Basic Procedures; Main Troubleshooting - Matrox ATC Series User Manual

Troubleshooting

Basic procedures

This section explains basic procedures that are referred to by some troubleshooting items in this
guide.
Restarting in VGA mode
Windows 2000/XP – What follows is information on how to restart your computer in VGA mode.
1 Click
monitor is unusable, see your system manual for information on how to restart your
computer using a hardware control.
Before Windows starts, press [F8] for the Windows startup menu to appear. (If [F8]
2
doesn't work, instead try pressing and holding [Ctrl] before Windows starts.)
Select "VGA mode", then press [Enter].
3

Main troubleshooting

This section addresses possible problems that could prevent you from using your computer.
Problem Computer doesn't display information or boot after Matrox card is
installed
1
Cause
Your Matrox card may not be properly installed.
1
Solution
Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly
inserted in its expansion slot and that all connections to it are firmly in place. For more
information,
2
Cause
There may be unsupported graphics hardware in your computer.
1
Solution
If an unsupported graphics card is plugged into an expansion slot, remove it.
2
Solution
If graphics hardware is built into your computer motherboard, your system may not have
automatically disabled it when you inserted your Matrox card. Check your system manual for
instructions on how to disable your computer's built-in graphics hardware.
3
Cause
Your computer BIOS (Basic Input/Output System) settings may be incorrect.
10 Matrox ATC – User Guide
" "
Start Shut Down Restart
see "Hardware installation", page
" to restart your computer. If your primary
OK
3.