Ford 1996 Windstar Manual page 290

To review your case properly, the Board needs the following
information:
legible copies of all documents and maintenance or repair
orders that relate to the case
the year, make, model, and Vehicle Identification Number
the date you bought your vehicle
the date of repair and the mileage at the time of repair
the current mileage
the name of the dealer who sold you the vehicle or who
serviced your vehicle
a brief description of your unresolved complaint
a brief summary of actions that were taken with the dealer
and Ford Motor Company
the names (if known) of all people you contacted at the
dealership
a description of the action you want taken to resolve your
concern
Should your application NOT qualify for review, an explanation
will be mailed to you.
Customer Assistance
289