Epson WorkForce ES-500W II User Manual
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Epson WorkForce ES-500W II User Manual

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Table of Contents

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User's Guide
Product Features
Scanner Basics
Specifications of Originals and Placing
Originals
Network Settings
Scanning
Maintenance
Solving Problems
NPD6415-00 EN

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Table of Contents
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Summary of Contents for Epson WorkForce ES-500W II

  • Page 1 User's Guide Product Features Scanner Basics Specifications of Originals and Placing Originals Network Settings Scanning Maintenance Solving Problems NPD6415-00 EN...
  • Page 2 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 3 Trademarks ❏ EPSON, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION and their logos are registered trademarks or trademarks of Seiko Epson. ❏ Microsoft ® ® ® , Windows , and Windows Vista are registered trademarks of Microsoft Corporation. ❏ Apple, macOS, and OS X are registered trademarks of Apple, Inc.

  • Page 4: Table Of Contents

    Making AP Mode Settings....67 (Epson ScanSmart)..... . 23 Checking the Scanner's IP Address.
  • Page 5 The Edge of the Original is Not Scanned Useful Features when Automatically Detecting the Size of the Setting the Glass Surface Stain Detection Feature. . . 77 Original......113 Setting the Document Protection Feature.
  • Page 6 Technical Support Web Site....175 Contacting Epson Support....175 Before Contacting Epson.
  • Page 7 About This Manual Introduction to the Manuals......... . . 8 Marks and Symbols.

  • Page 8: About This Manual

    Provides you with information on setting up the product and installing the application. ❏ User's Guide (digital manual) Provides instructions on using the product, maintenance, and solving problems. As well as the manuals above, see the help included in the various Epson applications. Marks and Symbols Caution: Instructions that must be followed carefully to avoid bodily injury.
  • Page 9 About This Manual > Operating System References ❏ Microsoft ® ® Windows 8.1 operating system ❏ Microsoft ® ® Windows 8 operating system ❏ Microsoft ® ® Windows 7 operating system Mac OS In this manual, "Mac OS" is used to refer to macOS Catalina, macOS Mojave, macOS High Sierra, macOS Sierra, OS X El Capitan, and OS X Yosemite.

  • Page 10: Important Instructions

    Important Instructions Safety Instructions..........11 Restrictions on Copying.

  • Page 11: Safety Instructions

    ❏ Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Place the product and options on a flat, stable surface that extends beyond the base of the product and options in all directions.

  • Page 12: Restrictions On Copying

    Important Instructions > Restrictions on Copying ❏ Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or aerosol cleaners except as specifically explained in the product’s guides. ❏ If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical outlet.

  • Page 13: Product Features

    Product Features Supports Epson Smart Panel, an App for Smart Devices..... . 14 Paper Protection to Reduce Damage to the Originals......15 Notification of Dirt on the Sensor.

  • Page 14: Supports Epson Smart Panel, An App For Smart Devices

    ❏ You can easily make Wi-Fi settings by following the guidance provided. ❏ You can check the causes and solutions to errors from your smart device. Related Information “Application for Scanning Documents from a Smart Device (Epson Smart Panel)” on page 24 &...

  • Page 15: Paper Protection To Reduce Damage To The Originals

    Product Features > Double-Feed Detection Feature with Selectable Stop Timing Paper Protection to Reduce Damage to the Originals This scanner comes with a paper protection feature. This feature reduces damage to originals by stopping scanning when it detects a feeding error, such as when scanning stapled documents by mistake. Related Information “Setting the Document Protection Feature”...

  • Page 16: High-Quality Scanning With Automatic Document Detection

    Product Features > High-Quality Scanning with Automatic Document Detection For example, when scanning slips attached to sheets of paper, selecting After Eject detects a double-feed and stops after ejecting the paper, but allows you to continue scanning. Related Information “Setting the Operation When a Double-Feed is Detected” on page 79 &...

  • Page 17: Scanner Basics

    Scanner Basics Part Names and Functions..........18 Buttons and Lights on the Control Panel.

  • Page 18: Part Names And Functions

    Scanner Basics > Part Names and Functions Part Names and Functions Front ADF (Automatic Document Feeder) Feeds loaded originals automatically. Edge guides Feeds originals straight into the scanner. Slide to the edges of the originals. Input tray Loads originals. Pull out the tray extension if originals are too big for the input tray.
  • Page 19 Scanner Basics > Part Names and Functions Security slot Inserts a security lock for theft prevention. USB port Connects a USB cable. DC inlet Connects the AC adapter. Inside Cover open lever Pull the cover open lever and open the scanner cover. Scanner cover Pull the cover open lever and open the scanner cover when cleaning inside of the scanner and removing jammed paper.

  • Page 20: Buttons And Lights On The Control Panel

    Scanner Basics > > Buttons and Lights on the Control Panel Buttons Buttons and Lights on the Control Panel Buttons Power button Turns the scanner on or off. Wi-Fi connect button Press the WPS button on the access point, and then press button for more than three seconds to connect to a Wi-Fi network.

  • Page 21: Lights

    Scanner Basics > > Buttons and Lights on the Control Panel Lights ❏ Cancels scanning. Stop button ❏ Finishes Automatic Feeding Mode. ❏ Cancels Wi-Fi settings by push button setup (WPS). ❏ Press this to release the error when a network connection error occurs.

  • Page 22: Error Indicators

    Scanner Basics > > Buttons and Lights on the Control Panel Error Indicators Automatic Feeding Mode The scanner is in Automatic Feeding Mode. Scanning starts when light an original is placed in the input tray. Ready light The scanner is ready to be used. Flashing: The scanner is scanning, waiting to scan, processing, or sleeping.

  • Page 23: Information On Applications

    This application allows you to scan documents easily, and then save the scanned images in simple steps. See the Epson ScanSmart help for details on using the features. Starting on Windows ❏ Windows 10 Click the start button, and then select Epson Software > Epson ScanSmart.

  • Page 24: Application For Scanning Documents From A Smart Device (Epson Smart Panel)

    Smart Panel) Epson Smart Panel is an application that allows you to scan documents using smart devices such as smart phones and tablet devices. You can save the scanned data in smart devices or cloud services, and send by e-mail.
  • Page 25 ❏ If the administrator password has not been set when accessing Web Config, you need to set a user name and password. Important: Do not forget the user name and the password. If you forget them, you will need to contact Epson service support. 2. If you want to change the scanner settings, you need to login as an administrator.

  • Page 26: Application For Setting Up The Device On A Network (Epsonnet Config)

    If the administrator password has not been set when accessing Web Config, you need to set a user name and password. Important: Do not forget the user name and the password. If you forget them, you will need to contact Epson service support.

  • Page 27: Application For Creating Driver Packages (Epsonnet Setupmanager)

    Roller Assembly Kit Codes Parts (the pickup roller and separation roller) should be replaced when the number of scans exceeds the service number. You can check the latest number of scans in the Epson Scan 2 Utility. A: pickup roller, B: separation roller...

  • Page 28: Cleaning Kit Codes

    B12B819681 (India only) This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement cycle. The replacement cycle may vary depending on different paper types, such as paper that generates a lot of paper dust or paper with a rough surface that may shorten the life cycle.

  • Page 29: Specifications Of Originals And Placing Originals

    Specifications of Originals and Placing Originals Specifications of Originals..........30 Placing Originals.

  • Page 30: Specifications Of Originals

    Specifications of Originals and Placing Originals > > … Specifications of Originals General Specifica Specifications of Originals This section explains the specifications and conditions of originals that can be loaded in the ADF. General Specifications for Originals being Scanned Type of Original Thickness Size Plain paper...
  • Page 31 ❏ 50 to 200 dpi : 6,096.0 mm ( 240.0 in.) ❏ 201 to 300 dpi : 5,461.0 mm ( 215.0 in.) ❏ 301 to 600 dpi : 1,346.0 mm ( 53.0 in.) Note: You cannot scan long paper using Epson Smart Panel.
  • Page 32 0.8 mm (0.03 in.) or less 1 card Note: You cannot scan laminated cards using Epson Smart Panel. Specifications for Originals Using the Carrier Sheet The optional Carrier Sheet is a sheet designed to transport originals through the scanner. You can scan originals that are larger than A4/Letter size, important documents or photos which must not damaged, thin paper, irregular shaped originals, and so on.

  • Page 33: Types Of Originals That Require Attention

    Specifications of Originals and Placing Originals > > … Specifications of Originals Types of Original Type Size Thickness Loading Capacity of the Carrier Sheet Originals that cannot be 0.3 mm (0.012 in.) or less 5 sheets loaded directly into the (excluding the thickness of scanner the Carrier Sheet)

  • Page 34: Types Of Originals That Must Not Be Scanned

    Off in Detect Double Feed on the Main Settings tab in Epson Scan 2 window. When you are using Epson ScanSmart, you can open the Epson Scan 2 window by pressing the Settings button > Scanner Settings tab > Scan Settings.

  • Page 35: Placing Originals

    Specifications of Originals and Placing Originals > > Placing Originals Standard Size Originals Note: ❏ Do not feed photos, valuable original artwork, or important documents which you do not want to damage or deface into the scanner directly. Misfeeding may wrinkle or damage the original. When scanning such originals, make sure you use the Carrier Sheet (sold separately).
  • Page 36 Specifications of Originals and Placing Originals > > Placing Originals Standard Size Originals Placing Standard Size Originals 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. Note: ❏...
  • Page 37 Specifications of Originals and Placing Originals > > Placing Originals Standard Size Originals 3. Fan the originals. Hold both ends of the originals and fan them a few times. 4. Align the edges of the originals with the printed side facing down and slide the leading edge into a wedge shape.
  • Page 38 Specifications of Originals and Placing Originals > > Placing Originals Standard Size Originals 6. Slide the edge guides to fit the edge of the originals making sure there are no gaps between the originals and the edge guides. Otherwise, the originals may be fed skewed.
  • Page 39 Specifications of Originals and Placing Originals > > Placing Originals Standard Size Originals Note: ❏ When scanning originals with punch holes such as loose leaf paper, load the originals with the holes facing the side or facing down. There must not be any holes within a 30 mm (1.2 inches) strip at the center of the originals. However, there can be holes within 30 mm (1.2 inches) from the leading edge of the originals.

  • Page 40: Long Paper

    ❏ 201 to 300 dpi : 5,461.0 mm ( 215.0 in.) ❏ 301 to 600 dpi : 1,346.0 mm ( 53.0 in.) Note: You cannot scan long paper using Epson Smart Panel. Placing Long Paper 1. Open the input tray, and then slide out the output tray.
  • Page 41 Specifications of Originals and Placing Originals > > Placing Originals Long Paper 2. Slide the edge guides on the input tray all the way out. 3. Load the original straight into the input tray, facing down with the top edge facing into the ADF. Slide the original into the ADF until it meets resistance.

  • Page 42: Plastic Cards

    Scanner Settings tab > Scan Settings. There are three ways to specify the paper size in Epson Scan 2, if the paper length is 3,048 mm (120 inches) or less, you can select Auto Detect (Long Paper) to detect the size automatically.
  • Page 43 Specifications of Originals and Placing Originals > > Placing Originals Plastic Cards Size Card Type Thickness Loading Capacity Loading Direction ISO7810 ID-1 Type With embossing 1.24 mm (0.05 in.) or 1 card Horizontal (Landscape) less 54.0×85.6 mm Without embossing 0.76 mm (0.03 in.) to 5 cards (2.1×3.3 in.) 1.1 mm (0.04 in)
  • Page 44 Specifications of Originals and Placing Originals > > Placing Originals Plastic Cards 3. Load the plastic cards into the input tray facing down with the top edge facing into the ADF. Slide the plastic cards into the ADF until they meet resistance. Important: Do not load plastic cards vertically.
  • Page 45 Select Plastic Card in Document Size or select Off in Detect Double Feed on the Main Settings tab in Epson Scan 2. See the Epson Scan 2 help for details. If you forget to disable Detect Double Feed in Epson Scan 2 and a double feed error occurs, remove the card from the ADF and then reload it, press the (Double Feed Detection Skip) button on the scanner as shown below to disable Detect Double Feed for the next scan, and then scan again.

  • Page 46: Laminated Cards

    0.8 mm (0.03 in.) or less 1 card Note: You cannot scan laminated cards using Epson Smart Panel. Placing Laminated Cards 1. Open the input tray, and then slide out the output tray and raise the stopper. 2. Slide the edge guides on the input tray all the way out.
  • Page 47 Specifications of Originals and Placing Originals > > Placing Originals Laminated Cards 3. Load the laminated cards into the input tray facing down with the top edge facing into the ADF. Slide the laminated cards into the ADF until they meet resistance. 4.

  • Page 48: Large Size Originals

    See the Epson Scan 2 help for details. ❏ Select Off in Detect Double Feed on the Main Settings tab in Epson Scan 2. See the Epson Scan 2 help for details. If you forget to disable Detect Double Feed in Epson Scan 2 and a double feed error occurs, remove the card from...
  • Page 49 Specifications of Originals and Placing Originals > > Placing Originals Large Size Originals Placing Large Size Originals 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. 2.
  • Page 50 Specifications of Originals and Placing Originals > > Placing Originals Large Size Originals 4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF. Slide the Carrier Sheet into the ADF until it meets resistance. 5.

  • Page 51: Irregular Shaped Originals

    297 mm long. Otherwise, the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in Epson Scan 2.
  • Page 52 Specifications of Originals and Placing Originals > > Placing Originals Irregular Shaped Originals Placing Irregular Shaped Originals 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. 2.
  • Page 53 Specifications of Originals and Placing Originals > > Placing Originals Irregular Shaped Originals 4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF. Slide the Carrier Sheet into the ADF until it meets resistance. 5.

  • Page 54: Photographs

    ❏ You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times. ❏ If you cannot find an appropriate size for the original you want to scan in the Document Size list in Epson Scan 2, select Auto Detect or select Customize to create a custom document size.
  • Page 55 Specifications of Originals and Placing Originals > > Placing Originals Photographs Placing Photographs 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. 2. Slide the edge guides on the input tray all the way out. 3.
  • Page 56 Specifications of Originals and Placing Originals > > Placing Originals Photographs 4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF. Slide the Carrier Sheet into the ADF until it meets resistance. 5. Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides.

  • Page 57: Envelopes

    ❏ You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times. ❏ If you cannot find an appropriate size for the original you want to scan in the Document Size list in Epson Scan 2, select Auto Detect or select Customize to create a custom document size.
  • Page 58 Specifications of Originals and Placing Originals > > Placing Originals Envelopes Placing Envelopes 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. 2. Slide the edge guides on the input tray all the way out.
  • Page 59 Specifications of Originals and Placing Originals > > Placing Originals Envelopes 3. Load the envelopes into the input tray facing down making sure that the opened edge (flap side) of the envelope is facing to the side. For envelopes with the opened edge (flap side) on the shorter side, you can load the envelope with the opened edge (flap side) facing up.

  • Page 60: Mixture Of Originals

    Select Off in Detect Double Feed on the Main Settings tab. See the Epson Scan 2 help for details. If you forget to disable Detect Double Feed in Epson Scan 2 and a double feed error occurs, remove the envelope...
  • Page 61 Specifications of Originals and Placing Originals > > Placing Originals Mixture of Originals Note: ❏ If originals are jammed or are not fed correctly, enabling Slow mode may improve feeding. ❏ Alternatively, you can scan originals of different paper sizes and types by loading them one by one using Automatic Feeding Mode.
  • Page 62 Specifications of Originals and Placing Originals > > Placing Originals Mixture of Originals 3. Load the originals at the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Note: ❏...

  • Page 63: Network Settings

    Network Settings Network Connection Types......... . . 64 Connecting the Scanner to the Network.

  • Page 64: Network Connection Types

    Network Settings > > Network Connection Types AP Mode Connection Network Connection Types You can use the following connection methods. Wi-Fi Connection Connect the scanner and the computer or smart device to the wireless router. This is the typical connection method for home or office networks where computers are connected by Wi-Fi through the wireless router.

  • Page 65: Connecting The Scanner To The Network

    ❏ Setting up from the website Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for models that come with a software disc and users with Windows computers with disc drives.)

  • Page 66: Making Wi-Fi Settings By Pin Code Setup (Wps)

    Network Settings > > Making Wi-Fi Settings from the Control Panel Making Wi-Fi Settings by PIN Code Setup (WPS) 1. Hold down the [WPS] button on the access point until the security light flashes. If you do not know where the [WPS] button is, or there are no buttons on the access point, see the documentation provided with your access point for details.

  • Page 67: Making Ap Mode Settings

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.

  • Page 68: Scanning

    Scanning from a Computer......... . . 69 Scanning from Smart Device (Epson Smart Panel)......75...

  • Page 69: Scanning From A Computer

    This application allows you to scan documents easily, and then save the scanned images in simple steps. See the Epson ScanSmart help for details on how to use the application. This section explains how to scan and save to a PDF file as a basic step.
  • Page 70 > > Scanning from a Computer Scanning Using Epson ScanSmart 4. Check the scanned images, and organize them if necessary. You can add originals and scan them by clicking Scan. You can use the buttons at the top of the screen to rotate scanned images.
  • Page 71 Scanning > > Scanning from a Computer Scanning Using Epson ScanSmart 6. On the Select Action screen, click Save. 7. Check or change the save settings as necessary.
  • Page 72 Required Settings for Special Originals in Epson Scan 2 Window You need to set certain items on the Main Settings tab in Epson Scan 2 window when scanning special originals. When you are using Epson ScanSmart, you can open the window by pressing the Settings button >...

  • Page 73: Scanning Different Sizes Or Types Of Originals One By One Continuously (Automatic Feeding Mode)

    You can scan different sizes or types of originals one by one using Automatic Feeding Mode. In this mode, the scanner starts scanning automatically when originals are loaded into the scanner. 1. Start Epson ScanSmart. 2. Click Settings. 3. Click Scan Settings on the Scanner Settings tab. The Epson Scan 2 window is displayed.
  • Page 74 Scanning Different Sizes or Types of Originals One by One Continuously (Au 4. Select Automatic Feeding Mode on the Main Settings tab. 5. Make other settings for scanning on the Epson Scan 2 window. Note: You can make timeout settings to finish Automatic Feeding Mode.

  • Page 75: Scanning From Smart Device (Epson Smart Panel)

    Follow the instructions of the Epson ScanSmart to save the scanned image. Scanning from Smart Device (Epson Smart Panel) To scan from your smart device, search for and install Epson Smart Panel from App Store or Google Play. Note: Connect the scanner to the smart device before scanning.

  • Page 76: Useful Features

    Useful Features Setting the Glass Surface Stain Detection Feature......77 Setting the Document Protection Feature....... . . 78 Setting the Operation When a Double-Feed is Detected.

  • Page 77: Setting The Glass Surface Stain Detection Feature

    Enter the software name in the search charm, and then select the icon displayed. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs - EPSON - Epson Scan 2 - Epson Scan 2 Utility.

  • Page 78: Setting The Document Protection Feature

    Enter the software name in the search charm, and then select the icon displayed. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs - EPSON - Epson Scan 2 - Epson Scan 2 Utility.

  • Page 79: Setting The Operation When A Double-Feed Is Detected

    When you are satisfied that there are no problems in the scanned image, you can continue scanning. The default setting is Immediate. 1. Start Epson Scan 2 Utility. ❏ Windows 10 Click the start button, and then select EPSON - Epson Scan 2 Utility.
  • Page 80 Enter the software name in the search charm, and then select the icon displayed. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs - EPSON - Epson Scan 2 - Epson Scan 2 Utility.
  • Page 81 Maintenance Cleaning Outside the Scanner......... 82 Cleaning Inside the Scanner.

  • Page 82: Cleaning Outside The Scanner

    You can check the latest number of scans in the Epson Scan 2 Utility. If a surface is stained with a hard-to-remove material, use a genuine Epson cleaning kit to remove stains. Use a small amount of cleaner on the cleaning cloth to remove the stains.
  • Page 83 3. Pull the cover open lever and open the scanner cover. 4. Wipe off any stains on the plastic roller and glass surface at the bottom inside of the scanner cover using a soft cloth or a genuine Epson cleaning kit. Important: ❏...
  • Page 84 6. Open the cover, and then remove the separation roller. See “Replacing the Roller Assembly Kit” for more details. 7. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Important: Use only a genuine Epson cleaning kit or a soft, moist cloth to clean the roller.
  • Page 85 8. Open the cover, and then remove the pickup roller. See “Replacing the Roller Assembly Kit” for more details. 9. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Important: Use only a genuine Epson cleaning kit or a soft, moist cloth to clean the roller.

  • Page 86: Resetting The Number Of Scans After Regular Cleaning

    The rollers rotate a bit each time you press the button. Press the button several times to rotate the rollers. Use a genuine Epson cleaning kit or a soft, moist cloth to clean the rollers as they rotate. Repeat this step until the rollers are clean.
  • Page 87 Start screen > Apps > Epson > Epson Scan 2 Utility. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...

  • Page 88: Replacing The Roller Assembly Kit

    Maintenance > Replacing the Roller Assembly Kit Replacing the Roller Assembly Kit The roller assembly kit (the pickup roller and the separation roller) needs to be replaced when the number of scans exceeds the life cycle of the rollers. When a replacement message is displayed on your computer screen, follow the steps below to replace it.
  • Page 89 Maintenance > Replacing the Roller Assembly Kit 4. Open the cover of the pickup roller, and then slide and remove it. 5. Pull down the fixture of the roller axis, and then slide and remove the installed pickup rollers. Important: Do not pull out the pickup roller forcibly.
  • Page 90 Maintenance > Replacing the Roller Assembly Kit 6. While holding down the fixture, slide the new pickup roller to the left and insert it into the hole in the scanner. Press the fixture to secure it. 7. Put the edge of the cover of the pickup roller into the groove and slide it. Close the cover firmly.
  • Page 91 Maintenance > Replacing the Roller Assembly Kit Important: ❏ Make sure the pick up cover is closed correctly. ❏ Make sure the pickup rollers are installed correctly if the cover is hard to close. ❏ Do not install the cover while it is raised. 8.

  • Page 92: Resetting The Number Of Scans After Replacing The Rollers

    Dispose of the pickup roller and the separation roller following the rules and regulations of your local authority. Do not disassemble them. Related Information “Roller Assembly Kit Codes” on page 27 & Resetting the Number of Scans After Replacing the Rollers Reset the number of scans using Epson Scan 2 Utility after replacing the Roller Assembly Kit.
  • Page 93 Start screen > Apps > Epson > Epson Scan 2 Utility. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...

  • Page 94: Energy Saving

    Start screen > Apps > Epson > Epson Scan 2 Utility. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...

  • Page 95: Transporting The Scanner

    Maintenance > Updating Applications and Firmware Transporting the Scanner When you need to transport the scanner to move or for repairs, follow the steps below to pack the scanner. 1. Press the button to turn off the scanner. 2. Unplug the AC adapter from the scanner. 3.

  • Page 96: Updating Firmware Using Web Config

    You can also update the firmware using Epson Device Admin. You can visually confirm the firmware information on the device list. It is useful when you want to update multiple devices' firmware. See the Epson Device Admin guide or help for more details.
  • Page 97 Maintenance > > Updating Applications and Firmware Updating Firmware without Connecting to the Internet 3. Double-click the downloaded .exe file. Epson Firmware Updater starts. 4. Follow the on-screen instructions.

  • Page 98: Solving Problems

    Solving Problems Scanner Problems..........99 Problems Starting Scanning.

  • Page 99: Scanner Problems

    The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status (Windows) Use Epson Scan 2 Utility to check the connection status. Note: Epson Scan 2 Utility is an application supplied with the scanner software.
  • Page 100 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 Utility. 2. On the Epson Scan 2 Utility screen, open the Scanner list, and then click Settings to open the Scanner Settings screen.
  • Page 101 Solving Problems > > Problems Starting Scanning Cannot Start Scanning from Computer Related Information “Cannot connect to a Network” on page 101 & “The Scanner Cannot Connect by USB” on page 103 & “Cannot Scan Even Though a Connection has been Correctly Established” on page 103 &...
  • Page 102 If the IP address assigned to the scanner is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly. Click Add on the Scanner Settings screen in Epson Scan 2 Utility. Select the model you are using, enter the IP address, and then click OK.
  • Page 103 Cannot Scan Even Though a Connection has been Correctly Established Required applications are not installed on your computer. Solutions Make sure the application Epson ScanSmart is installed. If Epson ScanSmart is not installed, install it again. “Installing Your Applications” on page 116 &...

  • Page 104: Cannot Start Scanning From Smart Device

    If a message is displayed saying that the scanner is not selected, a connection has not been established between the smart device and the scanner. Follow the instructions on the Epson Smart Panel to connect to the scanner. If you cannot connect to the scanner over a network, check the Related Information.
  • Page 105 Solving Problems > > Problems Starting Scanning Cannot Start Scanning from Smart Device Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the scanner closer to the wireless router, turn off the wireless router, and then turn it back on.

  • Page 106: Paper Feeding Problems

    If the IP address assigned to the scanner is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly. Click Add on the Scanner Settings screen in Epson Scan 2 Utility. Select the model you are using, enter the IP address, and then click OK.

  • Page 107: Removing Jammed Originals From The Scanner

    If an original has jammed inside the scanner, follow these steps to remove it. Note: Epson Smart Panel does not support scanning for long paper (393.8 mm (15.5 in.) or more). 1. Remove all originals remaining in the input tray.

  • Page 108: The Original Jams In The Scanner Frequently

    Solving Problems > > Paper Feeding Problems The Original Jams in the Scanner Frequently 3. Carefully remove any originals remaining inside the scanner. 4. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the direction of the arrow.

  • Page 109: Paper Protection Does Not Work Correctly

    Solving Problems > > Paper Feeding Problems Scanning Takes a Long Time ❏ If the ejected originals get stuck in the output tray, store the output tray and do not use it. Related Information “Cleaning Inside the Scanner” on page 82 &...

  • Page 110: Scanned Image Problems

    Select Scanner Setting tab and then select On-High or On-Low from Detect Glass Dirt in Epson Scan 2 Utility . When an alert is displayed, clean the glass surfaces inside your scanner using a genuine Epson cleaning kit or a soft cloth.

  • Page 111: Expanding Or Contracting The Scanned Image

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. 2. Select the Adjustments tab.

  • Page 112: Scanned Image Or Text Is Blurred

    Click Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the Scanner Settings tab > Scan Settings button > Advanced Settings tab on the Epson Scan 2 window > Text Enhancement. Depending on the condition of your scanned image, click Settings and try setting a lower level for Edge Enhancement or a higher level for Noise Reduction Level.

  • Page 113: Moiré Patterns (Web-Like Shadows) Appear

    Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the Scanner Settings tab > Scan Settings button > Main Settings tab on the Epson Scan 2 window > Resolution. The Edge of the Original is Not Scanned when Automatically...

  • Page 114: Cannot Solve Problems In The Scanned Image

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...

  • Page 115: Uninstalling And Installing Applications

    Uninstalling Your Applications for Mac OS Note: Make sure you installed EPSON Software Updater. 1. Download the Uninstaller using EPSON Software Updater. Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.

  • Page 116: Installing Your Applications

    6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and you only want to delete some of the drivers, delete all of them first, and then install the necessary scanner drivers again.

  • Page 117: Adding Or Replacing The Computer Or Devices

    Adding or Replacing the Computer or Devices Connecting to a Scanner that has been Connected to the Network....118 Re-setting the Network Connection........119 Checking the Network Connection Status.

  • Page 118: Connecting To A Scanner That Has Been Connected To The Network

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 119: Using A Network Scanner From A Smart Device

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 120: When Changing The Computer

    To use the scanner from a smart device, access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn Access to the website from the smart device that you want to connect to the scanner.

  • Page 121: Making Wi-Fi Settings From The Control Panel

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Follow the on-screen instructions to finish setup. Making Wi-Fi Settings from the Control Panel You can make network settings from the scanner's control panel in several ways. Choose the connection method that matches the environment and conditions that you are using.

  • Page 122: Disabling The Network Setting From The Control Panel

    Adding or Replacing the Computer or Devices > Disabling the Network Setting from the Control Panel ❏ ipconfig command Display the connection status of the network interface that is currently used by the computer. By comparing the setting information with actual communication, you can check whether the connection is correct.

  • Page 123: Panel

    Adding or Replacing the Computer or Devices > … Restoring the Network Settings from the Control Pa 1. Press the button for more than 3 seconds to disable a Wi-Fi and AP mode connection. light and light turn off when these are disabled. Note: Press the button to re-connect Wi-Fi and AP mode.

  • Page 124: Administrator Information

    Administrator Information Connecting to the Network......... . 125 Introduction of Product Security Features.

  • Page 125: Connecting To The Network

    Administrator Information > > Connecting to the Network Before Making Network Connection Connecting to the Network You can connect to the network with a static IP address by using the installer on the software disc. Before Making Network Connection To connect to the network, check the connection method and setting information for connection in advance. Gathering Information on the Connection Setting Prepare the necessary setting information to connect.

  • Page 126: Connecting To The Network Using A Static Ip Address

    Administrator Information > > … Connecting to the Network Connecting to the Network Using a Static IP Add The information to connect to the network (subnet mask, default gateway, DNS server and so on) need to be set manually. The IP address does not change even when the device is turned off, so this is useful when you want to manage devices with an environment where you cannot change the IP address or you want to manage devices using the IP address.

  • Page 127: Introduction Of Product Security Features

    When you set the administrator password, you can prevent the users from changing system management settings. You can set and change the administrator password using either Web Config or Epson Device Admin. When using Epson Device Admin, see the Epson Device Admin guide or help.

  • Page 128: Logging On To The Scanner From A Computer

    Administrator Information > > Monitoring a Remote Scanner Checking Information for a Remote Scanner 2. Enter a password to New Password and Confirm New Password. Enter the user name, if necessary. If you want to change the password to new one, enter a current password. 3.

  • Page 129: Receiving Email Notifications When Events Occur

    Administrator Information > > Monitoring a Remote Scanner Receiving Email Notifications When Events Occur Receiving Email Notifications When Events Occur About Email Notifications This is the notification function that, when events such as scanning stop and scanner error occur, send the email to the specified address.
  • Page 130 Administrator Information > > Monitoring a Remote Scanner Receiving Email Notifications When Events Occur Items Settings and Explanation Secure Connection Specify the secure connection method for the email server. None If you select POP before SMTP in Authentication Method, the connection method is set to None. SSL/TLS This is available when Authentication Method is set to Off or SMTP AUTH.
  • Page 131 Administrator Information > > Monitoring a Remote Scanner Receiving Email Notifications When Events Occur Messages Cause An error occurred while connecting to This message appears when POP3 server. Check the followings. - ❏ Connecting to a DNS server failed POP3 Server Address - DNS Server ❏...

  • Page 132: Backing Up The Settings

    Administrator Information > > Backing Up the Settings Export the settings 2. Set the subject of email notification. Select the contents displayed on the subject from the two pull-down menus. ❏ The selected contents are displayed next to Subject. ❏ The same contents cannot be set on left and right. ❏...

  • Page 133: Import The Settings

    Administrator Information > > Backing Up the Settings Import the settings 1. Access Web Config, and then select the Device Management tab > Export and Import Setting Value > Export. 2. Select the settings that you want to export. Select the settings you want to export. If you select the parent category, subcategories are also selected. However, subcategories that cause errors by duplicating within the same network (such as IP addresses and so on) cannot be selected.

  • Page 134: Advanced Security Settings

    Internet, the risks are even higher. In order to avoid this risk, Epson scanners have a variety of security technologies. Set the scanner as necessary according to the environmental conditions that have been built with the customer's environment information.

  • Page 135: Controlling Using Protocols

    Administrator Information > > Advanced Security Settings Controlling Using Protocols Make sure you configure the administrator password before setting IPsec/IP filtering or IEEE802.1X. Controlling Using Protocols You can scan using a variety of pathways and protocols. Also, you can use network scanning from an unspecified number of network computers.
  • Page 136 Administrator Information > > Advanced Security Settings Controlling Using Protocols Protocol Setting Items Bonjour Settings Items Setting value and Description Use Bonjour Select this to search for or use devices through Bonjour. Bonjour Name Displays the Bonjour name. Bonjour Service Name Displays the Bonjour service name.

  • Page 137: Using A Digital Certificate

    Administrator Information > > Advanced Security Settings Using a Digital Certificate Items Setting value and Description Enable SNMPv1/v2c Select to enable SNMPv1/v2c. Access Authority Set the access authority when SNMPv1/v2c is enabled. Se- lect Read Only or Read/Write. Community Name (Read Only) Enter 0 to 32 ASCII (0x20 to 0x7E) characters.
  • Page 138 Administrator Information > > Advanced Security Settings Using a Digital Certificate ❏ CA Certificate This is a certificate that is in chain of the CA-signed Certificate, also called the intermediate CA certificate. It is used by the web browser to validate the path of the scanner's certificate when accessing the server of the other party or Web Config.
  • Page 139 Administrator Information > > Advanced Security Settings Using a Digital Certificate 6. Click one of the download buttons of CSR according to a specified format by each certificate authority to download a CSR to a computer. Important: Do not generate a CSR again. If you do so, you may not be able to import an issued CA-signed Certificate. 7.
  • Page 140 Administrator Information > > Advanced Security Settings Using a Digital Certificate 1. Access Web Config and then select the Network Security tab. Next, select SSL/TLS > Certificate, or IPsec/IP Filtering > Client Certificate or IEEE802.1X > Client Certificate. 2. Click Import A certificate importing page is opened.
  • Page 141 Administrator Information > > Advanced Security Settings Using a Digital Certificate Items Settings and Explanation CA Certificate 1 If your certificate’s format is Certificate (PEM/DER), import a certificate of a certificate authority that issues a CA-signed Certificate used as server certificate. Specify a file if you need.
  • Page 142 Administrator Information > > Advanced Security Settings Using a Digital Certificate 5. Click Next. A confirmation message is displayed. 6. Click OK. The scanner is updated. Note: You can check the certificate information from Network Security tab > SSL/TLS > Certificate > Self-signed Certificate and click Confirm.

  • Page 143: Ssl/Tls Communication With The Scanner

    Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Scanner Related Information “Running Web Config on a Web Browser” on page 25 & SSL/TLS Communication with the Scanner When the server certificate is set using SSL/TLS (Secure Sockets Layer/Transport Layer Security) communication to the scanner, you can encrypt the communication path between computers.

  • Page 144: Encrypted Communication Using Ipsec/Ip Filtering

    Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering 3. Click Next. A confirmation message is displayed. 4. Click OK. The scanner is updated. Related Information “Running Web Config on a Web Browser” on page 25 & Encrypted Communication Using IPsec/IP Filtering About IPsec/IP Filtering You can filter traffic based on IP addresses, services, and port by using IPsec/IP Filtering function.
  • Page 145 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Access Control Configure a control method for traffic of IP packets. Items Settings and Explanation Permit Access Select this to permit configured IP packets to pass through. Refuse Access Select this to refuse configured IP packets to pass through.
  • Page 146 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKE Version Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the scanner is connected to. ❏ IKEv1 The following items are displayed when you select IKEv1 for IKE Version. Items Settings and Explanation Authentication Method...
  • Page 147 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Remote Authentication Method To select Certificate, you need to obtain and import a CA-signed certificate in advance. ID Type If you select Pre-Shared Key for Authentication Method, select the type of ID for the device that you want to authenticate.
  • Page 148 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Algorithm Settings It is recommended that you select Any for all settings or select an item other than Any for each setting. If you select Any for some of the settings and select an item other than Any for the other settings, the device may not communicate depending on the other device that you want to authenticate.
  • Page 149 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Permit Access Select this to permit configured IP packets to pass through. Refuse Access Select this to refuse configured IP packets to pass through. IPsec Select this to permit configured IPsec packets to pass through.
  • Page 150 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering IKE Version Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the scanner is connected ❏ IKEv1 The following items are displayed when you select IKEv1 for IKE Version. Items Settings and Explanation Authentication Method...
  • Page 151 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKEv2 The following items are displayed when you select IKEv2 for IKE Version. Items Settings and Explanation Local Authentication Method If you select IPsec for Access Control, select an option. Used certificate is common with a default policy.
  • Page 152 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Transport Mode If you only use the scanner on the same LAN, select this. IP packets of layer 4 or later are encrypted. Tunnel Mode If you use the scanner on the Internet-capable network such as IPsec-VPN, select this option.
  • Page 153 Epson Device Admin and the a scanner driver SNMP Any port Acquiring and configuring of MIB from applications such as Epson Device Admin and the Epson scanner driver Any port 5357 Controlling WSD WS-Discovery 3702 Any port...
  • Page 154 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Configuration Examples of IPsec/IP Filtering Receiving IPsec packets only This example is to configure a default policy only. Default Policy: ❏ IPsec/IP Filtering: Enable ❏ Access Control: IPsec ❏...

  • Page 155: Connecting The Scanner To An Ieee802.1X Network

    Administrator Information > > Advanced Security Settings Connecting the Scanner to an IEEE802.1X Network Configuring a Certificate for IPsec/IP Filtering Configure the Client Certificate for IPsec/IP Filtering. When you set it, you can use the certificate as an authentication method for IPsec/IP Filtering. If you want to configure the certification authority, go to CA Certificate.
  • Page 156 Administrator Information > > Advanced Security Settings Connecting the Scanner to an IEEE802.1X Network Items Settings and Explanation EAP Type Select an option for an authentication method between the scanner and a RADIUS server. EAP-TLS You need to obtain and import a CA-signed certificate. PEAP-TLS PEAP/MSCHAPv2 You need to configure a password.

  • Page 157: Solving Problems For Advanced Security

    The IP address is not assigned to the scanner. Solutions A valid IP address may not be assigned to the scanner. Set a valid IP address using Epson Scan 2 Utility. You can confirm the current setting information from Epson Scan 2 Utility.
  • Page 158 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security CA-signed Certificate is expired. Solutions If there is a problem with the expiration date of the certificate, "The certificate has expired" is displayed when connecting to Web Config with SSL/TLS communication (https). If the message appears before its expiration date, make sure that the scanner's date is configured correctly.
  • Page 159 You can solve this problem by correcting the scanner's date and time settings. Connect the scanner and the computer using a USB cable, turn the scanner on, and then perform scanning over USB using Epson Scan 2. The scanner is synchronized with the computer and the date and time settings are corrected. The scanner indicates...
  • Page 160 The set value may be incorrect. Access the scanner according to its MAC address using EpsonNet Config or Epson Device Admin from another computer, such as administrator's. You can find the MAC address on the label pasted on the scanner.
  • Page 161 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Problems on Using a Digital Certificate Cannot Import a CA-signed Certificate CA-signed Certificate and the information on the CSR do not match. If the CA-signed Certificate and CSR do not have the same information, the CSR cannot be imported. Check the following: ❏...
  • Page 162 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security A comma or space is included in the Common Name. If a comma is entered, the Common Name is divided at that point. If only a space is entered before or after a comma, an error occurs.
  • Page 163 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Invalid file. Cause: You are not importing a certificate file in X509 format. What to do: Make sure that you are selecting the correct certificate sent by a trusted certificate authority.
  • Page 164 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Setup failed. Cause: Cannot finish the configuration because the communication between the scanner and computer failed or the file cannot be read by some errors. What to do: After checking the specified file and communication, import the file again.
  • Page 165 Technical Specifications General Scanner Specifications........166 Network Specifications.

  • Page 166: General Scanner Specifications

    Technical Specifications > General Scanner Specifications General Scanner Specifications Note: Specifications are subject to change without notice. Scanner type Sheet Feed, one pass duplex color scanner Photoelectric device Effective pixels 5,100×9,300 at 600 dpi 2,550×64,500 at 300 dpi Light source RGB LED Scanning resolution 600 dpi (main scan)

  • Page 167: Network Specifications

    Network Function List Functions Supported ✓ Panel Operation Restore the Factory Default Settings ✓ Network Scanning Epson Scan 2 IPv4, IPv6 ✓ Epson ScanSmart IPv4 Security Protocol SSL/TLS HTTPS (Server/Client), SMTPS (Client), STARTTLS, Root certificate (Client), Root certificate updating (Client), CA-signed certificate...

  • Page 168: Dimensions And Weight Specifications

    SNMP (UDP) from an application such as EpsonNet Config and scanner driver. Searching WSD scanner Scanner WS-Discovery (UDP) 3702 Forwarding scan data from the Epson Scanner Network Scan (TCP) 1865 ScanSmart Acquiring job information of push Scanner Network Push Scan...

  • Page 169: Ac Adapter Electrical Specifications

    ❏ Sleep mode : Approx. 1.3 W ❏ Power off: Approx. 0.1 W Note: For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption AC Adapter Electrical Specifications Model A461H (AC 100-240 V) A462E (AC 220-240 V)

  • Page 170: System Requirements

    High Sierra macOS Sierra OS X El Capitan OS X Yosemite Fast User Switching on Mac OS or later is not supported. The UNIX File System (UFS) for Mac OS is not supported. Epson ScanSmart does not support OS X Yosemite.

  • Page 171: Standards And Approvals

    Standards and Approvals Standards and Approvals for European Models......172 Standards and Approvals for U.S. Models....... . 172...

  • Page 172: Standards And Approvals For European Models

    Manufacturer: FOXCONN ELECTRONICS INC Type: J26H006 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
  • Page 173 Standards and Approvals > Standards and Approvals for U.S. Models AC adapter (A461H) Safety UL60950-1 CAN/CSA-C22.2 No.60950-1 FCC Part 15 Subpart B Class B CAN ICES-3 (B)/NMB-3 (B)

  • Page 174: Where To Get Help

    Contacting Epson Support........

  • Page 175: Technical Support Web Site

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 176: Help For Users In Singapore

    ❏ Enquiries on repair service and warranty Repair service center: http://www.tekcare.com.tw/branchMap.page TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd. Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web http://www.epson.com.sg...

  • Page 177: Help For Users In Vietnam

    Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Epson Call Centre Phone: 66-2685-9899 Email: support@eth.epson.co.th Our Call Centre team can help you with the following over the phone: ❏ Sales enquiries and product information ❏...
  • Page 178 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail NORTH ESC MEDAN Jl. Bambu 2 Komplek Graha Niaga Nomor (+6261) 42066090 / 42066091 SUMATERA A-4, Medan - North Sumatera mdn-adm@epson-indonesia.co.id...

  • Page 179: Help For Users In Hong Kong

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 180: Help For Users In India

    Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

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