Chapter 3 Using the System 2. Change the channel: 3. Press the RIGHT ARROW button to display the next program. Press the LEFT ARROW button to return to the current program. Note are on now. If you press the RIGHT ARROW, it will display information on the program that is on next on the same channel.

  • Page 36: Ordering Pay Per View Programs

    Ordering Pay Per View Programs 1. Highlight the desired pay per view program in the Program Guide. The pay per view programs are listed with the channel number as PPV in the Program Guide. Note: The appearance of this screen may be different on your receiver. This screen shows the full Program Guide without quarter screen program viewing.

  • Page 37: Using Themes

    Chapter 3 Using the System At the confirmation menu: 4. Select the Yes option to confirm the purchase. The pay per view fee will be added to your bill. Select the No or Cancel option to cancel the purchase. Note: Once you confirm an order for a pay per view program, you cannot cancel the order and you will be billed for it.

  • Page 38: Dish Home Interactive Tv Applications

    DISH Home Interactive TV Applications Press the DISH button on your remote control to use the Dish Home Interactive TV Applications. You can order channels, check the news and weather, and even play games. Using Favorites Lists Favorites Lists allow you to display only your favorite channels in the Program Guide.
  • Page 39 Chapter 3 Using the System Creating or Changing a Favorites List You can create, add channels to, and remove channels from, a Favorites List. 1. Press the MENU button. 2. Select the Favorites option. 3. Select the Favorites List that you want to create or change. 4.

  • Page 40: Making A Favorites List Active

    Making a Favorites List Active If the Program Guide is open, press the GUIDE button to select the next Favorites List. Press the GUIDE button again to scan through all the available lists. Changing the Name of a Favorites List 1.

  • Page 41: Using Timers

    Chapter 3 Using the System Using Timers Event timers let you to set up the receiver to tune in future programs and/or record them on a VCR. An “event” is a program, sports event, pay per view Tip: Most TV movie or anything else on satellite TV.
  • Page 42 Before an Event Timer Operates Five minutes before an event timer operates, the receiver displays a small blinking “clock” symbol on the TV screen. This symbol disappears when the program begins. While the symbol is displayed, you may do either one of the following.
  • Page 43 Chapter 3 Using the System 3. Select a Timer Frequency option. Notice that a check mark displays in the box selected. Tip: You may start Select the any timer one minute early. But if you set back-to- back event timers 5.
  • Page 44 10. Select the Create Timer option. 11. To create another event timer select the Create option again. Note: You cannot set a manual event timer for a pay per view event. Quick Record You can quickly create a one-time VCR Event Timer. Do the following. 1.

  • Page 45: Maximum Number Of Event Timers

    Chapter 3 Using the System Maximum Number of Event Timers You cannot create an unlimited number of event timers. If you try to create Tip: The receiver too many, the receiver displays a menu giving you the option to delete an deletes the “Freq: existing timer.
  • Page 46 9. Select the Create Timer option. 10. To edit another event timer either highlight that timer and select the option again, or f you do not want to edit another event timer, press the CANCEL button. Deleting an Event Timer 1.

  • Page 47: Setting Up The Receiver To Control A Vcr

    Chapter 3 Using the System Event Timer Performance when the Receiver is Off If the receiver is off at the time an Auto-Tune or VCR Event Time scheduled to operate, the receiver will turn on. Once the event has ended, the receiver will turn off, unless you pressed any remote control or receiver front panel buttons during the time that the timer was active.

  • Page 48: Setting Up A Vcr For Vcr Timers

    8. Make sure the VCR is turned on. Insert a rewound tape on which you want to record. Note: The receiver only starts and stops the VCR recording, but does not turn on the VCR. You must turn on the VCR yourself. 9.

  • Page 49: Locking And Unlocking The Receiver

    Chapter 3 Using the System When You Have Locked the Receiver If you try to access a locked item or open the Parental and System Locks menu, the receiver displays a message prompting you to enter the password. The receiver allows you three tries to enter the correct password. If you fail to enter the correct password, the receiver does not allow more tries for several minutes.
  • Page 50 4. Enter and verify a password, using the number pad buttons. The receiver displays stars as you enter the digits of the password. 5. Memorize your password! From now on, you must enter this password to lock or unlock the receiver. 6.
  • Page 51 Chapter 3 Using the System Use the following instructions to set program locks based on rating codes. When the receiver is locked, only someone who knows the password can watch these programs. 1. Press the MENU button. 2. Select the Locks option. If the receiver is locked, enter the password using the number pad buttons.

  • Page 52: Creating Or Changing Channel Locks

    Creating or Changing Channel Locks Note: You can lock any channel, including pay per view channels. 1. Press the MENU button. 2. Select the Locks option. 3. If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password.
  • Page 53 Chapter 3 Using the System Locking or Unlocking the Front Panel Buttons This keeps anyone from changing the channel using the front panel buttons, but it does not lock the remote control buttons. To lock the receiver front panel buttons, do the following: 1.
  • Page 54 5. If the receiver is not locked, you must lock it to put the lock you just created into effect. Hiding and Unhiding Adult Channels This option keeps the Program Guide, Themes lists, and the Browse Banner from displaying adult channels. It keeps anyone from choosing such channels by using the UP or DOWN ARROW buttons or the remote control NUMBER PAD buttons.

  • Page 55: Personal Identification Number

    Chapter 3 Using the System Unhide Lock option. Changing the Receiver Password 1. Press the MENU button. 2. Select the Locks option. If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password.

  • Page 56: Using Caller Id

    Using Caller ID Caller ID displays on your TV the names of people as they call you if you subscribe to Caller ID from your local phone company. To use this feature, make sure you have a phone line connected to the receiver and that the Caller ID feature is enabled.

  • Page 57: Resetting To Factory Defaults

    Chapter 3 Using the System To Turn the Caller ID On and Off 1. Press MENU. 2. Select the System Setup option. 3. Select the Installation option. 4. Select the Caller ID option. The following screen will display. 5. Highlight Enable Caller ID or Disable Caller ID and press the SELECT button.

  • Page 58: Changing Program Languages

    2. Select the System Setup option. 3. Select the Installation option. 4. Select the Factory Defaults option.The receiver displays a Warning message, prompting you to confirm that you want to reset the receiver. 5. Select the Yes option to confirm the reset. The receiver resets, and then displays the Installation and Setup menu.
  • Page 59 Chapter 3 Using the System Limited Mode You can program your remote control in limited mode to keep from accidentally changing the channel on your TV or VCR. When you use the remote to control your TV in limited mode, you will only be able to use the POWER, MUTE, and VOLUME buttons.

  • Page 60: Scan For Device Codes

    9. Turn the device back on and try some other buttons to make sure they work. If the code works for other buttons, stop here. 10. If the code doesn’t work, redo steps 3 through 8 with another device code from the tables. 11.

  • Page 61: Check The Device Codes

    Chapter 3 Using the System Tip: This 7. Turn the device back on and procedure try some other buttons to make sure they work. explains how to find out what the device code is that you set for 8. Repeat this procedure until each remote you’ve tried all the codes.
  • Page 62 Mute Button Press the MUTE button to turn off the sound. Press it again to restore the sound. Volume Button Press the minus (-) side of this button to lower the sound volume. Press the plus (+) side of this button to raise the sound volume.
  • Page 63 Chapter 3 Using the System Power Button Press the blank POWER button to turn the VCR ON or OFF. VCR/DVD Buttons • The RIGHT ARROW button is used to play, or to resume playing, a videotape or DVD. • The UP ARROW button is used to stop a videotape or DVD.

  • Page 64: Switching Between Tv And Device Volume Control

    Control a Tuner or Amplifier Some of the features described below may not apply to your tuner or amplifier. See the device owner’s manual for details about the device’s features. If a remote control button is not described in this section, it does not work for a tuner or amplifier.
  • Page 65 Chapter 3 Using the System 3. Press the plus (+) side of the VOLUME button. 4. Press the 0 number button. 5. Press the POUND (#) button. The AUX mode button flashes three times. 6. Press the SAT mode button. 7.

  • Page 66: Testing The System

    Testing the System Starting a Test 1. Press the MENU button. 2. Select the System Setup option. 3. Select the Diagnostics option. Telephone Connection Test This test checks that the receiver telephone connection is correct. Select the Connection option to begin the test. The receiver displays a message asking you to wait until the test is done.
  • Page 67 Chapter 3 Using the System Notes Page 62...

  • Page 68: Chapter 4 Reference

    Chapter 4 Reference Troubleshooting Tables Use these tables if you have problems using the system before calling the Customer Service Center. Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one.

  • Page 69: On-Screen Messages

    DSL provider. Remember that the program providers specify which programs are “blacked out” for which viewers, not DISH Network. You must buy a channel before you can tune to a program on that channel. Call the Customer Service Center to buy the channel, or if you believe this message was displayed by mistake.
  • Page 70 The receiver may have temporarily lost the satellite signal. The receiver may need to get new software before you can use it to order pay per view programs. You may have interrupted the transmission (a “download”) of the latest operating software via the satellite signal.

  • Page 71: Hearing A Program

    Chapter 4 Reference Hearing A Program What Is Possible Reason Happening There is a good picture on You may have muted the sound, or the TV set, but you do not set the volume so low that you hear any sound. cannot hear it.

  • Page 72: Changing Channels

    When you are using the You may have applied a Favorite Program Guide or List other than the list named All Browse Banner, some Chan. channels are missing. You may have set up the Program Guide so that when the receiver is locked, the Guide hides adult channels.

  • Page 73: Buying A Pay Per View Program

    The receiver cannot connect Maybe the receiver is connected to a to DISH Network. DSL (Digital Subscriber Line) phone line. You pick up the telephone to The receiver was calling the Customer...

  • Page 74: Using Event Timers

    Your computer or FAX The receiver may have tried to call the machine was receiving a Customer Service Center to send pay FAX or modem per view purchase information during transmission, but an error the FAX or mode call. When the occurred.

  • Page 75: Device Codes

    663, 664, 665, 670, 672, 674, 684, 698, 719, 727 Daytron 526, 627, 652, 654, 658, 665, 670, 672 Dimensia 645, 650 DISH Network Dixi 566, 620 Dumont 501, 627, 652 Echostar Electrohome 526, 573, 651, 652, 654, 656, 659, 660,...
  • Page 76 Codes Memorex 590, 627, 653, 654, 659, 675, 678, 720 504, 505, 506, 542, 571, 573, 627, 652, 653, 654, 656, 660, 728 Mitsubishi 504, 505, 542, 570, 571, 572, 573, 597, 623, 627, 652, 653, 654, 656, 659, 660, 664, 665, 670, 671, 705, 728 Montgomery Ward...
  • Page 77 Chapter 4 Reference CODES Craig 591, 658, 675, 676, 681, 685, 687, 688 Curtis Mathes 554, 592, 594, 605, 607, 675, 677, 678, 679, 683, 684 Daewoo 506, 534, 546, 547, 559, 588, 684 Daytron Denon Dimensia Dumont Electrohome 512, 676, 687 Emerson 505, 506, 508, 509, 511, 512, 534, 559,...
  • Page 78 TV/VCR Combo Programming for combination devices Program the remote control in TV mode and then in VCR mode. TV/VCR Codes Broksonic Goldstar Panasonic Quasar Zenith DVD Player Codes Programming in AUX mode Press 1 before entering the DVD code. DVD Players Codes Aiwa 634, 694, 751...

  • Page 79: Tv/Dvd Combo Codes

    Chapter 4 Reference Tuner/Amplifier Codes Yamaha 663, 730, 731, 732, 733, 745, 747 DVD/VCR Combo DVD/VCR Codes Go Video 692,693 Samsung 667,691 TV/DVD Combo Codes Programming for : Program combination devices the remote control in TV mode and then in VCR (or AUX - press 1 before entering the DVD code) mode.

  • Page 80: Appendix

    Appendix Limited Warranty This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
  • Page 81 Appendix Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM.
  • Page 82 Accessory Warranty An accessory is any DISH Network branded equipment, displaying the DISH Network logo, excluding the receiver, cables and hookups, and non-mechanical components. A one-year warranty becomes effective upon the activation of the DISH system or date of purchase, if bought separately.

  • Page 83: Residential Customer Agreement

    ACCORDINGLY, THEY WILL BE LEGALLY BINDING ON YOU. Thank you for choosing DISH Network for your television service provider. DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support through the following toll-free number and email...
  • Page 84 To order DISH Network pay-per-view Services, your DISH Network DBS digital receiver must be connected to a telephone outlet. You may also order DISH Network special events and pay-per-view Services over the telephone by calling the Commercial...
  • Page 85 Services at any time thereafter, in our sole discretion. DISH Network may require you to pay all past due charges, a Reconnect Fee, a deposit equal to a minimum of one month's advance charges and all outstanding balances accrued through the date of deactivation, before we reconnect your Services.
  • Page 86 All payments for Services must be made directly by you to us. DISH Network shall have no obligation to provide Services for which payment is made by you to a third party.
  • Page 87 Agreement. Such Equipment shall at all times remain the sole and exclusive property of DISH Network and we will have the right, at our discretion, to replace it with new or reconditioned equipment and to remove, or require the return of, the equipment upon termination of Services.
  • Page 88 Equipment. 6. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT DISH Network may sell, assign or transfer your account to a third party without notice to you. You may not assign or transfer your Services without our written consent which will not be unreasonably withheld.

  • Page 89: Staying Legal

    Agreement and such other written agreements. No salesperson, installer, customer service representative, authorized retailer, or other similarly situated individual is authorized to change the terms and conditions set forth herein. DISH Network may, however, change the terms and conditions of this Agreement in the future and will notify you if that occurs.

  • Page 90: Radio Interference

    For earlier products, the REN is separately shown on the label. This equipment uses the following Universal Service Order Code (USOC) jacks: RJ-11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA.
  • Page 91 Appendix Refer to Troubleshooting in Chapter 4 for a detailed description of recommended customer actions. If none of the remedies on the previous page stops the radio interference, you should contact a licensed radio/television technician, your satellite dealer, or call the Commercial Customer Service Center at 1-800-454- 0843, for assistance.

  • Page 92: Index

    Index Audio Changing Program Languages 53 Automatic Event Timer 36 Back Panel, Receiver 10 Banner, Browse 29 Banner, Program 29 Browse Banner Displaying Information on Other Programs 29 Using the Browse Banner 29 Buttons Locking the Receiver Front Panel Control Buttons 48 Receiver Front Panel Control Buttons 9 Caller ID 51...
  • Page 93 Index Guide, Program 27 Highlighting a Choice in a Menu List 26 Highlighting a Menu Option 25 Information Problems and Solutions Tables 63 Legal Notices 84 Lists of Choices in the Menus Multiple Choice Lists 25 Single Choice Lists 25 Locks Accessing a Locked Item or Opening the Locks Menu 44...
  • Page 94 Control Buttons 9 Locking the Front Panel Control Buttons 48 Power Light 9 Smart Card Access Door 9 Remote Control 11 Device Codes, Check the 56 Device Codes, Scan for 55 Remote Control Buttons 21 Using the Remote Control 65 Remote Control Modes 53 REN 84 Resetting the Receiver 52...
  • Page 95 Index Notes Page 90...
  • Page 96 Index Notes Page 91...
  • Page 97 Index Notes Page 92...
  • Page 98 Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages on page 2). Purchase Location Name: Purchase Location Telephone Number: Receiver Serial Number: Receiver Conditional Access Number Smart Card Conditional Access Number: 123698...

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