SMART Board MX Series User Manual
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SMART Board MX Series User Manual

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SMART  Board MX (V4) series
SMART  Board MX (V3) series
SMART  Board MX (V2-C) series
SMART  Board MX (V2) series
IDX55-4
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IDX65-4
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IDX75-4
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IDX86-4
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SMART  Board
MX
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MX Pro
series interactive displays
User guide
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SMART  Board MX series
(See page  13 for specific models.)
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IDX55-3
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IDX65-3
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IDX75-3
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IDX86-3
®
SMART Board MX Pro (V4) series
SMART Board MX Pro (V3) series
SMART Board MX Pro (V2-C) series
SMART Board MX Pro (V2) series
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IDX55-2
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IDX65-2
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IDX75-2
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IDX86-2
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IDX65-1
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IDX75-1
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IDX86-1

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Summary of Contents for SMART Board MX Series

  • Page 1 MX Pro series interactive displays User guide SMART  Board MX (V4) series SMART Board MX Pro (V4) series SMART  Board MX (V3) series SMART Board MX Pro (V3) series SMART  Board MX (V2-C) series SMART Board MX Pro (V2-C) series SMART ...
  • Page 2 © 2019–2023  SMART  Technologies  ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART  Technologies  ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.

  • Page 3: Important Information

    Important information Note  Refer to the SMART  Board MX and MX Pro series interactive displays installation and maintenance guide (smarttech.com/kb/171555) for important information about installing and maintaining the display. Warning    Do not open or disassemble the display. You risk electrical shock from the high voltage inside the casing.

  • Page 4: Table Of Contents

    Using touch Writing, drawing, and erasing Adjusting the volume Freezing or hiding the screen Using the SMART ID card with the display Using the microphone array Chapter 3 Using the iQ apps Using the Home screen Using the Apps Library...
  • Page 5 The pens and erasers aren’t working as expected NFC sign in isn’t working as expected iQ apps aren’t working as expected SMART software on connected computers isn’t working as expected The SMART OPS PC module isn’t working as expected The Intel Compute Card isn’t working as expected...

  • Page 6: Chapter 1 Welcome

    About this guide This guide explains how to use a SMART  Board MX or MX Pro series interactive display. This guide is intended for individuals who use displays in their organizations. Other documentation and resources are available for those who install and maintain displays (see More information on page  15).

  • Page 7: About The Display's Features And Components

    Chapter 1 Welcome Note  This guide covers the following series: SMART Board MX (V4) series SMART  Board MX Pro (V4) series SMART Board MX (V3) series SMART  Board MX Pro (V3) series SMART  Board MX (V2-C) series SMART Board MX Pro (V2-C)  series SMART Board MX (V2) series SMART Board MX Pro (V2) ...

  • Page 8: Touch

    Chapter 1 Welcome Touch You can do everything on the display that you can do at your computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the display’s surface. You can use an array of gestures within applications, including panning, scaling, rotating, and zooming in and out.

  • Page 9: Display

    NFC  sign in SMART Board MX (V4) and MX Pro (V4) series models allow you to sign in to your SMART Account using near field communication (NFC): just hold your SMART ID card to the card reader area on the display’s frame and enter a PIN.

  • Page 10: Microphone Array

    Chapter 1 Welcome Microphone array You can use SMART Board MX (V4) and MX  Pro (V4)  models’ built-in microphone array with a conferencing app. The microphone array provides improved sound detection. You can also use the display’s built-in microphone array in place of a connected computer’s microphone.

  • Page 11: Accessory Slot

    10 installation at your fingertips, without the need for an external PC or cables. For other models, you can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot. SMART  OPS PC modules provide a complete Windows Pro installation.

  • Page 12: Front Control Panel

    Chapter 1 Welcome Front control panel The front control panel contains buttons for turning the display on and off, controlling the volume, freezing and unfreezing the screen, and showing and hiding a screen shade. For more information about the front control panel, see Using the front control panel on page  17. Front connector panel The front connector panel includes connectors for USB peripherals and a computer or other input.

  • Page 13: Identifying Your Specific Model

    SBID-MX086-V3-PW Tip  For SMART  Board MX (V2), MX Pro (V2), or later series models, you can use the label on the display’s left side to identify its series. For more information, see Contacting your reseller for additional support on page  58.

  • Page 14: Accessories

    Stands If you want to move the display from place to place, you can install it on a SMART mobile stand. If you are installing the display on a wall that cannot support the display’s full weight, you can install the display on a SMART floor stand.

  • Page 15: More Information

    For more information about extending USB connections, see USB cable extenders. More information In addition to this guide, SMART provides other documents for the display in the Support section of the SMART website (smarttech.com/support). Scan the QR code on page  2 to view links to SMART  Board MX and MX Pro series interactive display documents and other support resources.

  • Page 16: Chapter 2 Using Basic Features

    Using the SMART ID card with the display Setting up a SMART ID card Signing in to your SMART Account using your SMART ID  card Locking and unlocking your display using your SMART ID  card Managing your SMART ID card Using the microphone array This chapter explains how to wake the display when it’s asleep, how to view connected computers’...

  • Page 17: Using The Home Button

    Chapter 2 Using basic features For information about turning the display off, see SMART  Board MX and MX Pro series interactive displays installation and maintenance guide (smarttech.com/kb/171555). Using the Home button You can use the Home screen to open and use iQ apps, view the input of connected computers, and more.
  • Page 18 Press to return to the iQ Home screen (see Using the Home button on the previous page). Note    For SMART  Board MX (V4) and MX Pro (V4) series models, the Home button is below the screen.   For SMART Board MX series models, the Home button is on the bottom of the screen.

  • Page 19: Using The Remote Control

    Chapter 2 Using basic features Using the remote control The display comes with an infrared remote control. Use the infrared remote control to turn the display on or off, switch inputs, control the volume, access the display’s iQ apps, and more. You can also use the remote control to open the on-screen menus and change the display’s settings.
  • Page 20 Chapter 2 Using basic features Name Procedure   Press to enter or exit Standby mode (see Waking up the display Power and putting it back to sleep on page  16). Note  Touch is not available immediately after waking or turning on the display.
  • Page 21 Chapter 2 Using basic features The image and table below list the remote control’s functions. Name Procedure   Press to enter or exit Standby mode (see Waking up the display Power and putting it back to sleep on page  16).  ...

  • Page 22: Using Touch

    Chapter 2 Using basic features Using touch You can do everything on the SMART product that you can do at your computer—open and close applications, meet with others, create or edit documents, visit websites, play and manipulate videos, and so on—by touching the SMART  product’s surface.

  • Page 23: Writing, Drawing, And Erasing

    Chapter 2 Using basic features Rotate Flick Erase with palm Erase with fist Writing, drawing, and erasing The display includes two pens, which you can use to write or draw in digital ink. You can erase digital ink using gestures or the eraser tool in the apps. Writing and drawing in digital ink  ...

  • Page 24: Adjusting The Volume

    Using presentation tools Changing a pen’s default color, thickness, and other properties You can change a pen’s color, thickness, and other properties temporarily using the SMART  Ink dynamic (floating) toolbar when you’re viewing a connected computer’s input. To change the pen’s default color, thickness, and other properties, see Changing pen, eraser, and button settings.

  • Page 25: Freezing Or Hiding The Screen

    Chapter 2 Using basic features To turn the volume up or down   Press the Volume Up button or Volume Down button on the front control panel or the remote control. Notes    Press and hold the Volume Down button to rapidly decrease the volume.

  • Page 26: Using The Smart Id Card With The Display

    SMART Account by holding a SMART ID card to the card reader area on the display’s frame (pictured below) and then typing your PIN. After you set up your SMART ID card, you can use it to sign in to any NFC-enabled SMART  Board interactive display with iQ.

  • Page 27: Setting Up A Smart Id Card

      7. When prompted, hold your SMART ID card to the card reader area on the frame again for 1–6 seconds. Your SMART ID card is now set up and you can use it to sign in to your SMART Account on any NFC- enabled SMART  Board interactive display that’s connected to a network.

  • Page 28: Signing In To Your Smart Account Using Your Smart Id  Card

    You can also temporarily lock your display with a PIN to prevent unauthorized access. See Setting up a lock screen PIN. If you attempt to use a SMART ID card other than the one used to lock the screen, you’ll need to enter a Lock Screen PIN to unlock the screen.

  • Page 29: Managing Your Smart Id Card

      Hold your SMART ID card to the card reader area on the frame for 1 to 2 seconds. Note  If you attempt to unlock the screen using a SMART ID card that is different to the one used to lock the screen, you’ll be prompted to enter the lock screen PIN. For information about using the lock screen PIN, see Setting up a Lock Screen PIN.

  • Page 30: Using The Microphone Array

    To remove a SMART ID card from your SMART Account Note  If you remove a SMART ID card from your SMART Account, you’ll no longer be able to use that card to sign in to your account.   1. Sign in to your SMART Account on your display (see Signing in to your SMART Account using your SMART ID ...
  • Page 31   1. Connect the computer to the display and select it as the display’s input (see Viewing a connected computer’s input on page  44).   2. Start the conferencing app on the computer.   3. Open the conferencing app’s sound controls and select SMART IFP Mic from the list of sound input devices. Tip ...

  • Page 32: Chapter 3 Using The Iq Apps

    To learn how to use the other features of Home screen, see Understanding the Home Screen. Using the Apps Library The Apps Library contains the Browser and SMART  Whiteboard. You can also add apps from the web and SMART’s app store or install third-party apps.

  • Page 33: Using The Files Library

    To learn how to use the other features of Files Library, see Understanding the Files Library. Using SMART Whiteboard Use the SMART Whiteboard in iQ to create whiteboards and open, view, and interact with SMART Notebook lesson files. To learn more about the SMART Whiteboard, see About the SMART Whiteboard tools.

  • Page 34: Using Screen Captures

    Installing third-party apps ™ You can install third-party apps from the Google Play store using SMART  Remote Management. To learn more about installing third-party apps, see Deploying third-party apps on your display. Cleaning up the display After you’ve finished using the display, open the launcher and tap Clean Up to clean up the display for the next user.

  • Page 35: Chapter 4 Connecting Computers And Other Devices

    Viewing a connected computer’s input Setting a connected computer’s resolution and refresh rate Troubleshooting connected computers Connecting a SMART OPS PC module Connecting USB drives, peripherals, and other  devices Warning  Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip hazard.
  • Page 36 Tip  You can purchase additional licenses or subscriptions to SMART software to install on other computers. The following software is also available but sold separately: Software Description...
  • Page 37   SMART Remote Management SMART  Product Drivers and Ink are installed and used on computers connected to the display to enable touch and digital ink features. This supporting software is included with SMART’s software products, such as SMART  Notebook, SMART  Meeting Pro,  and SMART  TeamWorks, and is also available for free download.

  • Page 38: Connecting Room Computers And Guest Laptops

    Chapter 4 Connecting computers and other devices Connecting room computers and guest laptops You can connect room computers and guest laptops to the display and view and interact with their inputs. Side and bottom connector panels Front connector panel smarttech.com/kb/171554...
  • Page 39 Chapter 4 Connecting computers and other devices Side and bottom connector panels Front connector panel smarttech.com/kb/171554...
  • Page 40 Chapter 4 Connecting computers and other devices Side and bottom connector panels Front connector panel smarttech.com/kb/171554...
  • Page 41 Chapter 4 Connecting computers and other devices Side and bottom connector panels Front connector panel smarttech.com/kb/171554...
  • Page 42 Chapter 4 Connecting computers and other devices Side and bottom connector panels Front connector panel smarttech.com/kb/171554...
  • Page 43 Chapter 4 Connecting computers and other devices Side and bottom connector panels Front connector panel   Notes    Install SMART software on any computers you connect to the display (see Installing and using SMART software on page  35). smarttech.com/kb/171554...
  • Page 44   If a connected computer reports “Too many USB hubs” or “cannot start (code 10),” see the knowledge base article, SMART Board interactive displays and USB tier structure use. Viewing a connected computer’s input   1. Connect the computer to the display.
  • Page 45 Chapter 4 Connecting computers and other devices   A thumbnail with Touch enabled indicates a USB cable is connected between the display and device and touch is available.     3. Tap the computer’s thumbnail.   1. Connect the computer to the display.  ...

  • Page 46: Connecting A Smart Ops Pc Module

    For troubleshooting information for connected computers, see Chapter 5 Troubleshooting on page  50. Connecting a SMART OPS PC module If your organization has purchased a SMART OPS PC module, you or your organization’s installers can install the OPS PC module in the display’s accessory slot following the OPS PC module’s installation instructions...

  • Page 47: Connecting Usb Drives, Peripherals, And Other  Devices

    Chapter 4 Connecting computers and other devices For more information about SMART OPS PC modules, see the SMART OPS PC modules user guide (smarttech.com/kb/171747). Connecting USB drives, peripherals, and other  devices The display includes the following USB receptacles. You can connect USB drives, peripherals (such as keyboards), and other devices to these receptacles and use the devices with iQ, connected computers, and devices installed in the accessory slot (such as the SMART OPS PC module).
  • Page 48 Chapter 4 Connecting computers and other devices   This table shows the supported USB speeds for each input: Input USB 2.0 Type-A USB 3.0 Type-A USB Type-C Hi-Speed SuperSpeed SuperSpeed USB-C 1 Hi-Speed Hi-Speed Hi-Speed USB-C 2 Hi-Speed Hi-Speed Hi-Speed smarttech.com/kb/171554...
  • Page 49 Chapter 4 Connecting computers and other devices Input USB 2.0 Type-A USB 3.0 Type-A USB Type-C HDMI 1 Hi-Speed SuperSpeed SuperSpeed HDMI 2 Hi-Speed SuperSpeed SuperSpeed HDMI 3 Hi-Speed SuperSpeed SuperSpeed Hi-Speed SuperSpeed SuperSpeed Accessory slot Hi-Speed SuperSpeed SuperSpeed smarttech.com/kb/171554...

  • Page 50: Chapter 5 Troubleshooting

    Contacting your reseller for additional support This chapter explains how to resolve a variety of common issues with the display. If your specific symptoms aren’t covered below or the solutions to the symptoms don’t work, refer to the SMART knowledge base for additional troubleshooting information:  ...

  • Page 51: The Screen Is Blank Or There's A Problem With The Image On The Screen

    Chapter 5 Troubleshooting The screen is blank or there’s a problem with the image on the screen Symptom Troubleshooting steps The screen is blank.   Press the Home button on the display or the remote control to open the Home screen.
  • Page 52 Chapter 5 Troubleshooting Symptom Troubleshooting steps The image on the screen is distorted.   There are lines, snow, or other visual Press the Home button on the display or the remote control. noise on the screen. If the Home screen appears correctly, the issue is with the video input.  ...
  • Page 53 If the Home screen appears correctly, the issue is with the video input.   Take a photograph of the screen and send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement.

  • Page 54: There's No Sound Or There's A Problem With The Sound

      If you’re using the display’s S/PDIF out connector to connect a sound bar or receiver for external speakers, see the SMART  Board MX and MX Pro series interactive displays installation and maintenance guide (smarttech.com/kb/171555).  ...

  • Page 55: Touch Isn't Working As Expected

      Make sure the minimum required version of SMART Product Drivers (or later) is installed and running on connected computers (see page  58).   Make sure the USB cable between the display and the computer doesn’t exceed the supported maximum cable length.

  • Page 56: Nfc Sign In Isn't Working As Expected

      When you write on the screen, the ink Make sure you are using a SMART Board MX or MX Pro series interactive display appears in the wrong place. pen. See SMART product pen comparison (smarttech.com/kb/171230).

  • Page 57: Iq Apps Aren't Working As Expected

    The SMART OPS PC module isn’t working as expected Symptom Troubleshooting steps   See the SMART OPS PC modules user guide (smarttech.com/kb/171747). The SMART OPS PC module isn’t working as expected. The Intel Compute Card isn’t working as expected Symptom Troubleshooting steps  ...

  • Page 58: Minimum Required Smart Product Drivers Versions

    The serial number is on a label located on the left side of the display (pictured). Tip  Scan the QR code on the label to view the SMART  Board MX or MX Pro series interactive display support pages on the SMART website. smarttech.com/kb/171554...
  • Page 59 Intel Compute Card. You can also find the serial number in the settings. Refer to the SMART  Board MX and MX Pro series interactive displays installation and maintenance guide (smarttech.com/kb/171555) for more information.

  • Page 60: Certification And Compliance

      iii. the maximum antenna gain permitted for devices in Responsible Party – U.S. Contact Information the band 5725-5825 MHz shall comply with the e.i.r.p. SMART Technologies Inc. limits specified for point-to-point and non point-to- 2401 4th Ave., 3rd Floor point operation as appropriate.
  • Page 61 émetteur. EU declaration of conformity Hereby SMART Technologies ULC declares that the radio equipment type Interactive displays model IDX55-2, IDX55-3, IDX55-4, IDX65-1, IDX65-2, IDX65-3, IDX65-4, IDX75-1, IDX75-2, IDX75-3, IDX75-4, IDX86-1, IDX86-2, IDX86-3, IDX86-4, and the OPS AM40, AM50, PCM8, PCM11 are in compliance with Directive 2014/53/EU.
  • Page 62 SMART  Technologies smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171554...

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