Chapter 5 System Management; Storage Subsystem Firmware Upgrade; Downloading Firmware From The Support Portal - Western Digital Ultrastar Serv60+8 User Manual

User Guide
Chapter
5
5 System Management

5.1 Storage Subsystem Firmware Upgrade

This section provides information on actions that should be taken before starting a firmware upgrade on the
Ultrastar Serv60+8.
After the firmware has been downloaded to the IOM, the IOM will reset and boot to the new firmware. The
Ultrastar Serv60+8 will need to be taken offline for the firmware upgrade. Ensure that all user activity has
been paused during the upgrade procedure. Failing to do so could result in loss of data.
SAS and SATA Configurations: If the enclosure contains SAS or SATA drives, the enclosure firmware
should not be upgraded while online. This is due to the configuration having no redundancy due to only having
a single IOM. When the IOM is rebooted, the single path to the drives to service I/O will be taken down and
restored to service when finished booting.
Users should install all of the required downloads before beginning the firmware upgrade process.
Devices (<dev>)
In order to initiate a firmware upgrade on the enclosure, a target must be identified. Linux targets are referred
to as sg (SCSI Generic) devices and appear as /dev/sgX in the Linux Firmware Upgrade procedure. Windows
targets are referred to as SCSI devices and appear as SCSI<dev> in the Windows Firmware Upgrade.
Required Downloads:
• SG3 Utils: download version 1.42 from the SG3 Utils website at:
5.1.1

Downloading Firmware from the Support Portal

Note: The product must be registered in order to download firmware
updates.
1. Open a web browser and navigate to: https://support.hgst.com/.
2. Navigate to the Platforms page by clicking Explore under the Platform Support category.
The Platforms Support page will appear.
3. Locate the Ultrastar Serv60+8 and click Explore under the product.
The Ultrastar Serv60+8 page will appear.
4. Access the Downloads/Documents page by clicking the Explore button under the Downloads/Documents
section.
The Customer Technical Support and Downloads page will appear.
5. Log in to the Customer Technical Support and Downloads page using a username and password. To get
a username and password click Register Now and fill out the form.
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5 System Management
5.1 Storage Subsystem Firmware Upgrade
http://sg.danny.cz/sg/sg3_utils.html