Microsoft Admin Center; Collecting Logs - AudioCodes C455HD Series User's And Administrator's Manual

CHAPTER 7 Troubleshooting
pm install -r -d /data/teams.apk
3. Remove the .apk from /data
rm /data/teams.apk

Microsoft Admin Center

The Microsoft Admin Center allows network administrators to troubleshoot issues encountered
with the phone.

Collecting Logs

Network administrators can download all logs from the Microsoft Admin Center. Logs that
administrators can download include device diagnostics (Logcat), dumpsys, ANRs, Client Log,
Call Policies File, Call Log Info File, Sky lib Log Files, Media Log Files, and CP. The logs can help
debug Teams application issues and also for issues related to the device.
➢ To collect logs:
1. Reproduce the issue.
2. Access Microsoft Admin Center and under the Devices tab click the Diagnostics icon.
Figure 7-4: Microsoft Teams Admin Center - Diagnostics
C455HD | Users & Administrator's Manual
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