Troubleshooting Chart - Kohler OnCue Plus RDC Operation

3.6 Troubleshooting Chart

Figure 3-5 lists some common problems and suggested solutions.
Problem
Connection problem
(Also refer to the
troubleshooting procedure in
Section 3.5.)
Figure 3-5 Troubleshooting
40 Section 3 Troubleshooting
Possible Cause
Internet service is down
No power to controller
No connection to the server
Cable or modem/router
problem
Long network cables may
cause excessive signal loss
Password error
Generator set serial number
mismatch
Firewall blocking access
Other
Suggested Solution
Verify that Internet service is available by navigating to
www.KOHLERPower.com or any website.
Verify power to the generator set controller by checking that
the controller display is on or one LED is illuminated or
flashing on the controller. Check the connection to the
generator set's engine starting battery.
RDC/DC controller. Check the condition of the controller's
F3 fuse, and replace the fuse if necessary.
RDC2/DC2/VSC controller. Test server connection using
telnet. See Section 3.2.2.
RDC/DC controller. Check that the server connection
indicating LED on the controller is lit. See Sections 3.2 and
3.5.
Note: RDC2/DC2/VSC controller.
power to the generator set before disconnecting the
Ethernet cable. Follow the safety precautions in this
document and in the generator set service manual.
Note: RDC/DC controller. Remove the controller's F3 fuse
and disconnect power to the generator set before
disconnecting the Ethernet cable. Follow the safety
precautions in this document and in the generator set
service manual.
Installation Instructions, for connection details.
Isolate the problem by disconnecting the Ethernet cable from
the generator controller and plugging it into a laptop PC.
Disable wireless on the laptop. Check Internet access by
trying to connect to www.KOHLERPower.com or any website.
D If no connection, try to connect the laptop PC to the
modem/router using a different cable.
D If there is no connection with either cable, the problem may
be with the modem/router. Contact your Internet Server
Provider for assistance.
If the network cable is longer than 100 meters (328 ft.), install
a repeater or switch.
Reset the password at the controller, if necessary, and enter
the new password in OnCue Plus. See Section 2.5.
See Section 3.3.
On the generator set side, configure the router firewall to
open port 5253 to permit an outbound connection.
Contact your system administrator or Internet service
provider for assistance, if necessary.
Contact your Internet Server Provider for assistance.
Disconnect the utility
See TT-1566, Ethernet Board
TP-6928 1/14