Cannot Start Scanning From Smart Device - Epson WorkForce ES-500W II User Manual

Solving Problems
If you are using any TWAIN-compliant programs, the correct scanner is not selected as the
source setting. (Windows)
Solutions
Make sure that you select the correct scanner from your programs list.

Cannot Start Scanning from Smart Device

Make sure the smart device and the scanner are connected correctly.
The cause and solution to the problem differ depending on whether or not they are connected.
Checking the Connection Status (Smart Device)
You can use Epson Smart Panel to check the connection status for the smart device and the scanner.
1. Start Epson Smart Panel on your smart device.
2. Check whether or not the scanner name is displayed in Epson Smart Panel.
If the scanner name is displayed, a connection has been successfully established between the smart device and
the scanner.
If a message is displayed saying that the scanner is not selected, a connection has not been established between
the smart device and the scanner. Follow the instructions on the Epson Smart Panel to connect to the scanner.
If you cannot connect to the scanner over a network, check the Related Information.
Related Information
"Cannot connect to a Network" on page 104
&
Cannot connect to a Network
The problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then scanner. Move the
scanner and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
>
Problems Starting Scanning
>
Cannot Start Scanning from Smart Device
104