Troubleshooting - FrontRow ITR-02 User Manual

Troubleshooting

Microphone will not charge from the USB
jack on my computer
• Verify that you have the Juno microphone
drivers installed. To install the drivers, you
will need to install the FrontRow Microphone
Settings application, the FrontRow Desktop
or Teacher Edition application. You may need
to reconnect your microphone after installa-
tion.
• If using a laptop computer, verify that it is
plugged into a power outlet.
• If using a computer (desktop or laptop)
that is plugged into a power outlet, you
may be using a low power USB jack. Try
other USB jacks on the computer.
Microphone is not recognized by
my computer
• Verify that you have the Juno microphone
drivers installed. To install the drivers,
you will need to install the FrontRow
Microphone Settings application, the
FrontRow Desktop or Teacher Edition
application*. You may need to reconnect
your microphone after installation.
Microphone is connected to a Tower
charge jack but it will not charge
• Disconnect and reconnect the microphone
to the Tower.
• If the Tower is connected to a computer
via a USB cable, disconnect the Tower
from the computer.
All the lights are flashing on my Pendant
or Pass-Around Microphone
• If all lights are flashing after attempting a
firmware update, open the Microphone
Settings application and connect the
microphone to the computer with the USB
cable. After a short time, a message will
be displayed that the microphone needs
to be updated. If this message is not dis-
played, disconnect the USB cable and
*Available at www.gofrontrow.com/guides-resources
remove the battery (see page 37).
After about 15 seconds, replace the bat-
tery and battery door and then reconnect
the USB cable to the computer and micro-
phone. The following message should now
be displayed: Click Start Update to pro-
ceed. The microphone will have the original
version of the firmware installed. After this
completes, click Check Now to update the
microphone to the current version of the
firmware.
The Battery Indicator on the Pendant or
Pass-Around Microphone is flashing green/red
• Make sure the unit is not excessively hot or cold.
• Remove microphone from charger for
5 minutes and then try again.
• The battery needs to be replaced
The Push-to-Talk function is not working on
the Pass-Around Microphone
• Verify you are pressing on the lower section of
the switch (see page 39).
• Verify the battery is charged.
No signal reception (display indicates
inactive channel)
• Check that the microphone is on
(see pages 36, 39).
• Check that the microphone is not muted
(see page 36) (ITM-02 only).
• Verify that you are not blocking either the emit-
ters on the microphone or the sensor at the top
of the Juno Tower (see pages 6, 8 & 9).
• If reception is interrupted when facing a cer-
tain direction, install an additional sensor in
that area of the room (see Installer Guide) or
adjust VoiceChoice settings.
• If using more than one microphone, verify
that they are not on the same channel
(see page 44).
Tower will not 'wake up' from standby mode
• Volume level on auxiliary audio device is set
too low.
• Make sure microphone is on and working
correctly.
49