SMART Board MX V2 Series User Manual
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Summary of Contents for SMART SMART Board MX V2 Series
- Page 1 SMART Board MX (V2) series interactive displays USER GUIDE SBID-MX255-V2 SBID-MX265-V2 SBID-MX275-V2 SBID-MX286-V2 SBID-MX255-V2-PW SBID MX265-V2-PW SBID-MX275-V2-PW SBID-MX286-V2-PW Was this document helpful? smarttech.com/docfeedback/171554...
- Page 2 © 2021 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.
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Page 3: Important Information
Important information ENERGY STAR® NOTE Refer to the SMART Board MX (V2) and MX (V2) Pro series ENERGY STAR is the government-backed symbol interactive displays installation and maintenance guide for energy efficiency, providing simple, credible, (smarttech.com/kb/171555) for important information about and unbiased information that consumers and installing and maintaining the display. - Page 4 Important information Innovation, Science and Economic NOTE Development Canada statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the This device complies with RSS-247 of the Innovation, Science FCC Rules.
- Page 5 Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur. EU declaration of conformity Hereby SMART Technologies ULC declares that the radio equipment type Interactive displays model SBID-MX255-V2, SBID-MX265-V2, SBID-MX275-V2, SBID-MX286-V2 are in compliance with Directive 2014/53/EU.
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Page 6: Table Of Contents
Cleaning up the SMART product xxix Chapter 4: Connecting computers and other devices Installing and using SMART software Connecting room computers and guest laptops xxxii Connecting a SMART OPS PC module xxxv Connecting USB drives, peripherals, and other devices xxxv Chapter 5: Troubleshooting xxxvii The display isn’t turning on... - Page 7 The pens and erasers aren’t working as expected xlii iQ apps aren’t working as expected xlii SMART software on connected computers isn’t working as expected xliii The SMART OPS PC isn’t working as expected xliii Contacting your reseller for additional support xliii smarttech.com/kb/171554...
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Page 8: Chapter 1: Welcome
This guide is intended for individuals who use displays in their organizations. Other documentation and resources are available for those who install and maintain displays (see More information on page xiv). About the display The SMART Board MX (V2) or MX (V2) Pro interactive display with iQ is the hub of your classroom. smarttech.com/kb/171554 viii... - Page 9 Chapter 1 Welcome The display includes an extensive set of features and components: Touch You can do everything on the display that you can do at your computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the display’s surface.
- Page 10 Chapter 1 Welcome iQ experience The display’s iQ experience provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing, and a web browser. With minimal network integration, there’s no need for wires, cables, or manual software and firmware updates. Tap the Home button on the display’s front control panel or the remote control to open the Home screen.
- Page 11 You can connect room computers and guest laptops and use the display to view and interact with them. The display comes with SMART software that you can install on connected computers to take full advantage of the display’s features while using the connected computers.
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Page 12: Identifying Your Specific Model
For more information about the remote control, see Using the remote control on page xvii. Identifying your specific model SMART offers several models of the SMART Board MX (V2) and MX (V2) Pro series interactive display. For help identifying your model, see the label on the left side of the display. -
Page 13: Accessories
Stands If you want to move the SMART product from place to place, you can install it on a SMART mobile stand. If you are installing the SMART product on a wall that cannot support the SMART product’s full weight, you can install the SMART product on a SMART floor stand. -
Page 14: More Information
More information In addition to this guide, SMART provides other documents for the display in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view links to SMART Board MX (V2) and MX (V2) Pro series interactive display documents and other support resources. -
Page 15: Chapter 2: Using Basic Features
Touch is not available right after waking up the display or turning it on. Wait a few seconds and then the display will respond to touch. For information about turning the display off and energy saving modes, see SMART Board MX-V2 series interactive displays installation and maintenance guide (smarttech.com/kb/171555). -
Page 16: Using The Home Button
Chapter 2 Using basic features Using the Home button You can use the Home screen to open and use iQ apps, view the input of connected computers, and more. You can also change the background and personalize other features of the Home screen. To learn more about the Home screen, see Understanding the Home screen. -
Page 17: Using The Remote Control
Use the infrared remote control to turn the SMART product on or off, change the input source, change the volume, access the SMART product’s iQ apps, and more. You can also use the remote control to open the on-screen menus and change the SMART product’s settings. - Page 18 Chapter 2 Using basic features smarttech.com/kb/171554 xviii...
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Page 19: Using Touch
This button is not available on all remote control models. Using touch You can do everything on the SMART product that you can do at your computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the SMART product’s surface. - Page 20 Chapter 2 Using basic features You can use a variety of gestures within applications, including panning, scaling, rotating, and zooming in and out. The display’s support for up to 20 simultaneous interaction points enables you and other users to interact with objects on the screen at the same time.
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Page 21: Writing, Drawing, And Erasing
Chapter 2 Using basic features Rotate Flick Erase with palm Erase with fist Writing, drawing, and erasing The display includes two pens, which you can use to write or draw in digital ink. You can erase digital ink using gestures or the eraser tool in the apps. Writing and drawing in digital ink To write or draw in digital ink 1. -
Page 22: Using The Smart Ink Dynamic (Floating) Toolbar
Using SMART Ink presentation tools Changing a pen’s default color, thickness, and other properties You can change a pen’s color, thickness, and other properties temporarily using the SMART Ink dynamic (floating) toolbar when you’re viewing a connected computer’s input. To change the pen’s default color, thickness, and other properties, see Changing pen, eraser, and button settings. -
Page 23: Adjusting The Volume
Press the remote control’s Mute button. Freezing or hiding the screen You can temporarily freeze or hide the contents on the screen using the SMART product’s freeze and screen shade features. Freezing the screen You can temporarily freeze the screen by pressing the Freeze button on the convenience panel or remote control. -
Page 24: Showing And Hiding The Screen Shade
Chapter 2 Using basic features TIP You can write or draw over the screen while it is frozen (seeWriting, drawing, and erasing on page xxi). If the iQ experience is enabled, you can then save the screenshot of your writing or drawing to the Files Library (see Using the iQ experience Files Library). -
Page 25: Chapter 3: Using The Iq Apps
IT administrator to make sure the network and display have been properly configured. Using the Apps Library The Apps Library contains the Browser, SMART Notebook Player, and kapp Whiteboard apps. You can also add apps from the web and SMART’s app store or install third-party apps. NOTE ... -
Page 26: Using The Files Library
For Pro models only Use the kapp Whiteboard to write and erase notes on the SMART product just as you do on a traditional dry erase board. You can also save your notes for later and share them using the SMART kapp® app. The kapp Whiteboard app is the default whiteboard for enterprise models. -
Page 27: Using Browser
To learn more about Browser, see Browsing the internet on your display. Using Screen Share You can share the screens from computers and mobile devices on the SMART product wirelessly using Screen Share. Screen Share supports: Chromebook™ laptops, using the Chrome™ browser ... -
Page 28: Installing Third-Party Apps
Writing and drawing over content and saving as screenshots in the iQ experience. Installing third-party apps You can install third-party apps from the Google Play Store using SMART Remote Management. To learn more about installing third-party apps, see Adding and managing apps in the iQ experience. -
Page 29: Cleaning Up The Smart Product
Chapter 3 Using the iQ apps Cleaning up the SMART product After you’ve finished using the SMART product, tap Clean Up on the Home screen to clean up the SMART product for the next user. For education models: ... -
Page 30: Chapter 4: Connecting Computers And Other Devices
Connecting USB drives, peripherals, and other devices xxxv WARNING Ensure that any cables that cross the floor to the SMART product are properly bundled and marked to avoid a trip hazard. Installing and using SMART software The SMART product comes with the following software, which you can install on connected computers:... - Page 31 SMART Notebook, Downloading and installing SMART TeamWorks, or Installing and maintaining SMART Meeting Pro. Using SMART software For information about using SMART software, see the following pages in the Support section of the SMART website: SMART Notebook SMART Learning Suite Online SMART Learning Suite ...
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Page 32: Connecting Room Computers And Guest Laptops
You can connect room computers and guest laptops to the display and view and interact with their inputs. Side and bottom connector panel Front connector panel NOTES Install SMART software on any computers you connect to the display (see Installing and using SMART software on page xxx). ... - Page 33 Chapter 4 Connecting computers and other devices Viewing a connected computer’s input To view a connected computer’s input 1. Connect the computer to the display. 2. Press the Input button on the front control panel or the remote control. The display shows thumbnails of the devices that are connected to the display’s inputs: NOTE ...
- Page 34 Chapter 4 Connecting computers and other devices Resolution Input source aspect ratio Mode Refresh rate 1280 × 720 16:9 HD / 720p 59.94 Hz / 60 Hz 50 Hz 29.97 Hz / 30 Hz 25 Hz 23.98 Hz / 24 Hz 720 ×...
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Page 35: Connecting A Smart Ops Pc Module
(such as the SMART OPS PC module). The following table shows which USB 3.0 Type-A receptacles you can use with each input source and the supported USB speed: smarttech.com/kb/171554... - Page 36 Chapter 4 Connecting computers and other devices Input source USB 3.0 Type-A receptacle on the side USB 2.0 Type-A receptacle on the front connector panel connector panel (SuperSpeed) (Hi-Speed) HDMI 1 (SuperSpeed) (Hi-Speed) HDMI 2 (SuperSpeed) (Hi-Speed) HDMI 3 (SuperSpeed) (Hi-Speed) (SuperSpeed) (Hi-Speed)
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Page 37: Chapter 5: Troubleshooting
This section explains how to resolve a variety of common issues with the display. If your specific symptoms aren’t covered below or the solutions to the symptoms don’t work, refer to the SMART knowledge base for additional troubleshooting information ... -
Page 38: The Screen Is Blank Or There's A Problem With The Image On The Screen
Home screen. If it appears correctly, the issue is with the video input. Take a photograph of the screen and send it to SMART support. If SMART support determines that the issue is with the screen and the SMART product is under warranty, you may be eligible for a replacement. - Page 39 Colors don’t appear correctly. Be aware that if two or more SMART products are mounted side-by-side, there could be minor differences in colors across the SMART products. This issue is not unique to SMART products. If the screen is completely lacking one color on the screen or the color problems occur on the Home screen, see Contacting your reseller for additional support on page xliii.
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Page 40: There's No Sound Or There's A Problem With The Sound
SMART noise. Such sounds may be more noticeable with some SMART products than with product. others. However, if you hear noise from the front of the SMART product, further investigation is required. Connect all devices to the same power outlet or power bar. -
Page 41: Touch Isn't Working As Expected
Restart the SMART product. place. Confirm with the installers that the computer is connected to the SMART product with only a single cable. Make sure SMART Product Drivers and SMART Ink are installed and running on any connected computers. -
Page 42: The Pens And Erasers Aren't Working As Expected
Make sure you are using a SMART Board MX (V2) interactive display pen. appears in the wrong place. Restart the SMART product. Confirm with the installers that the computer is connected to the SMART product with Writing is intermittent. only a single cable. Make sure SMART Product Drivers and SMART Ink... -
Page 43: Smart Software On Connected Computers Isn't Working As Expected
Symptom Troubleshooting steps The SMART OPS PC module isn’t See the SMART OPS PC modules user guide (smarttech.com/kb/171747). working as expected. Contacting your reseller for additional support If an issue you’re experiencing with the display persists or isn’t covered in this chapter or the knowledge base, contact your authorized SMART reseller (smarttech.com/where) for support. - Page 44 TIPS Scan the QR code on the label to view the SMART Board MX (V2) or MX (V2) Pro series interactive display support pages on the SMART website. You can also find the serial number in the iQ settings. Refer to the SMART Board MX (V2) and MX ...
- Page 45 SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171554...
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