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The authorized selling dealer, or an alternative authorized FPI dealer if pre-approved by FPI, is responsible for all
in-field diagnosis and service work related to all warranty claims. FPI is not responsible for results or costs of
workmanship of unauthorized FPI dealers or agents in the negligence of their service work.
At all times, FPI reserves the right to inspect reported in the field/on location complaints of products claimed to be
defective before processing or authorizing any claim. Failure to allow this upon request will void the warranty.
All warranty claims must be submitted by the dealer servicing the claim, including a copy of the Bill of Sale (proof
of purchase by you). All claims must be complete and provide full details as requested by FPI to receive
consideration for evaluation. Incomplete claims may be rejected.
Replacement Appliances to the original purchaser are limited to one per warranty term.
Appliances must be installed according to all manufacturers' instructions as per the manual.
All Local and National required codes must be met.
The installer is responsible for ensuring the Appliance is operating as designed at the time of installation.
The original purchaser is responsible for the annual maintenance of the Appliance, as outlined in the owner's
manual. As outlined below, the warranty may be voided due to problems caused by a lack of maintenance.
Purchased parts: Repair/replacement parts purchased by the consumer from FPI after the original coverage has
expired on the Appliance will carry a 90-day warranty, valid with a receipt only. Any item shown to be defective
will be repaired or replaced at our discretion. No labor coverage is included with these parts.
As this is a 20-year Limited Lifetime Warranty, if the Appliance needs to be replaced, the Appliance that was
purchased at the time of sale might not be replaced with exactly the same model Appliance. In that case, FPI will
replace your Appliance with one that is similar at the time of replacement under the terms of this Limited Lifetime
Warranty, but ONLY in the event that an item covered by the Limited Lifetime Warranty is found to be defective.
Please refer to the table on first page of this warranty for items covered by the Limited Lifetime Warranty. Product
changes might be the result of the original Appliance being discontinued, changes in regulatory requirements,
product advancements, etc., which are beyond the control of FPI. This Limited Lifetime Warranty does not cover
any installation costs, or costs associated with changes of required clearances for the replacement Appliance,
hearth pads, mantles, facing and/or facing materials such as framing, completed walls made of drywall, wood,
non-combustible board, tile, brick, stone, marble etc., venting/chimney systems, or components of the chimney
system.
If a suitable replacement is not available, FPI will refund 50% of the purchase price of the Appliance and any applicable
FPI accessories (faceplates, brick panels, media, etc.) purchased at the time of sale. In no event will FPI refund any
portion of the purchase price of, or reimburse costs associated with, any other items, including without
limitation, installation of a new Appliance, changes of required clearances for a new Appliance, hearth pads,
mantles, facing and/or facing materials such as framing, completed walls made of drywall, wood, non-
combustible board, tile, brick, stone, marble etc., venting/chimney systems, or components of the chimney system.
A copy of the receipt or bill of sale will be necessary to validate the purchase price.
Exclusions:
This Limited Lifetime Warranty does not extend to paint, rust or corrosion of any kind due to a lack of maintenance
or improper venting, combustion air provision, corrosive chemicals (i.e. chlorine, salt, air, etc.), door or glass
gasketing.
Malfunction, damage or performance-based issues as a result of environmental conditions, location, chemical
damages, downdrafts, installation error, an installation by an unqualified installer, incorrect chimney components
(including but not limited to cap size or type), operator error, abuse, misuse, use of improper fuels, lack of regular
maintenance and upkeep, acts of God, weather-related problems from hurricanes, tornados, earthquakes, floods,
lightning strikes/bolts or acts of terrorism or war, which result in a malfunction of the Appliance are not covered
under the terms of this Limited Lifetime Warranty.
FPI has no obligation to enhance or modify any Appliance once manufactured (i.e. as products evolve, field
modifications or upgrades will not be performed on existing Appliances).
Revision Date: July 2020
Regency Gas Products Warranty
G600C Gas Fireplace | 97
Grandview
®
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