Tracing A Malicious Call; Recording A Call - Avaya one-X User Manual

Tracing a malicious call

Use the Malicious Call Trace (MCT) feature to trace a malicious call. Activating MCT alerts a
controller to begin call tracing and provide information for reporting this call. This feature is
available only if your administrator has set up the phone system to trace and track malicious
calls and there is an attendant or controlling user to oversee the trace.
1. During an active call, scroll right from the Phone screen to access the Features
2. If necessary, scroll down to MCT and press OK or just press the corresponding line

Recording a call

Use the One Touch Recording (OTR) feature to record a malicious call on your voice mail
system. This feature is available only if your administrator has set up the feature on your
telephone.
1. During an active call, scroll right from the Phone screen to access the Features
2. If necessary, scroll down to OTR and press OK or just press the corresponding line
3. Hang up to stop recording.
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Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide
menu.
button to start the trace.
An alerting tone and/or flashing LED signifies the trace is active. Hanging up
deactivates MCT.
menu.
button to start recording the call.
Important:
Some countries, states, and localities have laws that determine if and under what
circumstances you can record telephone conversations. Before using the OTR
feature, you must understand and comply with these laws.
Tracing a malicious call
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