SMART Board MX Series Installation And Maintenance Manual
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Summary of Contents for SMART Board MX Series
- Page 1 SMART Board ® MX | MX Pro series interactive displays Installation and maintenance guide IDX65-1 IDX75-1 IDX86-1 Was this document helpful? smarttech.com/docfeedback/171257...
- Page 2 © 2019–2024 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.
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Page 3: Table Of Contents
About the display More information Chapter 2 Installing and maintaining the display Is this the first time you’ve installed or maintained a SMART Board interactive display? Installing the display Installing SMART OPS appliances Configuring the network for the display’s firmware update... - Page 4 Contents About Exiting the display’s settings Appendix C Managing the display using RS-232 Configuring the serial interface settings Communication structure Commands Appendix D Enrolling the display in SMART Remote Management Certification and compliance docs.smarttech.com/kb/171257...
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Page 5: Chapter 1 Welcome
MX or MX Pro series interactive display is the hub of your classroom or meeting room. About this guide This guide explains how to install and maintain a SMART Board MX or MX Pro series interactive display. It includes the following information: ... - Page 6 If you need to install or maintain the display, take this tour to familiarize yourself with its components: Component Description In this guide iQ is the SMART Board MX or MX Pro series SeePage 14 interactive display’s embedded Android operating SeePage 26 system.
- Page 7 OPS accessory slot You can install a SMART OPS appliance, such as a SeePage 11 SMART OPS PC module, in the OPS accessory slot. docs.smarttech.com/kb/171257...
- Page 8 In addition to this guide, SMART provides other documents for the display in the Support section of the SMART website (smarttech.com/support). Scan the QR code on page 2 to view links to SMART Board MX and MX Pro series interactive display documents and other support resources.
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Page 9: Chapter 2 Installing And Maintaining The Display
Is this the first time you’ve installed or maintained a SMART Board interactive display? If you haven’t installed or maintained a SMART Board interactive display before, refer to the SMART Board interactive display installation and maintenance hub for general instructions and best practices for installing and maintaining a display, including: ... -
Page 10: Installing The Display
Note For users in Australia and New Zealand: SMART does not provide stands for use in Australia and New Zealand, nor can we provide recommendations for stands from other vendors. Refer to the illustrated installation instructions included with the display for specific information about installing it. -
Page 11: Installing Smart Ops Appliances
Chapter 2 Installing and maintaining the display Installing SMART OPS appliances The display includes an OPS accessory slot in which your organization can install a SMART OPS module: SMART OPS PC SMART AM30, AM40, or AM50 You can insert an Intel Compute Card in the slot on the AM50 iQ appliance to access the card’s Windows 10 operating system from the display. -
Page 12: Configuring The Network For The Display's Firmware Update
Chapter 2 Installing and maintaining the display Make sure the OPS appliance is secured to the display with screws through the two anchor points. Inadequately secured appliances can damage the display. (An OPS appliance’s anchoring screws are typically captive, although some simply include separate anchoring screws.) ... -
Page 13: Connecting To A Network
Chapter 2 Installing and maintaining the display Connecting to a network Before connecting the display, your organization’s network administrators need to configure the network to allow users to update the display’s firmware automatically and to use all the iQ features. Seesupport.smarttech.com/docs/iq3networksetup The display requires an internet connection for downloading software and firmware updates, and a number of the iQ apps require a network... -
Page 14: Connecting Power And Turning On The Display For The First Time
Chapter 2 Installing and maintaining the display AM50 iQ appliance There are three ways to connect the AM50 appliance included with the SBID-MX365, SBID-MX375, and SBID-MX386 models to a network: Connect using Wi-Fi Connect an Ethernet cable from a network outlet directly to the AM50 appliance’s RJ45 jack ... - Page 15 Chapter 2 Installing and maintaining the display To connect the display to power Connect the supplied power cable from the AC power inlet on the back of the display to a power outlet. 65" models 75" models 86" models Note ...
- Page 16 Chapter 2 Installing and maintaining the display Notes Touch is not available immediately after waking or turning on the display. Wait a few seconds, and then the display will respond to touch. If a USB drive is connected to the display’s service port receptacle, do not remove the USB drive. The USB drive may contain an important firmware update.
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Page 17: Chapter 3 Connecting Computers And Other Devices
Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip hazard. Installing SMART software The display comes with SMART software that you can install on connected room computers and guest laptops. Other SMART software is optional. Included... -
Page 18: Connecting Room Computers And Guest Laptops
Chapter 3 Connecting computers and other devices Seesmarttech.com/downloads Connecting room computers and guest laptops You can connect cables for room computers and guest laptops. By installing cables in advance, you make use of connectors that might not be accessible after the display is wall-mounted. You can then run the cables across floors or behind walls as needed. -
Page 19: Viewing A Connected Computer's Input
If a connected computer reports “Too many USB hubs” or “cannot start (code 10),” see the knowledge base article, SMART Board interactive displays and USB tier structure use. Viewing a connected computer’s input 1. Connect the computer to the display. - Page 20 Chapter 3 Connecting computers and other devices Resolution Input aspect ratio Mode Refresh rate 1920 × 1080 16:9 FHD/1080p 59.94 Hz/60 Hz 50 Hz 29.97 Hz/30 Hz 25 Hz 23.98 Hz/24 Hz 1360 × 768 16:9 60.015 Hz 1366 × 768 16:9 60.015 Hz 1280 ×...
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Page 21: Connecting Other Devices
Chapter 3 Connecting computers and other devices Connecting other devices In addition to computers, you can connect a variety of other devices to the display: USB drives, peripherals, and other devices External displays External audio systems Room control systems Connecting USB drives, peripherals, and other devices The display includes the following USB receptacles. -
Page 22: Connecting An External Audio System
Chapter 3 Connecting computers and other devices Connecting an external audio system The display includes two speakers, which are designed to provide sound at the front of a room. You might want to connect an external audio system if you’re providing sound in a larger space. You can connect the display to an external audio system using the Stereo 3.5 ... -
Page 23: Connecting Room Control Systems
Chapter 3 Connecting computers and other devices In addition to the Stereo 3.5 mm Out connector, the display provides a Sony/Philips Digital Interface (S/PDIF) Out connector. S/PDIF is a digital audio transmission medium. You need an audio system that has an S/PDIF input to decode this connection to analog. -
Page 24: Connector Diagrams
HDMI 1.4 Out External monitor This connector is HDCP-encrypted (HDCP-compliant) HDMI. Note HDMI out is an optional feature. Contact your authorized SMART reseller (smarttech.com/where) for further ordering instructions. 2 USB 2.0 Type-A Supported USB drives, Connect a USB drive to update the peripherals, and other display’s firmware. -
Page 25: Front Connector Panel
Chapter 3 Connecting computers and other devices Connector Connects to Notes 5 HDMI 2.0 In HDMI 2 input SeePage 18 (video and audio) 6 RJ45 (×2) Network SeePage 13 7 USB 2.0 Type-B HDMI 1, HDMI 2, or VGA input SeePage ... -
Page 26: Chapter 4 Updating The Display
Chapter 4 Updating the display Updating iQ system software Applying an automatic system software update manually Updating system software manually Updating the display’s firmware Updating iQ system software When the display is connected to the internet, it updates its system software automatically. When a system software update is available, the display downloads the update in the background then waits for four hours of inactivity. -
Page 27: Updating The Display's Firmware
Chapter 4 Updating the display 3. Under Check for Updates Now , tap Apply Update Now. Updating system software manually You can download system software updates at smarttech.com/downloads and update your display using a USB drive. Updating the display’s firmware The display checks for firmware updates automatically, provided the display’s date and time are set correctly and the display is connected to the internet. -
Page 28: Chapter 5 Troubleshooting
Chapter 5 Troubleshooting Troubleshooting the display and related SMART products The Support section of the SMART website includes information about resolving a variety of common problems with the display and related SMART products. Seesupport.smarttech.com/docs/mxtroubleshooting Contacting your reseller for additional support If an issue you’re experiencing with the display persists or isn’t covered in the support section of the... -
Page 29: Appendix A Adjusting Iq Settings
System-level settings apply to all users. See the settings for more information. Some settings aren’t available while you’re signed in to your SMART Account. Sign out of your SMART Account on the display to see all settings. Network settings... - Page 30 Bluetooth devices. View available Shows available Bluetooth Turn on Bluetooth to view System Bluetooth devices devices. available Bluetooth devices. SMART Cloud Service Region Shows the service region. System Personalization Note If iQ is disabled, these settings are not available. Option...
- Page 31 SeeSyncing SMART User Whiteboard files are saved when you’re Notebook and Lumio files to My Files > Board Location signed in to your SMART the iQ experience Files Account. Files Storage Allow Google Enables or disables access to SeeOpening your Google...
- Page 32 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Whiteboard Delete after 1 Sets how long SMART System deletion policy week Whiteboards are saved. Delete after 1 Month Delete manually Screen Share Default Screen SMART Screen...
- Page 33 Sets the display’s time zone. System Language System Language [Languages] Sets the language for the To select a different language User settings menu. for the on-screen display menu for SMART Board MX series displays, see Appendix B Adjusting display settings on page 38. docs.smarttech.com/kb/171257...
- Page 34 Send diagnostic logs to SMART SMART. Improve the Sends usage statistics and User Experience error reports to SMART. Support ID [Support ID] Shows the support ID Enable this option only on the associated with the display. advice of SMART Support, and only in combination with the display’s Support ID.
- Page 35 Function Notes User or system setting Log Level EXT Advanced logging options to System be set under the direction of SMART Support Security Lock Down Lock down the display’s SeeLocking down the System Settings settings using a security Settings app certificate on a USB drive.
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Page 36: Smart Remote
Shows the Radix Viso version. System About Board Name Select a name for your System display. Help Shows the SMART support site for iQ. Send Feedback Send a feature request to SMART. Board Details Build Number Shows the iQ system software’s version number. - Page 37 Shows the display’s touch firmware controller firmware version. version Scaler version Shows the display’s scaler version. Legal Information End User Shows the SMART end user License license agreement. Agreement Open Source Shows the open source Licenses licenses. SMART Shows the SMART intellectual Intellectual property information.
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Page 38: Appendix B Adjusting Display Settings
Appendix B Adjusting display settings Network Screen lock Advanced Update Recovery About Exiting the display’s settings You can access the display’s settings using the Menu button on the front control panel. Network Option Values Function Notes Ethernet Ethernet Enable Enables or disables connecting to a Enabling Ethernet disables Wi-Fi. -
Page 39: Screen Lock
Appendix B Adjusting display settings Option Values Function Notes Network status Shows information about the display’s current network connection. Screen lock Option Values Function Notes Lock screen mode Lock screen mode Enable Turns lock screen on or off. The lock screen appears after the display wakes. - Page 40 Appendix B Adjusting display settings Option Values Function Notes Launcher [Apps] Select which apps appear in the launcher. Home screen [Apps] Select three apps to appear on the Tap the app you want to remove home screen. from the home screen. Then select the app you want to appear on the home screen instead.
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Page 41: Update
Appendix B Adjusting display settings Option Values Function Notes Use default touch settings Enabled Sets the number of touch points. Default is Enabled. Disabled Select Enabled to use 10 touch points. Select Disabled to use 20 touch points. Enabled When enabled, RS-232 can be used Default is Disabled. -
Page 42: About
Shows the network’s MAC address. Serial number Shows the display’s serial number. License Shows third-party component licenses. User agreement Shows the SMART EULA. Exiting the display’s settings Tap Exit. Press the Menu button on the front control panel. docs.smarttech.com/kb/171257... -
Page 43: Appendix C Managing The Display Using Rs-232
Appendix C Managing the display using RS-232 Configuring the serial interface settings Communication structure Commands You can connect a control system or terminal emulation program on your computer to the display's room control input and remotely select video inputs, change power and sleep states, and get information about the display’s current settings, such as current input source, contrast, and power state. -
Page 44: Communication Structure
Appendix C Managing the display using RS-232 4. Configure the serial interface settings using the following values, and then press ENTER. Baud rate 19200 Data length None Parity bit Stop bit When a command prompt (>) is received by your control system or terminal emulation program, the display can accept commands. - Page 45 Appendix C Managing the display using RS-232 When you first turn on the display, the RS-232 connector operates in a special diagnostics mode instead of control mode, and the display won’t respond to control commands. In addition, the connected control system or terminal emulation program might receive unexpected data characters.
- Page 46 Appendix C Managing the display using RS-232 When manually entering commands into a terminal emulation program, review each entry carefully before you press ENTER to send a carriage return (0x0d) to terminate the command. Don’t send another command until you receive the response and the next command prompt. To identify the current value of a setting ...
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Page 47: Commands
Appendix C Managing the display using RS-232 Commands Get command Set command Response get powerstate set powerstate[Value] powerstate=[Value] Where [Value] is one of the following: Where [Value] is one of the following: = on = ready ready Notes ... - Page 48 =off SMART Board MX firmware 1.8.7 or later. Note Note This command is only available in SMART Board MX firmware 1.8.7 or later. This command is only available in SMART Board MX firmware 1.8.7 or later. docs.smarttech.com/kb/171257...
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Page 49: Appendix D Enrolling The Display In Smart Remote Management
Appendix D Enrolling the display in SMART Remote Management Your SMART Board MX or MX Pro series interactive display has a built-in feature that enables you to enroll the display with your organization’s SMART Remote Management account. When you enroll the display, you can use SMART Remote Management to centrally control the display’s features and... -
Page 50: Certification And Compliance
5250–5350 MHz and 5470–5725 MHz shall Responsible Party – U.S. Contact Information comply with the e.i.r.p. limit; and SMART Technologies Inc. iii. the maximum antenna gain permitted for devices in 2401 4th Ave., 3rd Floor the band 5725–5825 MHz shall comply with the e.i.r.p. - Page 51 2. this device must accept any interference received, EU declaration of conformity including interference that may cause undesired operation. Hereby SMART Technologies ULC declares that the radio equipment type Interactive displays model IDX65-1, IDX75-1, Radiation exposure statement IDX86-1, and the OPS AM40, AM50, PCM8, PCM11 are in This equipment complies with ISED radiation exposure limits compliance with Directive 2014/53/EU.
- Page 52 The 5.2/5.3 GHz band is restricted to indoor use due to the Radio Law. Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold, and disposed of in a safe and environmentally friendly manner.
- Page 53 SMART Technologies smarttech.com/support smarttech.com/contactsupport docs.smarttech.com/kb/171257...
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