Wireless Troubleshooting; Checking The Gateway's Wireless Connection; Wireless Range Is Low - SMC Networks SMCD3GNV User Manual

Wireless Troubleshooting

The following sections cover troubleshooting procedures for wireless networking.

Checking the Gateway's Wireless Connection

If you experience a problem with the Gateway's wireless operation, log in to the Gateway's
Web management interface and verify the wireless settings. In particular, the Gateway's
Wireless Network Name (SSID) and security settings must the wireless computer settings
exactly.
1. Use an Ethernet cable to connect a computer to the Gateway.
2. Open a Web browser on the computer and log in to the Gateway's Web management
interface.
3. Go to Connection > Status (see "Viewing the Gateway's Connection Status" on page 44).
Then, under Local IP Network, check that an IP address is shown for the Internet Port. If
0.0.0.0 is shown, the Gateway has not obtained an IP address from your ISP.
4. Click Gateway in the menu bar, and then click the Wizard submenu.
5. Verify that the Gateway's wireless configuration settings match those of the other wireless
devices in your wireless network. In the Home Network Wizard Page 2, confirm that the
case-sensitive Enter WiFI Network Name exactly matches the SSID of the other wireless
devices in your wireless network. For example, hOME is not the same as home or Home.
6. Access the Wireless menu by clicking Gateway in the menu bar and then clicking the
Connection and WiFi submenus. In Operation Mode, confirm that the correct setting is
used for your wireless network (see page 50).

Wireless Range is Low

If you wireless range is very low, or if your wireless computer cannot connect to your
wireless network, use the following procedure to improve the wireless range of the Gateway.
1. Review the guidelines under "Guidelines for Improving Your Wireless Network" on page
201.
2. Change the wireless channel of the Gateway. Just like one radio station may be clear while
another suffers from interference, sometimes one wireless channel is clearer than others.
To change channels:
a. Open a Web browser on the computer.
b. Log in to the Gateway's Web management interface.
Troubleshooting Procedures
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