SMART Board MX Series Installation And Maintenance Manual
Hide thumbs
Also See for Board MX Series:
- Installation and maintenance manual (115 pages) ,
- Instruction for installation and maintenance (90 pages) ,
- User manual (62 pages)
Table of Contents
Advertisement
Quick Links
Advertisement
Chapters
Table of Contents
Subscribe to Our Youtube Channel
Related Manuals for SMART Board MX Series
Summary of Contents for SMART Board MX Series
- Page 1 SMART Board MX (V2) and MX (V2) Pro series interactive displays INSTALLATION AND MAINTENANCE SBID-MX255-V2 SBID-MX265-V2 SBID-MX275-V2 SBID-MX286-V2 SBID-MX255-V2-PW SBID MX265-V2-PW SBID-MX275-V2-PW SBID-MX286-V2-PW Was this document helpful? smarttech.com/docfeedback/171555...
- Page 2 © 2021 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.
-
Page 3: Important Information
Otherwise, you may scramble the desktop icons or Ensure that any cables that cross the floor to the SMART inadvertently activate applications when you wipe the product are properly bundled and marked to avoid a trip screen. - Page 4 IEC 62368-1. interference statement You must connect the USB cable that came with the SMART product to a computer that has a USB compliant Suppliers Declaration of Conformity interface and that bears the USB logo. In addition, the 47 CFR § 2.1077 Compliance Information...
- Page 5 2. this device must accept any interference received, including EU declaration of conformity interference that may cause undesired operation. Hereby SMART Technologies ULC declares that the radio Radiation exposure statement equipment type Interactive displays model SBID-MX255-V2, This equipment complies with ISED radiation exposure limits set SBID-MX265-V2, SBID-MX275-V2, SBID-MX286-V2 are in forth for an uncontrolled environment.
- Page 6 Important information AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR—5150MHz- 5350MHZ is for indoor use only CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.
-
Page 7: Table Of Contents
Installing the SMART product on a wall Installing the SMART product on a stand Connecting to a network Connecting power and turning on the SMART product for the first time Chapter 3: Connecting computers and other devices Installing SMART software... - Page 8 Serial number commands Part number commands Asynchronous messages Resolving issues with managing the SMART product using RS-232 Appendix C: Enrolling the display in SMART Remote Management Appendix D: Hardware environmental compliance Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives)
-
Page 9: Chapter 1: Welcome
This chapter introduces the SMART Board® MX (V2) and MX (V2) Pro series interactive displays. About this guide This guide explains how to install and maintain a SMART Board MX (V2) or MX (V2) Pro interactive display. It includes the following information:... -
Page 10: About The Display
(see More information on page 15). About the display The SMART Board MX (V2) or MX (V2) Pro interactive display with iQ is the hub of your classroom. The display includes an extensive set of features and components: Touch You can do everything on the display that you can do at your computer—open and close applications,... -
Page 11: Iq Experience
Chapter 1 Welcome With Object Awareness™, the display responds automatically to the tool or object you’re using, whether it’s a pen, finger, or palm. The display’s Simultaneous Tool Differentiation technologies allow two people to write independently and simultaneously. iQ experience The display’s iQ experience provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing, and a web browser. -
Page 12: Room Computers And Guest Laptops
The front control panel contains buttons for turning the display on and off, controlling the volume, freezing and unfreezing the screen, and showing and hiding a screen shade. For more information about the front control panel, see the SMART Board MX (V2) and MX (V2) Pro series interactive displays user guide (smarttech.com/kb/171554). -
Page 13: Identifying Your Specific Model
You can use the remote control to turn the display on and off, adjust display settings, and so on. The IR sensor for the remote control is located in the bottom-right corner of the display’s frame. For more information about the remote control, see the SMART Board MX (V2) and MX (V2) Pro series interactive displays user guide (smarttech.com/kb/171554). -
Page 14: Accessories
Install familiar Windows applications, such as SMART Notebook®, SMART TeamWorks™, and SMART Meeting Pro® software, and access the internet directly through your SMART product’s network connection. Upgrades and service for the OPS PC module are easy to perform without removing the SMART product from its mounting. -
Page 15: More Information
Stands If you want to move the SMART product from place to place, you can install it on a SMART mobile stand. If you are installing the SMART product on a wall that cannot support the SMART product’s full weight, you can install the SMART product on a SMART floor stand. -
Page 16: Chapter 2: Installing The Display
Improper installation of the display can result in injury and product damage. Moving the SMART product to the installation site After your organization receives the SMART product, you need to move it to the place where you plan to install it. -
Page 17: Using Transportation Aides
You might also need to rotate the SMART product so that its top frame faces to the side. You can do this during transportation, but when you install the SMART product, it must be in landscape orientation (with the top frame facing up). -
Page 18: Installing The Smart Product On A Wall
SMART authorized repair center. If the SMART product’s glass shatters, carefully clean up the area and have the SMART product repaired or replaced. WARNING For safety and to prevent further damage, do not continue to install or use the SMART product if its glass is cracked, chipped or shattered. Saving the original packaging Save the original packaging and repack the SMART product with as much of it as possible if you ever need to move the SMART product after installation. -
Page 19: Choosing A Location
Installing the display Choosing a location A SMART product is typically installed at the room’s focal point, such as at the front of a classroom or meeting space. Selecting an appropriate location for the SMART product is crucial for ensuring the best possible experience with the product. - Page 20 SMART recommends at least 2" (5 cm) of space on all sides of the SMART product for proper airflow. If you plan to install the SMART product in a recessed area, there is at least 4" (10 cm) of space between the SMART product and the recessed walls to enable ventilation and cooling.
-
Page 21: Choosing A Height
Assessing the wall Be sure the wall you’re installing the SMART product on can support the weight of the SMART product and mounting equipment. If it can’t, consider using a SMART wall stand to transfer some of the weight from the wall to the floor (see smarttech.com/accessories). -
Page 22: Mounting The Smart Product
Contact your authorized SMART reseller (smarttech.com/where) for information on SMART’s mounting options. If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can accommodate the SMART product’s dimensions and support the SMART product’s weight as well as the weight of any attached accessories. - Page 23 Chapter 2 Installing the display Use the included wall mount. Optionally, use a VESA-approved mounting plate that is rated for the display’s weight and size. smarttech.com/kb/171555...
- Page 24 Chapter 2 Installing the display If you’re not using the included bolts to fasten the wall mount to the display, see the following table. SMART Board Minimum 14 mm + x mm MX255-V2 M8 length where x is the combined thickness of the wall mount...
-
Page 25: Installing The Smart Product On A Stand
Do not over-tighten the bolts. Installing the SMART product on a stand If you want to move the SMART product from place to place or if it’s not possible to install the SMART product on a wall, you can install it on a stand. -
Page 26: Connecting Power And Turning On The Smart Product For The First Time
The final step in installing and configuring the SMART product is to connect power and turn it on. When you first turn on the SMART product, a setup wizard appears. Follow the steps in the wizard to complete the setup. - Page 27 Touch is not available right after waking up the display or turning it on. Wait a few seconds and then the display will respond to touch. If a USB drive is connected to the SMART product’s service port, do not remove the USB drive. The USB drive contains an important firmware update.
- Page 28 Chapter 2 Installing the display 9. If the SMART product isn’t using a wired network connection, select a wireless network, and then tap Next. IMPORTANT The display needs an internet connection for downloading and installing important updates. Ask the network administrator to confirm that the network has been correctly configured for the iQ experience.
-
Page 29: Chapter 3: Connecting Computers And Other Devices
Connector panel Front connector panel WARNING Ensure that any cables that cross the floor to the SMART product are properly bundled and marked to avoid a trip hazard. Installing SMART software The SMART product comes with the following software, which you can install on connected computers:... -
Page 30: Connecting Room Computers And Guest Laptops
Included with digital ink over applications, files, folders, SMART Learning Suite websites, and any other open window. You can purchase additional licenses or subscriptions to SMART software to install on other computers. The following software is also available but sold separately: Software Description... - Page 31 Chapter 3 Connecting computers and other devices Side and bottom connector panel Front connector panel Install SMART software on any computers you connect to the display (see Installing SMART software on page 29). Viewing a connected computer’s input To view a connected computer’s input 1.
- Page 32 Chapter 3 Connecting computers and other devices Setting a connected computer’s resolution and refresh rate The following table presents the recommend resolutions and refresh rates for the display’s HDMI 1, HDMI 2, and HDMI 3 input sources: Resolution Input source aspect ratio Mode Refresh rate 3840 ×...
-
Page 33: Connecting A Smart Ops Pc Module
For troubleshooting information for connected computers, see Chapter 5: Troubleshooting on page 46. Connecting a SMART OPS PC module If your organization has purchased a SMART OPS PC module, you or your organization’s installers can install the OPS PC module in the display’s accessory slot following the OPS PC module’s installation instructions... - Page 34 (such as the SMART OPS PC module). The following table shows which USB 3.0 Type-A receptacles you can use with each input source and the...
- Page 35 You can connect an external display using the HDMI 2.0 out connector on the connector panel (pictured). The external display will show the same image. This is useful when you’re using the SMART product in an auditorium or other large space where it would be beneficial to have a second display.
-
Page 36: Connector Diagrams
Connecting computers and other devices Connecting room control systems A room control system enables users to control a room’s lighting, audio system and, possibly, the SMART product. Some installations may require you to integrate the SMART product with a room control system. - Page 37 Chapter 3 Connecting computers and other devices Connector Connects to Notes USB 3.0 Type-A Supported USB drives, See Connecting USB drives, peripherals, and other peripherals, and other devices on devices page 34 and USB cables and connectors. USB 3.0 Type-B HDMI 1 input (touch) See page 30 and USB cables and connectors.
- Page 38 Chapter 3 Connecting computers and other devices Name Procedure USB 2.0 Type-A connector Connect USB drives and other devices that you want to use with the currently selected input source. USB 2.0 Type-A connector Connect a USB drive to update the display’s firmware.
-
Page 39: Chapter 4: Maintaining The Display
Chapter 4 Maintaining the display Turning off, turning on, and resetting the SMART product Cleaning and maintaining hardware Checking the display installation Cleaning the screen Cleaning the touch sensors Maintaining ventilation Preventing condensation Replacing the pens Removing and transporting the display... - Page 40 SMART Board MX (V2) and MX (V2) Pro series interactive displays user guide (smarttech.com/kb/171554). In some situations, such as when you transport the SMART product or clean its screen, you need to turn the SMART product off. You can turn it back on after.
-
Page 41: Cleaning And Maintaining Hardware
To clean the screen 1. Turn off any connected computers. 2. Turn off the SMART product (see Turning off, turning on, and resetting the SMART product on page 39). 3. Wipe the screen with a lint-free, non-abrasive cloth. -
Page 42: Maintaining Ventilation
If the SMART product has been moved from a cold environment to a warmer one (for example, from storage to the installation site), let the SMART product sit for a few hours to allow it to acclimate to the new temperature. -
Page 43: Replacing The Pens
Replacing the pens To prevent damage to the display’s anti-glare surface, replace a pen if its nib becomes worn. You can purchase replacement pens from the Store for SMART Parts (see smarttech.com/Support/PartsStore). NOTE For pen part numbers, refer to the service parts diagrams. -
Page 44: Updating System Software
7. Remove the mounting brackets. To transport the display See Moving the SMART product to the installation site on page 16. Updating system software When the display is connected to the Internet, it updates its system software automatically. -
Page 45: Updating System Software Manually
Chapter 4 Maintaining the display Updating system software manually You can download system software updates at smarttech.com/downloads and update your display using a USB drive. smarttech.com/kb/171555... -
Page 46: Chapter 5: Troubleshooting
Contacting your reseller for additional support This section explains how to resolve a variety of common issues with the display. If your specific symptoms aren’t covered below or the solutions to the symptoms don’t work, refer to the SMART knowledge base for additional troubleshooting information community.smarttech.com/s/topic/0TO0P000000Xt5yWAC/mx-series... -
Page 47: The Screen Is Blank Or There's A Problem With The Image On The Screen
Home screen. If it appears correctly, the issue is with the video input. Take a photograph of the screen and send it to SMART support. If SMART support determines that the issue is with the screen and the SMART product is under warranty, you may be eligible for a replacement. -
Page 48: There's No Sound Or There's A Problem With The Sound
If any connected computers’ desktops are extended across multiple screens, duplicate the desktops across the screens or set the SMART product as the only screen. The image doesn’t fill the entire Adjust any connected computers’ video settings, particularly overscan. -
Page 49: Touch Isn't Working As Expected
Such sounds may be more noticeable with some SMART products than with others. product. However, if you hear noise from the front of the SMART product, further investigation is required. Connect all devices to the same power outlet or power bar. -
Page 50: The Pens And Erasers Aren't Working As Expected
Restart the SMART product. See Turning off, turning on, and resetting the SMART product on page 39. Writing is intermittent. Confirm with the installers that the computer is connected to the SMART product with only a single cable. Ink disappears as you write. -
Page 51: Smart Software On Connected Computers Isn't Working As Expected
Symptom Troubleshooting steps The SMART OPS PC module isn’t See the SMART OPS PC modules user guide (smarttech.com/kb/171747). working as expected. Contacting your reseller for additional support If an issue you’re experiencing with the display persists or isn’t covered in this chapter or the knowledge base, contact your authorized SMART reseller (smarttech.com/where) for support. - Page 52 Troubleshooting TIPS Scan the QR code on the label to view the SMART Board MX (V2) or MX (V2) Pro series interactive display support pages on the SMART website. You can also find the serial number in the iQ settings (see Appendix A: Adjusting iQ settings on page 53).
-
Page 53: Appendix A: Adjusting Iq Settings
System-level settings apply to all users. See the settings for more information. Some settings aren’t available while you’re signed in to your SMART Account. Sign out of your SMART Account on the display to see all settings. - Page 54 Advanced options cable is connected Static IP (Use DHCP) Enables or disables DHCP to assign [N/A] User the SMART product an IP address. Enables or disables a proxy server for [N/A] User Proxy (Use proxy) connecting to the network. Proxy (Auto-configure)
- Page 55 If iQ is disabled, Application settings are not available. Option Values Function Notes User or system setting Launcher SMART Notebook Player Enables or disables SMART [N/A] User Notebook Player in the Apps Library. Enables or disables Browser in the [N/A] User Browser Apps Library.
- Page 56 Indefinitely Mobile App Enables or disables the Capture If this option is off, the User Saving Whiteboards function in the SMART kapp app. QR code is not visible. The SMART kapp app cannot connect to the SMART product and your mobile device...
- Page 57 Devices that use AirPlay and Google Cast can’t connect to the display while a Miracast device is connected. SMART Support may ask users to Performance Logging System Performance Logging enable Performance Logging to is disabled by default. help diagnose issues.
- Page 58 Access to USB mass a USB drive. storage devices SMART Board with iQ Enables or disables the iQ [N/A] System experience. Inputs available on the SMART Select the default input the The iQ System Default input product. SMART product will use when embedded starting.
- Page 59 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting 0–100 Sets the overall brightness of System Brightness the image. NOTE If Auto Brightness is enabled and the brightness slider is moved quickly left or right, the image on the screen flickers.
- Page 60 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Auto Sets the HDMI out resolution. [N/A] System Default resolution 4K60 1080p60 720p60 640x480p60 HDMI Input Advanced HDMI 2.0 Sets the HDMI version for You can also System each HDMI input.
- Page 61 & time to set the time manually. Shows the SMART product’s [N/A] User 24 Hour Time time using the 24-hour clock. Time Zone [N/A] Sets the SMART product’s time [N/A] System zone. [Languages] Sets the language for the [N/A] User Language settings menu.
- Page 62 Automatically logs a user off [N/A] System Automatic inactivity log after a time of inactivity. Disabled Clean up Disabled Sets how often the SMART [N/A] User Clean Up Policy product cleans up. Manually reset with the Clean Up button in the launcher 1 hour...
- Page 63 Clean Up other applications Software Update Updates Channel Stable Channel Sets which iQ system software When switching System updates the SMART product from the Beta Beta Channel receives. channel to the Stable channel, a factory reset occurs. See page 61 for more information about factory reset.
- Page 64 Notes User or system setting About [N/A] Shows the SMART support [N/A] [N/A] Help site. Board Name [N/A] Select a name for your SMART [N/A] System product. [N/A] Send feature request to [N/A] [N/A] Send Feedback SMART. [N/A] [N/A] [N/A]...
-
Page 65: Appendix B: Managing The Smart Product Using Rs-232
Power state commands Input commands Brightness commands Freeze commands Screen shade commands Volume commands Mute commands Firmware version commands Model number commands Serial number commands Part number commands Asynchronous messages Resolving issues with managing the SMART product using RS-232 smarttech.com/kb/171555... -
Page 66: Configuring The Serial Interface Settings
You can connect an RS-232 cable from a computer or a control system’s serial output to the SMART product’s RS-232 in connector to remotely select video inputs, turn the SMART product on or off, and get information about the SMART product’s current settings, such as volume and power state. - Page 67 Parity bit None Stop bit 4. Send a carriage return character (<CR>) to the SMART product. The SMART product will show a command prompt (>) to indicate that the SMART product can now accept commands. NOTE If you’re using a terminal application on a computer, pressing ENTER should send a carriage return character (<CR>) but may also send a line feed character (<LF>), depending on your...
-
Page 68: Commands And Responses
(<LF>). If no command prompt is present, send a carriage return character to theSMART product. If the SMART product is ready to receive commands, it will show a command prompt (>) when the carriage return is received. See the example below. - Page 69 Don’t send another command until you receive the response and the next command prompt (>). If no command prompt is present, send a carriage return character (<CR>) to the SMART product. If the SMART product is ready to receive commands, it will show a command prompt after receiving the carriage return.
-
Page 70: Power State Commands
=standby standby =powersave powersave updateon NOTE updateready If the SMART product is in UPDATEON or UPDATEREADY state, it might not change power states after receiving the command. The SMART product has six power states: Power state Description The SMART product is in normal operating mode. -
Page 71: Input Commands
Managing the SMART product using RS-232 Power state Description READY The screen is off, but the SMART product is ready to turn on when one of the following occurs: A user presses the Power button on the convenience panel or the remote control. -
Page 72: Brightness Commands
Appendix B Managing the SMART product using RS-232 Brightness commands Get command Set command Response get brightness set brightness[Value] brightness=[Value] Where [Value] is one of the following: Where [Value] is a number between 5 and 100 +[Value] -[Value] =[5–100] Freeze commands... -
Page 73: Mute Commands
Appendix B Managing the SMART product using RS-232 Mute commands Get command Set command Response get mute set mute[Value] mute=[Value] Where [Value] is one of the following: Where [Value] is one of the following: =off Firmware version commands Get command... -
Page 74: Part Number Commands
The SMART product sends an asynchronous message when the front control panel, Settings app, or remote control are used to change a SMART product’s setting that can be controlled by RS-232. The SMART product will also send an asynchronous message if the SMART product’s power state changes. -
Page 75: Resolving Issues With Managing The Smart Product Using Rs-232
#mute=[Value] Where [Value] is one of the following: Resolving issues with managing the SMART product using RS-232 The following table presents common issues with managing the SMART product using RS-232 and explains how to resolve them: Symptom Troubleshooting steps Managing the SMART product using Make sure all the cable connections are secure. -
Page 76: Appendix C: Enrolling The Display In Smart Remote Management
Enrolling the display in SMART Remote Management Your SMART Board MX (V2) or MX (V2) Pro has a built-in feature that enables you to enroll the display with your organization’s SMART Remote Management account. When you enroll one of these displays, you can... -
Page 77: Appendix D: Hardware Environmental Compliance
Appendix D Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health. - Page 78 SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171555...
Need help?
Do you have a question about the Board MX Series and is the answer not in the manual?
Questions and answers