Chapter 3: Answering A Call - Avaya one-X User Manual

Chapter 3: Answering a call

When you receive an incoming call, the incoming call is usually selected automatically.
However, if you are already on a call or if you receive more than one incoming call at a time,
you may need to select the call you want to answer manually.
An incoming call displays as a green line with a ringing bell icon. To answer the call just touch
the call appearance line.
Note:
If your telephone is administered with non-typical settings, you may experience call handling
differences from the steps described here. Also, note that the phone will auto-scroll in certain
instances to present you with significant incoming calls.
If you do not have the Go to Phone Screen on Ringing option enabled, incoming calls are
sometimes displayed on the top line of the screen. You can touch the line to answer the call
or press the Phone button to view the Phone screen. You must press Phone to choose a line
or to view call options.
Answer an incoming call in one of the following ways:
To automatically display the Phone screen whenever you receive an incoming call,
set the Phone Screen on Ringing option to Yes (see
ringing
™
Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide
• If you are not on another call, lift the handset, or press Speaker to answer using
the speakerphone, or press Headset to answer using the headset.
• If you are not on another call, lift the handset or press the line button next to the
incoming call, press Speaker to answer using the speakerphone, or press
Headset to answer using the headset.
• If you are on another call, from the Phone screen, scroll to the line with the
incoming call and press Answer or OK.
Note:
on page 17.
Setting the Phone Screen on
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