Chapter 5 Troubleshooting; Warning Messages And Troubleshooting - Dascom DC-2300 User Manual

CHAPTER 5 TROUBLESHOOTING

5.1 Warning Messages and Troubleshooting

This printer is designed for minimal user intervention. Occasionally, the OLED displays messages to
advise users to take corrective actions.
After clearing an error, press SET Key to initialize the printer and [Ready] will be displayed.
Warning/Error List

Display
Push Set Key
Feeder empty
Cover Open
Head heat high
Check Ribbon
Invalid Ribbon
Ribbon Jam
Feeder Card Jam
Printer Card Jam
RFID_AUTH_ERR
OR
Call Support
Contact your Reseller's service support team if you find errors not listed
above. Please inform Error Code displayed on the lower right of the
Display.
DC-2300
Solution
Push the SET Key once.
Card cassette is empty. Refill cards to the feeder. Press SET
button to resume printing.
Close the front cover tightly.
When Print Head temperature is too high, the printer will stop
printing until the temperature drops.
Cause: The unused ribbon reached the levels set in "Ribbon
Near End".
Action: Beware if unused ribbon is sufficient for your print job.
Probable Cause: Unrecognized ribbon.
Action: Do not turn off power. Refer to Section 2.2 to reload
the ribbon if ribbon is skewed. Or, check if ribbon type is
YMCK/YMCKK. Press SET button to clear this warning and the
printer will resume previous printing after initialization.
Probable Cause: Ribbon winding problem.
Action: Do not turn off power. Refer to Section 2.2 to reload
the Ribbon. Press SET button to clear this warning and the
Printer will resume previous printing after initialization.
Pressing SET button as OLED display shown may eject jammed
card after initialization.
If the fault is not cleared after adjusting the lever, turn the
rollers manually to clear jammed card.
Do not turn off power. Open the front cover. Turn the rollers to
clear jammed card. Close the front cover. Press SET button to
clear this warning and the printer will resume previous
printing after initialization.
Check if genuine Ribbon is used. Next, check if the Ribbon has
an RFID tag. Press the SET button as the LCD shown to initialize
the Printer.
Check if genuine Ribbon is used. Next, check if the ribbon has
an RFID tag. Press SET button as the LCD shown to initialize the
printer.
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