Ford 1996 Windstar Manual page 285

If You Have a Service Concern
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships to service your vehicle. This section tells you how to
get service or maintenance for your vehicle.
Dealership Service and Maintenance
Your satisfaction is our #1 goal. If you have questions or
concerns with your vehicle, we suggest you follow these steps:
Contact your Sales Representative or Service Advisor at your
1.
selling/servicing dealership.
If the inquiry or concern remains unresolved, contact the
2.
Sales Manager or Service Manager at the dealership.
If the inquiry or concern cannot be resolved at the dealership
3.
level, please contact the Ford Customer Assistance Center.
In the United States:
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