Customer Support; If You Have A Problem - Matrox G450 MMS User Manual

Customer support

Matrox Web and FTP sites
Matrox is on the Internet with a World Wide Web (WWW) and File Transfer Protocol (FTP) site. Our
Web site has product literature, press releases, technical material, a sales office list, trade show
information, and other relevant material. Our FTP site contains current drivers for Matrox products.
You can download drivers using the Internet FTP site. You can access our FTP server independently,
or from the Matrox Web site.
Our address for Matrox Graphics Inc. is:
WWW;
FTP;
Send questions or comments regarding the site to:
e-mail;

If you have a problem

If you have a problem, we recommend that you follow the procedure below for the quickest results.
1 Contact your dealer – This is usually the quickest and most effective method of technical
assistance. Your dealer is local and may be familiar with your complete system. In the
case of hardware warranty assistance, the product must be returned to the dealer, who
will return it to Matrox.
2 If your Matrox product was provided by your computer manufacturer, contact this
manufacturer. For contact information, see your computer documentation or contact
the vendor.
Direct Matrox Technical Assistance – If you still can't resolve a problem (and your
3
Matrox product wasn't provided by your computer manufacturer), you can get direct
technical assistance four ways:
# Call Technical Support (Canada) at 514-685-0270. For residents of Quebec only, call
514-822-6330. Make sure you have a registered client ID number before calling
technical support. You can obtain your client ID number by registering your Matrox
product at www.matrox.com/mga/registration/home.cfm.
# Send e-mail to mmssupport@matrox.com.
# Visit our technical support Web site at
www.matrox.com/mga/support/tech_support/home.cfm.
www.matrox.com/mga
ftp.matrox.com/pub/mga/
webmaster@matrox.com
Matrox G450 MMS – User Guide 49