Troubleshooting Idrac Direct - Usb Xml Configuration; Troubleshooting Idrac Direct - Laptop Connection - Dell PowerEdge E31S Series Owner's Manual

11. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default
settings. See the System board jumper setting section
12. In the IDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS
Use.
13. Reconnect and turn on each USB device one at a time.
14. If a USB device causes the same problem, turn off the device, replace the USB cable with a known good cable, and turn on
the device.
Next steps
If all troubleshooting fails, see the Getting help section.
Related references
Getting help on page 201
System board jumper settings
Troubleshooting iDRAC Direct - USB XML
configuration
For information about USB storage device and system configuration, see Integrated Dell Remote Access Controller User's Guide
at www.dell.com/poweredgemanuals
Steps
1. Ensure that your USB storage device is connected to the front USB Management Port, identified by
2. Ensure that your USB storage device is configured with an NTFS or an FAT32 file system with only one partition.
3. Verify that the USB storage device is configured correctly. For more information about configuring the USB storage device,
see Integrated Dell Remote Access Controller User's Guide at
4. In the iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or iDRAC Direct
Only.
5. Ensure that the iDRAC Managed: USB XML Configuration option is either Enabled or Enabled only when the server
has default credential settings.
6. Remove and reinsert the USB storage device.
7. If import operation does not work, try with a different USB storage device.
Next steps
If all troubleshooting fails, see the Getting help section.
Related references
Getting help on page 201

Troubleshooting iDRAC Direct - Laptop connection

For information about USB laptop connection and system configuration, see the Integrated Dell Remote Access Controller
User's Guide at www.dell.com/poweredgemanuals.
Steps
1. Ensure that your laptop is connected to the front USB Management Port, identified by
cable.
2. On the iDRAC Settings Utility screen, ensure that USB Management Port Mode is configured as Automatic or iDRAC
Direct Only.
3. If the laptop is running Windows operating system, ensure that the iDRAC Virtual USB NIC device driver is installed.
188 Troubleshooting your system
on page 182
www.dell.com/poweredgemanuals
icon.
icon with a USB Type A/A