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Summary of Contents for SMART Board MX (V2) Series
- Page 1 SMART Board MX (V2) series interactive displays INSTALLATION AND MAINTENANCE SBID-MX265-V2 SBID-MX275-V2 SBID-MX286-V2 Was this document helpful? smarttech.com/docfeedback/171555...
- Page 2 © 2019 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.
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Page 3: Important Information
To reduce the risk of fire or electric shock, do not expose the display to rain or moisture. If the display requires replacement parts, make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original. - Page 4 IMPORTANT INFORMATION If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments with care when disposing of them. Do not move or mount the display by connecting rope or wire to its handles. The display is heavy, and failure of the rope, wire or handle could lead to injury.
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Page 5: Energy Star
IMPORTANT INFORMATION The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1 or IEC 62368-1. You must connect the USB cable that came with the display to a computer that has a USB compliant interface and that bears the USB logo. -
Page 6: Federal Communication Commission Interference Statement
Suppliers Declaration of Conformity 47 CFR § 2.1077 Compliance Information Unique Identifier: SBID-7075, ID7075-1, ID7075-2, ID7086-1, ID7086-2 Responsible Party – U.S. Contact Information SMART Technologies Inc. 2401 4th Ave., 3rd Floor Seattle, WA 98121 compliance@smarttech.com This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. -
Page 7: Innovation, Science And Economic Development Canada Statement
Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur. EU declaration of conformity Hereby SMART Technologies ULC declares that the radio equipment type Interactive displays model SBID-MX265-V2, SBID- MX275-V2, SBID-MX286-V2 are in compliance with Directive 2014/53/EU. - Page 8 IMPORTANT INFORMATION WARNING Operation of this equipment in a residential environment this equipment may could cause radio interference. The full text of the EU declaration of conformity is available at the following internet address: smarttech.com/compliance The frequency band and the maximum transmitted power in EU are listed below: Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm) 2402-2483.5...
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Page 9: Table Of Contents
Connecting power and turning on the display for the first time Chapter 3: Connecting computers and other devices Installing SMART software Connecting room computers and guest laptops Connecting a SMART OPS PC module Connecting other devices Connector diagrams Chapter 4: Maintaining the display... - Page 10 CONTENTS iQ apps aren’t working as expected SMART software on connected computers isn’t working as expected The SMART PCM8 OPS PC isn’t working as expected Contacting your reseller for additional support Appendix A: Adjusting iQ settings Network settings Personalization Application settings...
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Page 11: Chapter 1: Welcome
More information This chapter introduces the SMART Board® MX (V2) series interactive displays. About this guide This guide explains how to install and maintain a SMART Board MX (V2) interactive display. It includes the following information: How to install the display How to connect power and devices How to turn on the display for the first time and configure the iQ experience smarttech.com/kb/171555... -
Page 12: About The Display
(see More information on page 8). About the display The SMART Board MX (V2) interactive display with iQ is the hub of your classroom. The display includes an extensive set of features and components: Touch You can do everything on the display that you can do at your computer—open and close... -
Page 13: Iq Experience
CHAPTER 1 WELCOME Use your fist or palm to erase digital ink on the screen. With Object Awareness™, the display responds automatically to the tool or object you’re using, whether it’s a pen, finger, or palm. The display’s Simultaneous Tool Differentiation technologies allow two people to write independently and simultaneously. -
Page 14: Room Computers And Guest Laptops
For more information, see Chapter 3: Connecting computers and other devices on page 21. Accessory slot You can install an OPS-compatible device, such as a SMART OPC PC module, in the accessory slot. The PCM8 series of SMART OPS PC modules provides a complete Windows 10 Pro solution. -
Page 15: Identifying Your Specific Model
You can use the remote control to turn the display on and off, adjust display settings, and so on. The IR sensor for the remote control is located in the bottom-right corner of the display’s frame. For more information about the remote control, see the SMART Board MX (V2) series interactive displays user guide (smarttech.com/kb/171554). -
Page 16: Accessories
Windows® 10 Pro solution based on eighth generation Intel® Core™ processors and are designed specifically to work with a SMART display. Available in two standard configurations, all OPS PC modules in the PCM8 series are WHQL certified and fully licensed with Windows 10 Pro out of the box. -
Page 17: Sba-100 Projection Audio System
Stands If you want to move the display from place to place, you can install it on a SMART mobile stand. Alternatively, if you are installing the display on a wall that cannot support the display’s full weight, you can install the display on a SMART floor stand. -
Page 18: More Information
WELCOME More information In addition to this guide, SMART provides other documents for the display in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view links to SMART Board MX (V2) series interactive display documents and other support resources. -
Page 19: Chapter 2: Installing The Display
Connecting to a network Connecting power and turning on the display for the first time SMART recommends that only trained installers install the display. This chapter is for installers. Installers should read this information along with the installation instructions included with the display before they install the display. -
Page 20: Using Transportation Aides
CHAPTER 2 INSTALLING THE DISPLAY IMPORTANT Move the display at your own risk. SMART cannot accept liability for damages or injury that occur during the display’s transportation. When moving the display Follow local safety regulations and standards. Keep the display in its original packaging, including the pallet. -
Page 21: Installing The Display On A Wall
If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have the display repaired or replaced. -
Page 22: Choosing A Location
CHAPTER 2 INSTALLING THE DISPLAY Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting space. Selecting an appropriate location for the display is crucial for ensuring the best possible experience with the product. - Page 23 INSTALLING THE DISPLAY Factor Considerations Visibility The display’s screen is clearly visible to all users in the room. SMART recommends users sit within a 178° viewing area: NOTE The viewing area depends on the display’s resolution and a variety of other factors.
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Page 24: Choosing A Height
Be sure the wall you’re installing the display on can support the weight of the display and mounting equipment. If the wall can’t support the weight of the display and mounting equipment, consider using a SMART wall stand to transfer some of the weight from the wall to the floor (see smarttech.com/accessories). -
Page 25: Mounting The Display
Contact your authorized SMART reseller (smarttech.com/where) for information on SMART’s mounting options. If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can accommodate the display’s dimensions and support the display’s weight as well as the weight of any attached accessories. - Page 26 INSTALLING THE DISPLAY Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in landscape orientation. SMART doesn’t support mounting the display at other angles or in portrait orientation. Use the included wall mount. Optionally, use a VESA-approved mounting plate that is rated for the display’s weight and size.
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Page 27: Installing The Display On A Stand
CHAPTER 2 INSTALLING THE DISPLAY If you’re not using the included bolts to fasten the wall mount to the display, see the following table. SMART Board Minimum 14 mm + x mm MX265-V2 where x is the combined thickness of the wall... -
Page 28: Connecting To A Network
CHAPTER 2 INSTALLING THE DISPLAY Using SMART mobile stands SMART mobile stands are designed for SMART interactive displays. They are height-adjustable. Some models include integrated speakers, a locking cabinet to secure equipment, and casters that swivel and lock for easy movement. -
Page 29: Connecting Power And Turning On The Display For The First Time
CHAPTER 2 INSTALLING THE DISPLAY Connecting power and turning on the display for the first time The final step in installing and configuring the display is to connect power and turn it on. When you first turn on the display, a setup wizard appears. Follow the steps in the wizard to complete the setup of the display. - Page 30 Ask the network administrator to confirm that the network has been correctly configured for the iQ experience. For more information about network configuration, see Connecting a SMART display with the iQ experience to a network. 10. Select the apps you want to appear in the Apps Library, and then tap Next.
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Page 31: Chapter 3: Connecting Computers And Other Devices
Viewing a connected computer’s input Setting a connected computer’s resolution and refresh rate Connecting USB drives, peripherals, and other devices Troubleshooting connected computers Connecting a SMART OPS PC module Viewing the OPS PC module input Connecting external displays Connecting other devices... -
Page 32: Installing Smart Software
SMART Learning Suite folders, websites, and any other open window. You can purchase additional licenses or subscriptions to SMART software to install on other computers. The following software is also available but sold separately: Software... - Page 33 CHAPTER 3 CONNECTING COMPUTERS AND OTHER DEVICES Side and bottom connector panel Front connector panel NOTES Install SMART software on any computers you connect to the display (see Installing SMART software on the previous page). smarttech.com/kb/171555...
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Page 34: Viewing A Connected Computer's Input
CHAPTER 3 CONNECTING COMPUTERS AND OTHER DEVICES Viewing a connected computer’s input To view a connected computer’s input 1. Connect the computer to the display. 2. Press the Input button on the front control panel or the remote control. The display shows thumbnails of the devices that are connected to the display’s inputs: NOTE A thumbnail with Touch enabled indicates a USB cable is connected between the... -
Page 35: Connecting Usb Drives, Peripherals, And Other Devices
CHAPTER 3 CONNECTING COMPUTERS AND OTHER DEVICES Resolution Input source aspect ratio Mode Refresh rate 1280 × 720 16:9 HD / 720p 59.94 Hz / 60 Hz 50 Hz 29.97 Hz / 30 Hz 25 Hz 23.98 Hz / 24 Hz 720 ×... -
Page 36: Connecting A Smart Ops Pc Module
Do not install the OPS PC module or remove it from the accessory slot while the display is turned You can install the SMART software that is included with the display on the OPS PC. For more information on installing software, see Installing SMART software on page 22. -
Page 37: Connecting Other Devices
(such as keyboards), and other devices to these connectors and use the devices with the iQ experience, connected computers, and devices installed in the accessory slot (such as the SMART PCM8 series OPS PC). The following table shows which USB 3.0 Type-A receptacles you can use with each input source... -
Page 38: Connecting An External Display
(SuperSpeed) (Hi-Speed) NOTE If a SMART OPS PC module is installed in the accessory slot, you can connect USB drives, peripherals, and other devices to the USB 2.0 Type-A, USB 3.0 Type-B, and USB Type-C receptacles on the OPS PC module to access those devices from the OPC PC module input. -
Page 39: Connecting An External Audio System
CHAPTER 3 CONNECTING COMPUTERS AND OTHER DEVICES If a SMART OPS PC module is installed in the accessory slot, you can connect an external display to the HDMI 1.4 out connector on the OPS PC module rather than the one on the display. -
Page 40: Connector Diagrams
CHAPTER 3 CONNECTING COMPUTERS AND OTHER DEVICES display. Some installations may require you to integrate the display with a room control system. You can use the display’s RS-232 connector to connect a third-party external control system to the display (see Appendix B: Managing the display using RS-232 on page 59). NOTE Displays are not compatible with centralized remote control systems, such as a universal remote control. -
Page 41: Front Connector Panel
CHAPTER 3 CONNECTING COMPUTERS AND OTHER DEVICES Connector Connects to Notes USB 3.0 Type-B HDMI 1 input (touch) See page 22 and USB cables connectors. HDMI 2.0 in HDMI 1 input See page 22 and HDMI cables (video and audio) connectors. USB 3.0 Type-B HDMI 2 input (touch) See page 22 and USB cables... -
Page 42: Smart Pcm8 Series Ops Pc (Optional)
HDMI 3 input connector Connect a computer or other input source to the display (see page 22). SMART PCM8 series OPS PC (optional) The following diagram and table present the connectors on the optional SMART OPS PC module: Connector Connects to Notes... - Page 43 CHAPTER 3 CONNECTING COMPUTERS AND OTHER DEVICES Connector Connects to Notes USB 3.0 Type-A (×2) Supported USB drives, See Connecting USB drives, peripherals, and other peripherals, and other devices devices on page 27 and USB cables and connectors. RJ45 [N/A] The OPS PC module uses the display’s network connection (if available), so you typically don’t need to connect the OPS PC...
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Page 45: Chapter 4: Maintaining The Display
In most situations, you can put the display to sleep when not using it following the instructions in the SMART Board MX (V2) series interactive displays user guide (smarttech.com/kb/171554). In some situations, such as when you transport the display or clean its screen, you need to turn off the display for a period of time. -
Page 46: Cleaning And Maintaining Hardware
CHAPTER 4 MAINTAINING THE DISPLAY 3. Flick the switch beside the AC power inlet to the OFF (O) position. NOTE Wait at least 30 seconds before turning the display back on. To turn the display back on NOTE Touch is not available right after waking up the display or turning it on. Wait a few seconds and then the display will respond to touch. -
Page 47: Cleaning The Screen
CHAPTER 4 MAINTAINING THE DISPLAY Cleaning the screen Follow these instructions to clean the screen without damaging its anti-glare coating or other product components. CAUTION Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth. -
Page 48: Maintaining Ventilation
If condensation appears under the screen after you turn on the display, select an active video source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART Support if the display is still under warranty. -
Page 49: Removing And Transporting The Display
CHAPTER 4 MAINTAINING THE DISPLAY NOTE For pen part numbers, refer to the service parts diagrams. Removing and transporting the display If the display is wall mounted, you might need to remove it from its current location and transport it to another location on occasion. -
Page 50: Updating System Software
CHAPTER 4 MAINTAINING THE DISPLAY 6. Lift the display from its mounting location and insert it into its original shipping box. WARNING Do not place the display on a sloping or unstable cart, stand or table. The display could fall, resulting in injury and severe product damage. -
Page 51: Updating System Software Manually
CHAPTER 4 MAINTAINING THE DISPLAY To apply an automatic iQ system software update manually 1. From the Home screen, tap Settings 2. Scroll to Auto Update. 3. Under Check for Updates Now, tap Apply Update Now. Updating system software manually You can download system software updates at smarttech.com/downloads and update your display... -
Page 53: Chapter 5: Troubleshooting
This section explains how to resolve a variety of common issues with the display and SMART PCM8 OPS PC (if installed). If your specific symptoms aren’t covered below or the solutions to the symptoms don’t work, refer to the SMART knowledge base for additional troubleshooting information community.smarttech.com/s/topic/0TO0P000000Xt5yWAC/mx-series... -
Page 54: The Screen Is Blank Or There's A Problem With The Image On The Screen
There are bright spots on the Take a photograph of the screen and send it to SMART support. If SMART screen. support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement. -
Page 55: There's No Sound Or There's A Problem With The Sound
CHAPTER 5 TROUBLESHOOTING Symptom Troubleshooting steps The image is cut off or shifted to the Adjust any connected computers’ video settings, particularly zoom, crop, and left or right. underscan. See the computer’s operating system documentation. If any connected computers’ desktops are entirely black, change them to dark gray or a different color. -
Page 56: Touch Isn't Working As Expected
On Mac computers, open System Information and make sure there are no error messages in the display’s row. For Mac computers with macOS Mojave, see How to resolve issues with installing and using SMART Learning Suite software on macOS Mojave. The display responds to touch Restart the display. -
Page 57: The Pens And Erasers Aren't Working As Expected
Reinstall or update SMART Product Drivers and SMART Ink on any connected computers. Make sure SMART Product Drivers is 12.14 or later. The display responds to touch but Reinstall or update SMART Product Drivers and SMART Ink on any connected not to writing with a pen. -
Page 58: The Smart Pcm8 Ops Pc Isn't Working As Expected
Press and hold the power button on the OPS PC module. b. Wait two minutes. c. Press the power button to turn on the OPS PC module. If restarting the OPS PC module doesn’t resolve the issue, contact SMART support. There is an issue with Bluetooth. - Page 59 (pictured). TIPS Scan the QR code on the label to view the SMART Board MX (V2) series interactive display support pages on the SMART website. You can also find the serial number in the iQ settings (see Appendix A: Adjusting iQ settings on page 51).
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Page 61: Appendix A: Adjusting Iq Settings
System network the display is connected to. [N/A] Shows IP address for the network [N/A] System Wi-Fi IP address the display is connected to. SMART iQ Ethernet Static IP [N/A] Shows information about the [N/A] System network the display is connected to. smarttech.com/kb/171555... -
Page 62: Personalization
Bluetooth [N/A] Shows information about the [N/A] System display’s Bluetooth SMART Cloud SMART Cloud Status [Status] Shows the status of SMART Cloud [N/A] System Service Region [N/A] Shows the service region [N/A] System Personalization NOTE If iQ is disabled, Personalization settings are not available. - Page 63 Indefinitely Mobile App Saving Whiteboards Enables or disables the Capture If this option is off, the User function in the SMART kapp app QR code is not visible. The SMART kapp app is unable to connect to the display and your mobile device is...
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Page 64: System Settings
Miracast Enables or disables the Miracast Miracast is enabled System protocol. by default. Performance Logging SMART Support may ask users Performance System to enable Performance Logging Logging is disabled to help diagnose issues. by default. Miracast Connection When enabled, the display SMART recommends... - Page 65 APPENDIX A ADJUSTING IQ SETTINGS Option Values Function Notes User or system setting 0–100 Sets the overall brightness of the System Brightness image NOTE If Auto Brightness is enabled and brightness slider is moved quickly left or right, the image on the screen flickers.
- Page 66 Copy diagnostic logs to a USB drive [N/A] [N/A] Save Log File Improve the Sends usage statistics and error [N/A] User reports to SMART Experience Support ID [Support ID] Shows the support ID associated [N/A] [N/A] with the display Security...
- Page 67 About Board Name [N/A] Select a name for your display [N/A] System Help [N/A] Shows the SMART support site [N/A] [N/A] Send Feedback [N/A] Send feature request to SMART [N/A] [N/A] Board Details [N/A]...
- Page 68 [N/A] Shows the display’s scaler version [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] Legal Information End User License [N/A] Shows the SMART end user license [N/A] [N/A] agreement Agreement Open Source Licenses [N/A] Shows the open source licenses [N/A] [N/A] SMART Intellectual...
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Page 69: Appendix B: Managing The Display Using Rs-232
Appendix B Managing the display using RS-232 Configuring the computer’s serial interface settings Power states Commands and responses Power state commands Input commands Brightness commands Freeze commands Screen shade commands Volume commands Mute commands Firmware version commands Serial number commands Part number commands Resolving issues with managing the display using RS-232 You can connect an RS-232 cable from a computer’s serial output to the display’s RS-232 in... -
Page 70: Configuring The Computer's Serial Interface Settings
SMART also offers SMART Remote Management cloud-based device-management software, which you can use to manage SMART Board interactive displays with iQ and devices running Windows, Chrome™ OS, Android™, and iOS operating systems. For more information, see SMART Remote Management. -
Page 71: Power States
APPENDIX B MANAGING THE DISPLAY USING RS-232 Power states The display has six power states: Power state Description The display is in normal operating mode. READY The screen is off, but the display is ready to turn on when the following occurs: A user presses the Power button on the convenience panel or the... - Page 72 APPENDIX B MANAGING THE DISPLAY USING RS-232 If you type a command that the room control system doesn’t recognize, you will receive an invalid command response. In the example below, the user used =-50 instead of -50. INCORRECT >set volume=-50 invalid cmd: setvolume=-50 >...
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Page 73: Power State Commands
APPENDIX B MANAGING THE DISPLAY USING RS-232 To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number. This example increases the volume by 5: >set volume+5 volume=70 >... -
Page 74: Input Commands
APPENDIX B MANAGING THE DISPLAY USING RS-232 Input commands Get command Set command Response get input set input[Value] input=[Value] Where [Value] is one of the following: Where [Value] is one of the following: =hdmi1 hdmi1 =hdmi2 hdmi2 =hdmi3 hdmi3 =vga1 vga1 =ops1 ops1... -
Page 75: Volume Commands
APPENDIX B MANAGING THE DISPLAY USING RS-232 Volume commands Get command Set command Response get volume set volume[Value] volume=[Value] Where [Value] is one of the following: Where [Value] is a number between 0 and 100 +[Value] -[Value] =[0–100] Mute commands Get command Set command Response... -
Page 76: Part Number Commands
APPENDIX B MANAGING THE DISPLAY USING RS-232 Part number commands Get command Response get partnum partnum=[Value] Where [Value] is the part number, including the revision. Resolving issues with managing the display using RS-232 The following table presents common issues with managing the display using RS-232 and explains how to resolve them: Symptom Troubleshooting steps... -
Page 77: Appendix C: Hardware Environmental Compliance
Appendix C Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health. - Page 80 SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171555...
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