1.4
GETTING HELP
For additional support related to the modules or this document, contact Enterasys Networks
using one of the following methods:
World Wide Web
Phone
Internet mail
To send comments or suggestions concerning this document to the Technical Writing Department:
techwriting@enterasys.com
To expedite your message, please type [techwriting] in the subject line, and include the document
Part Number in the email message.
Before contacting Enterasys Networks for technical support, have the following information
ready:
•
Your Enterasys Networks service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (for example, changing
mode switches or rebooting the unit)
•
The serial and revision numbers of all involved Enterasys Networks products in the network
•
A description of your network environment (such as layout, cable type, other relevant
environmental information)
•
Network load and frame size at the time of trouble (if known)
•
The device history (for example, if you have returned the device before, or if this a recurring
problem)
•
Any previous Return Material Authorization (RMA) numbers
http://www.enterasys.com/support
603-332-9400
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/gtac-all.html
support@enterasys.com
To expedite your message, please type [eth] in the subject line.
Getting Help
Introduction
1-5