Customer Support - Matrox ATC Series User Manual

Customer support

Matrox Web
Matrox is on the Internet with a World Wide Web (WWW) site. Our Web site has product literature,
press releases, technical material, a sales office list, trade show information, and other relevant
material.
! Visit the Matrox Graphics Web site at
! E-mail questions or comments regarding the site to
If you have a problem
Matrox values your business and offers professional support for your Matrox product. For product
support, contact your Matrox representative or do one of the following:
! Visit our technical support Web site at www.matrox.com/graphics/support.
! Visit our technical support forum at www.matrox.com/graphics/support/forum.
! See our FAQs (Frequently Asked Questions) at http://forum.matrox.com/mga/.
Information we need
Please give a complete description of the problem, and include:
Matrox card serial number, model number, revision number, BIOS number, driver type
!
and version, and memory address at which the Matrox card is installed.
! Computer brand and model name.
! Monitor brand and model name.
! Operating system, version, and service pack.
! Brand and model of any other cards and devices installed on your system.
Program-specific problems
If a problem appears with a specific program, please give us the following information:
Display settings (color palette, display resolution, and so on) applied when the problem
!
occurs.
! Program name and version. Name any add-on packages you're using.
www.matrox.com/graphics.
webmaster@matrox.com.
Matrox ATC – User Guide 27