Software Issues - GE Healthcare Brivo XR118 Service Manual

GE H
EALTHCARE
D 5461425-8EN, R
IRECTION
Section 2.0

Software Issues

2.1 Common Issues
1.) How to find the boot failures?
2.) How to find the appsetup failures?
3.) What to do if System runs in downgraded mode?
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EVISION
System boot has failed, i.e. UI did not come up or buttons are disabled after boot. Following
are the steps.
Solutions:
a.) Open /magichome/xruser/log/sysError.log
b.) Go to the end of log file. [if you are using vi editor, press shift + g]
c.) Look for the last 3400005 error code "The system is booting"
d.) Look through all the errors till end. Especially look for "Timed out"
e.) Take snapshot and sent to IB.
Sample:
5000011 – "System Boot Failed: Timed Out waiting for boot to complete, the system has to
be Reset" "ActorsNot ready: XRBeamForm "
As indicated by error log, XRBeamForm actor is not ready.
System appsetup failed and system displayed a message "Protocol not available". Following
is the method.
Solution:
a.) Open /magichome/xruser/log/sysError.log
b.) Go to the end of log file. [if you are using vi editor, press shift + g]
c.) Look for the last error.
Sample 1:
617,2008-03-27,01:53:15:015,"VEN",400011, Time out.,2222,WR,DEFAULT, SysCntrl,
control, Software problem,1,1,1, Time out while in CHANGE_ACTIVE waiting for XRSysProxy
,XRAppDirSM.cpp,907
This indicates that SysProxy actor has failed the appsetup at CHANGE_ACTIVE_OPMODE
phase.
Sample 2:
147,2008-03-02,05:09:46:298,"VEN",400011, Time out.,2222,WR,DEFAULT, SysCntrl,
control, Software problem,1,1,1, Time out while in OPMODE_CONFIG waiting for XRTechMgr
,XRAppDirSM.cpp,907
This indicates that TechMgr actor has failed the appsetup at OPMODE_CONFIGURE phase.
System reports "system is running in degraded mode". Following is the method.
Section 2.0 - Software Issues
B XR118 S M
RIVO ERVICE ANUAL