Page 1 ES-400/ES-500W/ES-500WR User's Guide...
Page 3: Table Of Contents
Scanner Parts Locations ........................8 Scanner Parts..........................8 Scanner Buttons and Lights......................11 User Replaceable Epson Scanner Parts and Accessories ............14 Changing the Power Off and Sleep Timer Settings ................15 Loading Originals............................17 Loading Originals in the Input Tray..................... 17 Loading Multiple Sizes of Originals in the Input Tray ..............
Page 4 Scanning Two Originals onto One Sheet (Stitching Images) ............83 Scanning Multi-Page Originals as Separate Files - Windows ............86 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ........90 Saving Scanned Documents as a Searchable PDF with Document Capture - Mac....... 91 Saving a Scan as an Office Format File - Windows ...............
Page 5 Ripple Patterns Appear in an Image .................... 146 Spots or Lines Appear in All Scanned Images................146 Scanned Image is Cropped ......................146 Resetting the Epson Scan 2 Settings ..................147 Solving Flatbed Scanner Dock Problems ..................147 Scanned Image Edges are Cropped ................... 148 Line of Dots Appears in All Scanned Images................
Page 6 Safety and Approvals Specifications ....................159 Notices ..............................161 Important Safety Instructions......................161 Restrictions on Copying ........................163 Default Delay Times for Power Management for Epson Products............ 164 Binding Arbitration and Class Waiver ....................164 Trademarks ............................167 Copyright Notice..........................168 libTIFF Software Acknowledgment....................
Page 7: Es-400/Es-500W/Es-500Wr User's Guide
ES-400/ES-500W/ES-500WR User's Guide Welcome to the ES-400/ES-500W/ES-500WR User's Guide. For a printable PDF copy of this guide, click here. If you have not already done so, you can download the Epson ScanSmart software for use with your scanner. Visit epson.com/support (U.S.),...
Page 8: Scanner Basics
Changing the Power Off and Sleep Timer Settings Scanner Parts Locations See these sections to identify the parts on your scanner. Scanner Parts Scanner Buttons and Lights User Replaceable Epson Scanner Parts and Accessories Parent topic: Scanner Basics Scanner Parts...
Page 9 Note: The illustrations show the ES-500W/ES-500WR, but the parts are the same for the ES-400. ADF (Automatic Document Feeder) Edge guides Input tray Input tray extension Output tray Output tray extensions Stopper Kensington security slot USB port...
Page 10 Power inlet Cover open lever Scanner cover Pickup rollers Separation rollers AC adapter...
Page 11: Scanner Buttons And Lights
Power cord USB cable Parent topic: Scanner Parts Locations Scanner Buttons and Lights Buttons ES-400 power button double feed detection skip button slow mode button stop button start button...
Page 12 ES-500W/ES-500WR power button Wi-Fi connect button Wi-Fi button double feed detection skip button slow mode button stop button start button NFC tag...
Page 13 Lights ES-400 ! error light automatic feeding mode light ready light double feed detection skip light slow mode light...
Page 14: User Replaceable Epson Scanner Parts And Accessories
(U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Part Part number Carrier sheet B12B819051...
Page 15: Changing The Power Off And Sleep Timer Settings
Scanner Parts Locations Changing the Power Off and Sleep Timer Settings You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode and turns off automatically. 1. Do one of the following to access the Epson Scan 2 Utility: •...
Page 16 4. Select the length of time after which you want the scanner to automatically turn off when not in use as the Power Off Timer setting. 5. Click Set to save the settings. 6. Close the Epson Scan 2 Utility. Parent topic: Scanner Basics...
Page 17: Loading Originals
Loading Originals Follow the instructions here to load your originals into the scanner. Note: The illustrations show the ES-500W/ES-500WR, but the steps are the same for the ES-400. Loading Originals in the Input Tray Loading Plastic and Laminated Cards in the Input Tray...
Page 18 2. Pull out the output tray and its extension, and open the stopper. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3.
Page 19 4. If you are loading a multi-page original, fan your stack of originals. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a time. 5. Stack the originals with the printed side facing down and slide the stack so the leading edge is at an angle as shown.
Page 20 6. Load standard originals into the input tray printed side down and top edge first, and guide them in until they meet resistance. • If you are loading paper business cards, load up to 15 cards printed side down and long edge first into the input tray horizontally, and slide them in until they meet resistance.
Page 22 • If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals. 7. Slide the edge guides against the edges of the original.
Page 23 Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as it enters into and ejects from the scanner as shown. 8. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals.
Page 24: Loading Multiple Sizes Of Originals In The Input Tray
If scanning thin or wrinkled paper causes paper jams, press the slow mode button once before scanning to slow down the feeding speed; press it again to return to normal speed. Loading Multiple Sizes of Originals in the Input Tray Original Document Specifications Parent topic: Loading Originals...
Page 25 2. Pull out the output tray and its extension, and open the stopper. Note: If you are loading originals that are 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3.
Page 26 4. Load the originals in the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the printed sides are facedown and the top edges are slightly angled in the input tray. 5.
Page 27: Original Document Specifications
If scanning thin or wrinkled paper causes paper jams, press the slow mode button once before scanning to slow down the feeding speed; press it again to return to normal speed. Parent topic: Loading Originals in the Input Tray Original Document Specifications You can load original documents that meet these specifications in your scanner.
Page 28 (393.7 to 6096 mm) Receipts With Epson ScanSmart (ES-500WR): • Receipts scanned at 301 dpi or more: up to 8.5 × 15.5 inches (215.9 × 393.8 • Receipts scanned at 300 dpi or less: up to 3.14 × 26 inches (79 × 660 mm) at a width of 3.14 inches (79 mm) or less...
Page 29: Loading Plastic And Laminated Cards In The Input Tray
Note: You can load originals of different sizes, paper types, and thicknesses up to this size: Letter (8.5 × 11 inches [216 × 279 mm]). Caution: Do not load the following types of originals in the scanner, or they may be damaged or may damage the scanner: •...
Page 30 1. Open the input tray, pull out the output tray, and open the stopper. Do not pull out the extensions. 2. Slide the input tray edge guides all the way out.
Page 31 3. Load plastic or laminated cards printed side down and long edge first into the input tray horizontally, and slide them in until they meet resistance.
Page 32 Note: Do not load plastic cards vertically.
Page 33 4. Slide the edge guides against the edges of the card. 5. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning the cards. Note: If you do not disable the Detect Double Feed setting and a double feed error occurs, remove the plastic or laminated card from the input tray and reload it.
Page 34: Plastic And Laminated Card Specifications
Plastic and Laminated Card Specifications Parent topic: Loading Originals Related references Plastic and Laminated Card Specifications Related topics Scanning Plastic and Laminated Card Specifications You can load original plastic and laminated cards that meet these specifications in your scanner. Paper type Paper size Paper thickness Loading capacity...
Page 35 2. Pull out the output tray and its extension, and open the stopper. Note: If you are loading originals that are 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3.
Page 36 4. Load envelopes vertically in the input tray with the printable side down and the flap facing as shown. Slide in the envelopes until they meet resistance.
Page 37 5. Do one of the following to load a photo, or folded or irregularly shaped originals: • For a Letter- or A4-size or larger original, fold it as shown and place it in the center of an optional carrier sheet. Make sure the illustration on the front edge of the carrier sheet is facing up. •...
Page 38 6. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original...
Page 39 Photo or irregularly shaped original 7. Slide the edge guides against the edges of the original or carrier sheet. 8. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals.
Page 40: Special Original Specifications
9. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals. Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the scanner.
Page 41 Paper type Paper size Paper thickness Loading capacity Irregularly shaped Up to this size: A4 (8.3 × 11.7 0.012 inch (0.3 mm) 5 carrier sheets originals inches [210 × 297 mm]) maximum (load only in a carrier (excluding the sheet) thickness of the carrier sheet) Parent topic:...
Page 42: Wi-Fi Networking
Wi-Fi Networking See these sections to use your scanner over a Wi-Fi network. Note: You can set up network scanning to your scanner through the optional Epson Network Interface Unit (ES-400/ES-500W/ES-500WR) or through a direct connection to your scanner (ES-500W/ES- 500WR).
Page 43: Connecting To An Existing Wi-Fi Network
Connecting to an Existing Wi-Fi Network You can set up your scanner to communicate with your computer using a wireless router. The wireless router can be connected to your computer over a wireless or wired network. Epson scanner Wireless router Computer with a wireless interface...
Page 44: Manually Connecting To A Wi-Fi Network
Manually Connecting to a Wi-Fi Network Wi-Fi Protected Setup (WPS) Setting Up Network Scanning Parent topic: Wi-Fi Networking Manually Connecting to a Wi-Fi Network You can manually connect the scanner to a Wi-Fi network by entering the network names (SSIDs) and passwords for your wireless network router and scanner (ES-500W/ES-500WR).
Page 45: Using Wps To Connect To A Network
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router. If there is no hardware button, there may be a WPS setting in the software for the device. Check your network product documentation for details. Using WPS to Connect to a Network Using WPS PIN Mode to Connect to a Network Parent topic:...
Page 46: Using Wps Pin Mode To Connect To A Network
(ES-400/ES-500W/ES-500WR) or through a direct connection to your scanner (ES-500W/ES-500WR). If you are connecting through the optional Epson Network Interface Unit, first connect the unit to your scanner and verify that both are working properly. Then follow the instructions here to set up your...
Page 47 Epson Scan 2 Utility. Your scanner must be turned on and connected to the network. Note: Make a note of the IP address or host name of the scanner or the optional Epson Network Interface Unit so you can enter it in these steps.
Page 48 • Under Search for Network, select the IP address of your Epson Network Interface Unit or scanner and click Add. • Select the Enter address setting, type in the IP address or host name of your Epson Network Interface Unit or scanner, and click Add.
Page 49: Determining The Scanner's Ip Address
Setting Up Network Scanning Epson DocumentScan App for iOS/Android You can use the Epson DocumentScan app to scan from a network scanner to an iOS or Android device over a direct Wi-Fi connection. For more information about Epson DocumentScan, search for the app on the App Store (iOS) or Google Play (Android).
Page 50: Network Interface Unit Control Panel
See the documentation that came with the optional Epson Network Interface Unit for instructions on connecting it to your scanner. After connecting the Epson Network Interface Unit, you need to set up your scanner for network scanning. See the link below.
Page 51: Scanning To Network Computers From The Network Interface Unit - Windows
Epson Network Interface Unit. 1. Press the OK button on the Epson Network Interface Unit. 2. On the LCD screen of the Epson Network Interface Unit, select the computer you want to send the scanned file to and press the OK button.
Page 52: Restoring Default Network Settings
Press and hold the Wi-Fi button on the scanner for at least three seconds to disable the Wi-Fi features. When the Wi-Fi light and the AP mode light turn off, Wi-Fi is disabled. Parent topic: Wi-Fi Networking Restoring Default Network Settings If you need to solve a problem with your network connection, you can restore all network settings to their defaults (ES-500W/ES-500WR).
Page 53: Scanning
Scanning You can scan your originals and save them as digital files. Note: For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart or click here to access the Epson ScanSmart User's Guide. Starting a Scan...
Page 54: Adding And Assigning Scan Jobs With Document Capture Pro - Windows
Note: If you did not install Epson ScanSmart, make sure Epson Scan 2 and either Document Capture Pro (Windows) or Document Capture (Mac) are installed on the computer connected to the scanner. Document Capture Pro (Windows) and Document Capture (Mac) do not support scanning from the start button on your scanner over a wireless network (ES-500W/ES-500WR).
Page 55 • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. 2. If you see a Switch to Simple View button in the upper right corner of the window, click it.
Page 56: Assigning Start Button Settings Or Scan Jobs - Mac
You see a window like this: 4. To add a scan job, click the New Job icon, enter a name for the new job, select settings as necessary, and click OK. You can now use the new scan job when you scan with Document Capture Pro. Note: See the Help information in Document Capture Pro for details.
Page 57 Epson ScanSmart User's Guide. Note: If you did not install Epson ScanSmart, Document Capture Pro (Windows) and Document Capture (Mac) do not support scanning from the start button on your scanner over a wireless network (ES- 500W/ES-500WR).
Page 58: Starting A Scan Using The Epson Scan 2 Icon
Starting a Scan from a Scanner Button Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
Page 59 You see an Epson Scan 2 window like this:...
Page 60: Starting A Scan From A Scanning Program
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 61 You see an Epson Scan 2 window like this:...
Page 62: Scanning With Document Capture Pro In Standard View
2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 63 4. Select Scan Settings from the Scan Setting Name list (or select Scan > Scan Settings from the menu bar). You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6.
Page 64 You see a preview of your scan in the Document Capture Pro window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture Pro window. 7. If you would like to scan additional originals and add them to the current captured images, click the Add Page(s) icon and follow the instructions on the screen.
Page 65: Scanning With Document Capture Pro In Simple View
2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 66 You see a window like this: 4. Click Select Scanner and select your scanner from the scanner list, if necessary. 5. If you want to use a scan job, click one of the job icons in the Job section of the window to complete and send your scan with one click.
Page 67 6. If you want to select scan settings for a particular destination, click the Scan Settings button, select any displayed settings you want to use, and click OK. Note: See the help information in Document Capture Pro for details. If you do not see the Scan Settings button, click the <...
Page 68: Scanning With Document Capture - Mac
Document Capture for details. 1. Load your original in the product. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may need to select your scanner from the scanner list.
Page 69 5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window. 7. Click Scan.
Page 70 You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps.
Page 71: Scanning In Epson Scan 2
Loading Originals Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in JPEG format in your operating system's Documents or My Documents folder, or opens it in your scanning program. You can select settings, preview, and change the scanned file settings as necessary.
Page 72 You see this window:...
Page 73 4. Select the Scanning Side setting that matches the sides of the original that you want to scan. 5. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary.
Page 74 Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 11. Reinsert your original into the ADF. 12. If scanning an original in a carrier sheet or other special original, see the link below for other setting requirements for special documents.
Page 75: Additional Scanning Settings - Main Settings Tab
Loading Originals Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Stitch Images When scanning double-sided originals, lets you lay out images from both sides of the original onto one scanned page.
Page 76 If the scanner detects marks from the other side of a blank page and adds the marks to the scanned image, adjust this setting to prevent this. Detect Double Feed Detects a double-feed paper error in the ADF. If you are scanning an original envelope or plastic card, select Off. Parent topic: Scanning in Epson Scan 2...
Page 77: Additional Scanning Settings - Advanced Settings Tab
Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.
Page 78 Corrects shadowing around the edges of the image by filling the shadows with black or white. Remove Punch Holes Removes the shadows caused by holes on the edges of the original. Dual Image Output Scans the original image twice using different output settings (Windows only). Parent topic: Scanning in Epson Scan 2...
Page 79: Scanning Settings For Special Documents
Scanning Settings for Special Documents You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special originals. Type of original Required settings Envelope Select Off as the Detect Double Feed setting. Plastic cards Select Plastic Card (Landscape) as the Document Size setting and Off as the Detect Double Feed setting.
Page 80: Scan Resolution Guidelines
You can save multi-page documents in one PDF file. Recognized text in the scanned document can be searched. Parent topic: Scanning in Epson Scan 2 Scan Resolution Guidelines The resolution setting in your scanning software, measured in dpi (dots per inch), controls the amount of detail captured in your scans.
Page 81: Scanning With Nfc From Your Android Device
AP mode. In AP mode, you can connect up to four devices to the scanner at the same time. 1. Make sure Epson DocumentScan is installed on your Android device and NFC is turned on in your device's settings.
Page 82 Epson DocumentScan opens on your device and connects to the scanner automatically. Note: If you do not have Epson DocumentScan installed, the app store page for the Epson DocumentScan app opens on your device. Install Epson DocumentScan and repeat this step.
Page 83: Scanning Special Projects
Scanning Special Projects Your product's scanning software offers various options to help you quickly complete special scan projects. Note: For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart or click here to access the Epson ScanSmart User's Guide.
Page 84 You see a window like this: 4. Click the Scan Settings button, then click Detailed Settings. Note: If you do not see any icons, click the V symbol next to the Job Settings button.
Page 85 You see an Epson Scan 2 window like this:...
Page 86: Scanning Multi-Page Originals As Separate Files - Windows
The scanned image is displayed. Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the document.
Page 87 You see the Document Capture Pro window. 3. If you see a Switch to Simple View button in the upper right corner of the window, click it. You see a window like this: 4. Click the Scan Settings button. Note: If you do not see any icons, click the V symbol next to the Job Settings button.
Page 88 You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click one of the destination icons (except Print) in the Scan and... section of the window. Your product starts scanning and you see the settings window.
Page 89 You see a window like this: 9. Select the method you used to separate the originals as the Separator setting. Note: See the help information in Document Capture Pro for details. 10. If necessary, select Create Folder and select a folder name. 11.
Page 90: Saving Scanned Documents As A Searchable Pdf Using Epson Scan 2
Optical Character Recognition (OCR) and then embedded in the scanned original. Note: You must download and install the required Epson Scan 2 OCR Component to scan using OCR with Epson Scan 2. Select Epson Software Updater in the Windows Start menu or Mac Epson Software folder, and select the component and PDF extension files to download and install them.
Page 91: Saving Scanned Documents As A Searchable Pdf With Document Capture - Mac
Note: The settings may vary, depending on the software version you are using. See the Help information in Document Capture for details. 1. Load your original in the product for scanning. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture.
Page 92 You see a window like this: Note: You may need to select your scanner from the scanner list. 3. Click the Scan icon.
Page 93 5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window. 7. Click Scan.
Page 94 You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps.
Page 95: Saving A Scan As An Office Format File - Windows
2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 96 4. Click the Scan Settings button. Note: If you do not see any icons, click the V symbol next to the Job Settings button. You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details.
Page 97: Saving A Scan As An Office Format File - Mac
Note: The settings may vary, depending on the software version you are using. See the Help information in Document Capture for details. 1. Load your original in the product for scanning. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture.
Page 98 You see a window like this: Note: You may need to select your scanner from the scanner list. 3. Click the Scan icon.
Page 99 5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window. 7. Click Scan.
Page 100 You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps.
Page 101: Scanning To A Sharepoint Server Or Cloud Service - Windows
2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 102 You see a window like this: 4. Click the Scan Settings button. Note: If you do not see any icons, click the V symbol next to the Job Settings button.
Page 103 You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click one of the cloud server or service destination icons in the Scan and... section of the window. Your product starts scanning and you see the settings window.
Page 104 8. Adjust any settings and click OK. Note: See the help information in Document Capture Pro for details. Your originals are uploaded to the indicated server or cloud service. Parent topic: Scanning Special Projects Related topics Loading Originals...
Page 105: Using The Optional Flatbed Scanner Dock - Windows
The optional flatbed scanner dock combines your document scanner with a flatbed scanner into a single unit (ES-400). This allows you to scan thick or over-sized originals, such as cardboard and books, that won't fit into the document scanner's ADF.
Page 106: Scanning From The Flatbed Scanner Dock
Stopper Output tray extension Scanner cover/output tray USB port 1 (for connecting flatbed dock to computer) USB port 2 (for connecting flatbed dock to document scanner) Power inlet Parent topic: Using the Optional Flatbed Scanner Dock - Windows Scanning from the Flatbed Scanner Dock See these sections to scan when using the optional flatbed scanner dock.
Page 107 Caution: Make sure the scanner is placed on a flat surface. Do not place heavy objects on the scanner glass and do not press on the glass with too much force, or it may damage the scanner. Do not leave photos on the scanner glass for an extended period, or they may stick to the glass.
Page 108 2. Open the flatbed scanner cover.
Page 109 3. Place your original facedown on the scanner glass with the top edge facing as shown. Slide the original to the edges of the indicated corner.
Page 110: Scanning From The Adf With The Flatbed Scanner Dock Attached
4. Close the flatbed scanner cover gently to keep your original in place. If you are scanning a book or other thick document, hold the scanner cover down as you scan. 5. Start Epson Scan 2. 6. Select Scanner Glass as the Document Source setting.
Page 111 • Extend the output tray a little longer than the length of the original and move the stopper forward or backward as necessary.
Page 112 For originals between 8.2 inches and 11.7 inches (210 mm to 297 mm) long: • Open and extend the document scanner's input tray, open the flatbed scanner's stopper, and slide the stopper forward or backward so that it is a little longer than the length of the original. (Do not open the output tray on the document scanner.)
Page 113: Cleaning The Flatbed Scanner Dock
Scanning from the Flatbed Scanner Dock Related tasks Scanning from the Docked Flatbed Scanner Scanning in Epson Scan 2 Cleaning the Flatbed Scanner Dock To keep your product working at its best, you should clean it several times a year.
Page 114 1. Turn off the document scanner using the power button. Note: There is no power button on the flatbed scanner. 2. Unplug the AC power cord and disconnect the USB cable that connects the flatbed scanner dock to the computer. 3.
Page 115: Transporting The Flatbed Scanner Dock
Transporting the Flatbed Scanner Dock If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it for transportation as described here. Note: If you are transporting only the flatbed scanner dock (without the document scanner), follow the installation instructions that came with the flatbed scanner dock in reverse to remove the flatbed scanner and dock from the document scanner.
Page 116 3. Lift the entire scanner unit as shown, making sure to keep it level during transport. 4. Place the scanner unit in its original packing materials if possible, or use equivalent materials with cushioning around the scanner. Caution: Avoid turning the scanner upside down when transporting it or you may damage the scanner.
Page 117: Cleaning And Transporting Your Scanner
Note: The illustrations show the ES-500W/ES-500WR, but the instructions are the same for the ES-400. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Page 118 3. Pull down on the cover open lever and open the scanner cover. 4. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with...
Page 119 Use a small amount of cleaner on the cleaning cloth to remove the stains. Wipe off all remaining liquid. Caution: Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too much force on the glass. 5.
Page 120 6. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry...
Page 121 7. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller.
Page 122: Checking The Scanner Roller Counter
1. Make sure the scanner is turned on and connected to your computer. 2. Do one of the following to open the Epson Scan 2 Utility: • Windows 10: Click and select EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
Page 123: Replacing The Scanner Rollers
Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 3. Click the Counter tab. You see a screen like this: 4.
Page 124 Note: The illustrations show the ES-500W/ES-500WR, but the instructions are the same for the ES-400. 1. Turn off the scanner. 2. Unplug the AC adapter. 3. Disconnect any connected cables. 4. Pull down on the cover open lever and open the scanner cover.
Page 125 5. Press down on the pickup roller cover latch and pull up the cover to remove it.
Page 126 6. Pull down the tab on the pickup rollers and slide the rollers to the right to remove them. 7. To install the new pickup rollers, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the rollers.
Page 127 8. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup rollers are not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again.
Page 128 9. Squeeze the tabs on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 10. Slide the separation roller to the left and remove it.
Page 129 15. Plug in the AC adapter and turn on the scanner. 16. Reset the roller counter. Resetting the Scanner Roller Counter Parent topic: Cleaning and Transporting Your Scanner Related references User Replaceable Epson Scanner Parts and Accessories Related tasks Checking the Scanner Roller Counter Resetting the Scanner Roller Counter...
Page 130: Resetting The Scanner Roller Counter
Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 3. Click the Counter tab. You see a screen like this:...
Page 131: Transporting Your Scanner
4. Click Reset. The Number of Scans field changes to 0 (zero). 5. Close the Epson Scan 2 Utility. Parent topic: Replacing the Scanner Rollers Transporting Your Scanner If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it for transportation as described here.
Page 132: Solving Problems
Solving Flatbed Scanner Dock Problems Uninstall Your Scanner Software Where to Get Help Scanner Light Status You can often diagnose problems with your scanner by checking its lights. ES-400 ! error light automatic feeding mode light ready light double feed detection skip light...
Page 133 If the light continues to flash, a scanner error may have occurred. Turn the scanner off and then back on again. If the error continues, contact Epson for support. The ! error light is on The scanner cover is open. Make sure the scanner cover is closed and...
Page 134 • Check the scanner connection to your computer to make sure it is • ! error secure. • ready • Turn the scanner off and then back on again. If the error continues, the scanner may be malfunctioning. Contact Epson for support. • AP mode (ES- 500W/ES-500WR) • Wi-Fi (ES-500W/ES-...
Page 135: Solving Scanning Problems
Check these solutions if you have problems scanning with your product. Scanner Does Not Turn On or Turns Off Unexpectedly Scanner Button Does Not Work as Expected Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Original Feeds Incorrectly in Scanner Original Jams in Scanner Scanning is Slow...
Page 136: Scanner Button Does Not Work As Expected
• Make sure you have assigned the correct job to the scanner button and change it, if necessary. • Check the status of the lights and make sure the scanner is ready to scan. • When using a wireless connection, start Epson Scan 2 on your computer before scanning from the product (ES-500W/ES-500WR).
Page 137: Cannot Start Epson Scan 2
• If you connected the scanner using a USB cable, make sure it is connected directly to your computer or through only one USB hub. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall all versions and install one version.
Page 138: Original Feeds Incorrectly In Scanner
• If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window (Windows only), start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.
Page 139: Original Jams In Scanner
Original Jams in Scanner If an original has jammed inside the scanner, follow these steps: Note: The illustrations show the ES-500W/ES-500WR, but the instructions are the same for the ES-400. 1. Turn off your scanner. 2. Remove all originals from the input tray.
Page 140 4. Gently pull out any jammed originals from inside the scanner. 5. Gently pull out any jammed originals from the output tray.
Page 141: Scanning Is Slow
6. Close the scanner cover. 7. Carefully follow all loading instructions when you reload originals. If originals jam in the scanner frequently, try the following: • Press the slow mode button to slow down the scanning speed. • Close the output tray and let the originals fall freely onto the surface below the scanner. •...
Page 142: Solving Network Scanning Problems
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your scanner, turn it back on, and try starting Epson Scan 2 again.
Page 143: Scanner Cannot Connect To A Wireless Router
Related topics Wi-Fi Networking Scanner Cannot Connect to a Wireless Router If your scanner has trouble finding or connecting to a wireless router, try these solutions: • If you are connecting the scanner via Wi-Fi Protected Setup (WPS), make sure you activate WPS on your scanner within 2 minutes of activating WPS discovery mode on the router by pressing the WPS button or enabling the WPS setting in your router firmware.
Page 144: Solving Scanned Image Quality Problems
If an image from the back of a thin original appears in your scanned image, make sure you selected the correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2. You can also select the Remove Background setting in Epson Scan 2.
Page 145: Characters Are Not Recognized During Conversion To Editable Text (Ocr)
• Set the scanning resolution between 200 and 600 dpi. • If the original document is in landscape mode, set the Rotate setting to Auto in Epson Scan 2. • If you are using OCR software, check the manual for any additional adjustments.
Page 146: Ripple Patterns Appear In An Image
Scanned Image is Cropped If the edges of a scanned image are cropped, try the following solutions: • Select Auto Detect or Auto Detect (Long Paper) as the Document Size setting in Epson Scan 2, Document Capture Pro, or Document Capture.
Page 147: Resetting The Epson Scan 2 Settings
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2 Utility. 2. Click the Other tab. 3. Click Reset. Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re- install it. Parent topic: Solving Scanned Image Quality Problems Solving Flatbed Scanner Dock Problems Check these solutions if you have problems scanning with the optional flatbed scanner dock (ES-400).
Page 148: Scanned Image Edges Are Cropped
• Place a piece of black paper on the back of the original and scan it again. • Make sure you selected the correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2. Parent topic:...
Page 149: Uninstalling Scanner Software - Windows
Uninstall/Change. 4. Restart your computer, then see the Start Here sheet to re-install your software. Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Uninstall Your Scanner Software Uninstalling Scanner Software - Mac In most cases, you do not need to uninstall your scanner software before re-installing it.
Page 150: Where To Get Help
7. Follow the on-screen instructions to uninstall the software. 8. To reinstall your scanner software, see the Start Here sheet for instructions. Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic:...
Page 151 You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...
Page 152: Technical Specifications
To use your product and its software, your computer should use one of these Microsoft operating systems: • Windows 10 • Windows 8.x • Windows 7 Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support...
Page 153: General Specifications
• OS X 10.11.x Note: The UNIX File System (UFS) for OS X and Fast User Switching on OS X is not supported. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.),...
Page 154 Maximum: 8.5 × 240 inches (215.9 × 6096 mm) Minimum: 2 × 2 inches (50.8 × 50.8 mm) With Epson ScanSmart (ES-500WR): • Receipts scanned at 301 dpi or more: up to 8.5 × 15.5 inches (215.9 × 393.8 mm) •...
Page 155: Dimension Specifications
Interface SuperSpeed USB 3.0 (backward-compatible with USB 1.1) IEEE802.11b/g/n (ES-500W/ES-500WR) Ethernet 1000BASE-T/100BASE-TX/10BASE-T (via optional Network Interface Unit) NFC Simple Tag (ES-500W/ES-500WR); no interface with scanner controller; Android 4.0 or later required) Light source RGB LED * You cannot use a USB and network connection at the same time. Parent topic: Technical Specifications Dimension Specifications...
Page 156: Environmental Specifications
Power consumption Operating: 17 W (approximate) (USB connection) Ready mode: 9.2 W (approximate) Sleep mode: 1.2 W (approximate) Power off mode: 0.1 W (approximate) AC Adapter AC adapter model 100 to 240 V model: A471H 220 to 240 V model: A472E Rated input current 1.2 A Rated frequency range...
Page 157: Network Interface Specifications (Es-500W/Es-500Wr)
Network Interface Specifications (ES-500W/ES-500WR) Wi-Fi Wireless LAN standard IEEE802.11 b/g/n Wireless security WPA2-PSK (AES); WPA2 compliant support for WPA/WPA2 Personal WPA2-Enterprise; WPA2 compliant with support for WPA/WPA2 Enterprise WEP (64/128 bit) Frequency range 2.4 GHz Communication mode Infrastructure mode Ad hoc mode; not supported for IEEE802.11n AP mode;...
Page 158: Flatbed Scanner Dock Specifications (Es-400)
Certificates/Secret key imports (Server) Authentication for email sending POP before SMTP, APOP, SMTP Authentication MIB accessing SNMPv3 Authentication/Encryption Parent topic: Technical Specifications Flatbed Scanner Dock Specifications (ES-400) Interface Hi-Speed USB Rated DC input power supply DC 24 V voltage Dimensions Width: 11.8 inches (300 mm)
Page 159: Safety And Approvals Specifications
• Manufacturer: Askey Computer Corporation. • Type: WLU6320-D69 (RoHS) This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.
Page 160 Parent topic: Technical Specifications...
Page 161: Notices
Notices Check these sections for important notices about your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 162 • Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as specifically explained in this guide. Caution: Radio waves from this product may adversely affect the operation of medical equipment, airplanes, or automatically controlled devices, such as pacemakers, automatic doors, or fire alarms. When using this product near such devices or inside a medical facility, follow the directions from authorized staff members at the facility, and follow all posted warnings and directions on the device to avoid causing an accident.
Page 163: Restrictions On Copying
• Never disassemble, modify, or attempt to repair the AC adapter by yourself except as specifically explained in the scanner's guides. • If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of the correct size and rating.
Page 164: Default Delay Times For Power Management For Epson Products
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,...
Page 165 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,...
Page 166 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 167: Trademarks
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the...
Page 168: Copyright Notice
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 169: A Note Concerning Responsible Use Of Copyrighted Materials
Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

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