Epson WorkForce ES-500W II User Manual page 103

Solving Problems
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The scanner is off.
Solutions
Make sure the scanner is turned on.
Also, wait until the status light stops flashing indicating that the scanner is ready to scan.
The Scanner Cannot Connect by USB
The following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the scanner and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the scanner directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
The scanner is off.
Solutions
Make sure the scanner is turned on.
Also, wait until the status light stops flashing indicating that the scanner is ready to scan.
Cannot Scan Even Though a Connection has been Correctly Established
Required applications are not installed on your computer.
Solutions
Make sure the application Epson ScanSmart is installed.
If Epson ScanSmart is not installed, install it again.
"Installing Your Applications" on page 116
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Problems Starting Scanning
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Cannot Start Scanning from Computer
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