Table of Contents
Troubleshooting
Related Manuals for Kohler OnCue Plus RDC
Summary of Contents for Kohler OnCue Plus RDC
- Page 1 Operation Residential/Commercial Generator Sets OnCuer Plus Generator Management System for Kohlerr Residential/Light Commercial Generator Sets equipped with the following controllers: RDC/DC RDC2/DC2 TP-6928 1/14...
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Page 3: Table Of Contents
......Kohler OnCue Plus Server .......... - Page 4 Table of Contents, continued 2.14 Settings ............. . 2.14.1 Email Notifications .
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Page 5: Safety Precautions And Instructions
Safety Precautions and Instructions Hazardous Voltage/ Safety decals affixed to the equipment IMPORTANT SAFETY INSTRUCTIONS. Electromechanical equipment, in prominent places alert the operator Moving Parts including generator sets or service technician to potential accessories, can cause bodily harm hazards and explain how to act safely. and pose life-threatening danger when The decals are shown throughout this DANGER... - Page 6 Notes Safety Precautions and Instructions TP-6928 1/14...
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Page 7: Introduction
Information in this publication represents data available OnCuer Plus Generator Management System. OnCue at the time of print. Kohler Co. reserves the right to Plus is a web application that does not require the change this publication and the products represented installation of software on your computer. -
Page 8: Service Assistance
Visit the Kohler Power Systems website at Phone: (86) 21 6288 0500 KOHLERPower.com. Fax: (86) 21 6288 0550 Look at the labels and stickers on your Kohler product India, Bangladesh, Sri Lanka or review the appropriate literature or documents India Regional Office included with the product. -
Page 9: Section 1 System Information And Installation
Quick Start guide for the app. monitored from multiple devices and locations. The Kohler OnCue Plus application can be used on one or 1.1.2 PIM and LCM... -
Page 10: Connect And Monitor Multiple Generator Sets
OnCue Plus kit. Unused Ethernet port on a switch, router,or modem Kohler OnCue Plus will prompt the user to enter the activation code the first time the controller connects to An uninterruptible power supply (UPS) for the modem Kohler OnCue Plus Server and a user attempts to and router is recommended. - Page 11 Tablet * Kohlerr System Ethernet cables * OnCue Plus RDC2 or DC2 Cable or Router * Server on the Generator Set Controller laptop * Modem * Internet Multiple PCs can be connected. UPS * (optional) LCM or Load Shed Smart phone* Kit [ * Customer-provided [ The load shed kit, if equipped, is installed inside the ATS enclosure.
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Page 12: Rdc2 With Apm
1.7.2 RDC2 with APM be connected to the router or modem. customer-provided hub may be used to connect the two The PowerSyncr Automatic Paralleling Module (APM) generator sets to the router or modem, if necessary. includes two OnCuer Plus activation codes, one for See Figure 1-4. -
Page 13: Rdc/Dc Controller
OnCue Plus kit, for Ethernet option board installation usually not required. The Internet connection between and connection instructions. See Figure 1-5. the controller and the Kohler OnCue Plus server is fully encrypted for your protection. When the Ethernet board is installed, update the... -
Page 14: Controller Firmware Download And Installation
17. The build number is typically not shown on the controller display, but is included in the Note: Controller firmware can be updated by a Kohler firmware file name. authorized distributor or dealer using a personal computer and Kohlerr SiteTecht software. -
Page 15: Controller Password And Serial Number
1.9 Controller Password and 10 seconds. Follow this procedure to set the OnCue Plus password on the DC2 controller: Serial Number 1. Press the OFF button and verify that the generator The generator serial number and the controller set is not running. password for the RDC2 or VSC controller are required for the OnCue Plus application. -
Page 16: Nameplate Serial Number
Status Display Press down arrow multiple times. Networking----> Networking----> Status Information HOLD Networking Reset OnCue Reset OnCue Configuration Password? No Password UP arrow for YES, Down arrow for NO. Reset OnCue Password? Yes DHCP: Enabled S/N: 1234567 New PW: 1234 New S/N and password are displayed for approximately <---- Return... -
Page 17: Connect The Generator To The Internet
Proceed to Section 2 for instructions to set up an account and add your generator to OnCue Plus. For smart phones or tablets, obtain the Kohler OnCue Plus app from the Apple Store (for Apple devices) or Google Play (for Android devices). Follow the Quick Start instructions in the app to set up an account and add your generator to OnCue Plus. - Page 18 Notes Section 1 System Information and Installation TP-6928 1/14...
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Page 19: Section 2 Oncue Plus Operation
Section 2 OnCue Plus Operation 2.1 Introduction 2.2 Information Required Kohlerr OnCuer Plus monitors the generator set and You will need to enter some information when you create generates messages continually. After the application your OnCue Plus account and connect to your has been configured to send email and/or text generator set. -
Page 20: Start Oncue Plus
2.3 Start OnCue Plus When you start OnCue Plus for the first time, click on Create Account. Start OnCuer Plus by navigating to the website www.kohlergenerators.com\oncue. The OnCue Plus login window opens. See Figure 2-2. 1. If you have an account, enter your username and password and click LOG IN. 2. -
Page 21: Create An Account
2.4 Create an Account click on the box next to “I accept the OnCue Plus terms and conditions of use” to indicate your acceptance of the The first time that you use OnCue Plus, you will need to OnCue terms and conditions of use. set up an account. -
Page 22: Add Your Generator
2.5 Add Your Generator systems, you may add them to your account using this screen. In order to monitor and control a generator using OnCue The generator set serial number and controller Plus, you must add the generator to your OnCue Plus password are required. -
Page 23: Activate Your Device
2.6 Activate Your Device In the generator selection list on the left side of the screen, click on Activate your Device. See Figure 2-7. To activate your account, you will need the generator set Then type your activation code into the Activate Device serial number, OnCue activation code (not required for window shown in Figure 2-6 and click on Activate. -
Page 24: Oncue Plus Views
2.7 OnCue Plus Views 2.8 Status OnCue Plus opens in the Status view. The following The status screen is shown in Figure 2-8. views are available: Figure 2-9 for an explanation of items displayed in the Status screen. Status Note: Total power is displayed only if the power system Event History includes a Load Control Module (LCM). - Page 25 Status Screen Item Indicates Notes Name Name of generator that you are Select the generator from the list on the left side of the screen. monitoring (Click on the arrow symbol to reveal the list.) Generator status The status of the generator that Examples of status messages are “Generator Running”...
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Page 26: Select Generator
The selected generator set is displayed at the top of the list and also Kohler distributors and dealers may monitor more than displayed in the Status view. one generator set for their customers. In the Status... -
Page 27: Event History
2.10 Event History Click on Event history to view recent activity on your generator. The time and date for recent generator operation including exercise runs or other generator set starts and stops are displayed. Generator fault conditions, including warnings and shutdowns, are also displayed. -
Page 28: Controls
2.11 Controls Click Start to start the generator set. The dialog box shown in Figure 2-13 opens. Select the exercise type From the Controls view, you can: and click on START. Start and stop a generator exercise The exercise runs for 20 minutes (default setting) and then stops. -
Page 29: Stop Exercise
2.11.2 Stop Exercise Note: The Stop Exercise command will not stop the generator set if it was started at the controller by After starting the engine using the Start button, click on pressing RUN, by a remote start command from Stop to stop the engine before the programmed stop an ATS, or by a scheduled exercise set at the time, if necessary. -
Page 30: Manual Management
The PIM provides two programmable inputs and six programmable outputs connection customer-supplied equipment. The PIM operates only with generator sets equipped with the Kohler RDC2, DC2, or VSC controller. See TT-1584 for PIM installation and setup instructions. Note: PIM outputs 1 and 2 are factory-set to Generator Running and Common Fault. -
Page 31: Dealer Communication
2.12 Dealer Communication 2.12.1 Enter Dealer Information addressed to your dealer. Type in your message and send. Use the Settings view to enter your dealer’s information before using the Dealer feature. See Section 2.14, The OnCue Plus App on your smart phone or tablet will Settings. -
Page 32: Maintenance
2.13 Maintenance Click on Maintenance to see the last time your generator was serviced, and when the next service is due. This screen also allows you to check the dates of the last and next exercise. Figure 2-19 Maintenance Section 2 OnCue Plus Operation TP-6928 1/14... -
Page 33: Settings
2.14 Settings Serial number Description of the event (see below) Use the Settings view to set up email and text notifications, and also to change system settings, The following events will generate a message to all including the frequency of generator data updates and addresses in the recipients list: the labels on the automatic and manually managed outputs. -
Page 34: Add Email Recipients
2.14.2 Add Email Recipients the cellular telephone number 920-555-1212, a text message can be sent to their cell phone by sending an To set up email notifications, click the plus sign (+) to the email to 9205551212@vtext.com. right of Email Notifications in the settings view. In the Add Email Recipient view, type the email address and Determine the customer’s cellular telephone service click SAVE. -
Page 35: Generator Data Updates
2.14.5 Generator Data Updates When the utility power is out and your generator set is supplying your home, you may want to select updates Generator data is updated in OnCuer Plus as soon as every 5 minutes until the utility power returns and the possible. -
Page 36: Rename Outputs (Manual And Automatic)
2.14.7 Rename Outputs (Manual and bad weather is forecast, you can use OnCue Plus to close the storm shutters from a remote location. See Automatic) Section 2.11, Control. Use the Settings view to change the manual (PIM) and Click on the label that you want to change. automatic (LCM or load shed kit) output labels. -
Page 37: Section 3 Troubleshooting
Section 3 Troubleshooting 3.1 Introduction NOTICE Electrostatic discharge damage. Electrostatic discharge Observe the following safety precautions and the (ESD) damages electronic circuit boards. Prevent electrostatic discharge damage by wearing an approved instructions in the generator set service manual when grounding wrist strap when handling electronic circuit boards troubleshooting the generator set and connected or integrated circuits. - Page 38 2. Using the command prompt window: Try to telnet to the OnCue Plus server by using the entering the following: c:\> telnet devices.kohler.com 5253 3. If the connection was successfully established, you will see the symbols shown in Figure 3-4.
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Page 39: Generator Set Serial Number
SiteTech software is only available to Note: RDC2/DC2 or VSC controller. Disconnect Kohler-authorized distributors and dealers. Contact a utility power to the generator set before Kohler-authorized distributor/dealer for service. disconnecting the Ethernet cable. Follow the safety precautions in this document and 3.4 Check Controller’s Ethernet... -
Page 40: Troubleshooting Chart
3.6 Troubleshooting Chart Figure 3-5 lists some common problems and suggested solutions. Problem Possible Cause Suggested Solution Connection problem Internet service is down Verify that Internet service is available by navigating to (Also refer to the www.KOHLERPower.com or any website. troubleshooting procedure in No power to controller Verify power to the generator set controller by checking that... -
Page 41: Appendix A Abbreviations
(2 bytes) est. estimated Canadian Electrical Code KBus Kohler communication protocol E-Stop emergency stop cert. certificate, certification, certified kilogram etc. et cetera (and so forth) cubic feet per hour TP-6928 1/14 Appendix 41... - Page 42 kg/cm kilograms per square normally closed remote terminal unit centimeter National Electrical Code room temperature vulcanization kilogram-meter NEMA National Electrical read/write kg/m kilograms per cubic meter Manufacturers Association Society of Automotive kilohertz NFPA National Fire Protection Engineers Association kilojoule scfm standard cubic feet per minute newton meter kilometer...
- Page 44 7 Jurong Pier Road Singapore 619159 Phone (65) 6264-6422, Fax (65) 6264-6455 For the nearest KOHLER authorized installation, service, and sales dealer in the US and Canada: TP-6928 1/14 Call 1-800-544-2444 or visit KOHLERPower.com E 2014 by Kohler Co. All rights reserved.