Customer Support; If You Have A Problem - Matrox Millennium G400 User Manual

Customer support

Matrox Web and FTP sites
Matrox is on the Internet with a World Wide Web (WWW) and File Transfer Protocol (FTP) site. Our
Web site has product literature, press releases, technical material, a sales office list, trade show
information, and other relevant material. Our FTP site contains current drivers for Matrox products.
You can download drivers using the Internet FTP site, in addition to our BBS. You can access our
FTP server independently, or from the Matrox Web site.
Our address for Matrox Graphics Inc. is:
WWW;
FTP;
Send questions or comments regarding the site to:
e-mail;

If you have a problem

If you have a problem, we recommend that you follow the procedure below for the quickest results.
Contact your dealer – This is usually the quickest and most effective method of
1
technical assistance. Your dealer is local and may be familiar with your complete
system. In the case of hardware warranty assistance, the product must be returned to the
dealer, who will return it to Matrox.
2 If your Matrox product was provided by your computer manufacturer, contact this
manufacturer. For contact information, see your computer documentation or contact the
vendor.
CompuServe – If you have a modem and an account on CompuServe, you can get
3
technical assistance and driver updates directly from Matrox by typing GO MATROX at
the "
4 Matrox BBS – You can download driver updates (which may eliminate a particular
bug), utilities, and other information from our 24-hour Bulletin Board Service (BBS).
The phone number is 514-685-6008. The communication parameters are 8 data bits, 1
stop bit, and no parity. You'll be prompted to enter your first and last name and a
password. If you don't have an account, it's created when you enter your name for the
first time. See also "Matrox Web and FTP sites".
www.matrox.com/mga
ftp.matrox.com/pub/mga/
webmaster@matrox.com
" prompt.
!
Matrox Graphics Card – User Guide 45