Customer Support; Matrox Web; Technical Support - Matrox C680 User Manual

Customer support

Matrox Web

Our Web site has product literature, press releases, technical material, a sales office list, trade show
information, and other relevant material. Visit the Matrox Graphics Web site at
www.matrox.com/graphics.

Technical support

Matrox values your business and offers professional support for your Matrox product.
If your product was purchased through a Matrox dealer, contact your dealer for product support. This
is the quickest and most effective method of technical assistance. Your dealer is familiar with your
complete system.
If your product was purchased through Matrox, contact your Matrox representative or visit our
technical support Web site at www.matrox.com/graphics/support.
Information we need
Please give a complete description of the problem, and include:
Matrox card serial number, model number, revision number, BIOS number, driver type
and version, and memory address at which the Matrox card is installed.
Computer brand and model name.
Monitor brand and model name.
Operating system, version, and service pack.
Brand and model of any other cards and devices installed on your system.
Program specific problems
If a problem appears with a specific program, please give us the following information:
Display settings (color palette, display resolution, and so on) applied when the problem
occurs.
If possible, take note of the file and segment address that caused the problem.
Detailed steps known to cause the bug, so we can reproduce it.
26 Matrox C-Series – User Guide