Lexmark XM9100 Series User Manual page 293

Troubleshooting
Paper frequently jams
Action
Step 1
a
Pull out the tray, and then do one or more of the following:
•
Make sure paper lies flat in the tray.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
•
Check if the paper guides are aligned against the edges of the
paper.
• Make sure the paper is below the maximum paper fill indicator.
•
Check if you are printing on a recommended paper size and type.
b
Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Step 2
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Do paper jams still occur frequently?
Step 3
a
Review the tips on avoiding jams. For more information, see
jams" on page 242.
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Paper jam message remains after jam is cleared
Action
Check the entire paper path for jammed paper.
a
Remove any jammed paper.
b
From the printer control panel, touch Continue to clear the message.
Does the paper jam message remain?
Yes
Go to step 2.
Go to step 3.
Contact customer
support.
"Avoiding
Yes
Contact customer
support.
293
No
The problem is solved.
The problem is solved.
The problem is solved.
No
The problem is solved.