Avaya one-X Quick Reference Manual

Status alerting and Call Center work icons
Status alerting
Table 1: Call appearance button LEDs/line colors
LED or line color
Steady green LED Call appearance or Feature is active. Applicable to the 9608
and 9611G deskphones only.
Steady yellow highlight Call appearance is active. Applicable to the 9611G
on line deskphones only.
Slow blinking green LED Call appearance is ringing. Applicable to the 9608 and 9611G
deskphones only.
Steady green highlight Call appearance is ringing. Applicable to the 9621G and
on line 9641G deskphones only.
Steady red LED Call appearance is selected and will be used when you go
off-hook. It remains steady red while you use the call
appearance. Applicable to the 9608 and 9611G deskphones
only.
Flashing line LED Call put on hold using the hold soft key
Fluttering or unsteadily Call put on hold as part of conference or transfer procedure
flashing line LED state.
Off Call appearance is available.
Call Center work icons
The icons in the following table indicate the state of a call, navigation choices, or the status of a call
center feature or activity. Depending on the action they depict, these icons can appear on the agent
status line, the Information line, a call appearance line, or in the general application area of the
display screen. If you have a 9608 monochrome deskphone, the icons show in black and white. If
you have a color display deskphone such as the 9611G, 9621G, or 9641G, the icons display in
color or gray shades or both.
Icon Description
Missed calls. A call was not answered or was
forwarded to voice mail. The total number of missed
calls displays next to this icon.
This call appearance line is idle and not in use.
An incoming call is alerting on this call appearance
line.
A call is active on this line.
A call is on Hold on this line.
Your calls are being forwarded.
A Conference is active on this line.
A Conference is on hold on this line.
Description
Icon Description
A Bridged Call is in progress on this line.
On the Phone screen display, use the right
arrowhead icon to access the Features screen. On
the Features screen display, use the right arrowhead
icon to access your calls on the Phone screen.
Scroll up or down when there is more information
than can display in the application area.
Indicates a Forced Logout Override is in effect.
Depending on how your call center system is
(9608)
administered, a system-generated forced logout
might occur. For example, based on the time of day.
(9611G) This icon indicates an override is active.
(9621G, 9641G))
Notifies you that your Agent Greeting has been
recorded and is available.
(9608)
(9611G, 9621G, 9641G)
Notifies you that your Agent Greeting is being played.
(9608)
(9611G, 9621G, 9641G)
Indicates the Queued Calls feature is active and you
(9608, 9611G) have calls in the queue.
(9621G, 9641G)
Indicates that the VU Stats feature is active.
(9608)
(9611G)
(9621G, 9641G)
Use the feature arrows to move left or right between
feature settings, for example, to select a Greeting
(9608, 9611G)
type when establishing an Agent Greeting.
(9621G, 9641G)
Note:
Some screens, for example, the Contacts main screen, do not display these icons to make room
for other controls and indicators that apply to that specific screen.