Page 1 XM7100 Series User's Guide April 2014 www.lexmark.com Machine type(s): 7463 Model(s): 496, 696, 896...
Page 2: Table Of Contents
Contents Contents Safety information..................8 Learning about the printer.................10 Finding information about the printer....................10 Selecting a location for the printer......................11 Printer configurations..........................13 Understanding the basic functions of the scanner..................14 Using the ADF and scanner glass......................15 Understanding the printer control panel............16 Using the printer control panel.......................16 Understanding the colors of the Sleep button and indicator lights............16 Understanding the home screen......................17 Using the touch-screen buttons......................19...
Page 3 Contents Networking..............................53 Verifying printer setup..........................57 Loading paper and specialty media............59 Setting the paper size and type.......................59 Configuring Universal paper settings......................59 Loading the 550‑sheet tray........................59 Loading the 2100‑sheet tray........................69 Loading the multipurpose feeder......................76 Linking and unlinking trays........................82 Linking and unlinking trays ..........................82 Creating a custom name for a paper type ......................82 Assigning a custom paper type .........................83 Paper and specialty media guide..............84...
Page 4 Contents Copying....................101 Making copies............................101 Copying photos............................102 Copying on specialty media........................102 Creating a copy shortcut using the printer control panel..............103 Customizing copy settings........................104 Placing information on copies.......................109 Canceling a copy job..........................110 Understanding the copy options......................110 E-mailing....................113 Setting up the printer to e-mail......................113 Creating an e-mail shortcut........................114 E-mailing a document..........................115 Customizing e-mail settings........................116...
Page 5 Using Hibernate mode ............................239 Adjusting the brightness of the printer display ....................239 Recycling..............................240 Recycling Lexmark products ...........................240 Recycling Lexmark packaging..........................240 Returning Lexmark cartridges for reuse or recycling..................241 Securing the printer..................242 Statement of Volatility..........................242 Erasing volatile memory........................242 Erasing non‑volatile memory........................243 Erasing printer hard disk memory......................243 Configuring printer hard disk encryption....................244...
Page 6 Contents Ordering staple cartridges ..........................253 Storing supplies.............................253 Replacing supplies..........................254 Replacing the toner cartridge .........................254 Replacing the imaging unit ..........................257 Replacing a staple cartridge..........................261 Moving the printer..........................262 Before moving the printer ..........................262 Moving the printer to another location......................263 Shipping the printer ............................263 Managing the printer................264 Finding advanced networking and administrator information.............264 Checking the virtual display........................264...
Page 7 Contents Solving copy problems..........................347 Solving fax problems..........................350 Solving scanner problems........................356 Solving home screen application problems...................361 Embedded Web Server does not open....................361 Contacting customer support........................362 Notices.....................363 Product information..........................363 Edition notice............................363 Power consumption..........................368 Index......................381...
Page 8: Safety Information
Safety information Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of accessories can be easily overloaded by a laser printer and may result in poor printer performance, property damage, or potential fire.
Page 9 If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Page 10: Learning About The Printer
Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at • Connecting the printer http://support.lexmark.com. • Installing the printer software Additional setup and instructions for using the printer: User's Guide and Quick Reference Guide—The guides are available on the Documentation CD.
Page 11: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark Support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 12 Learning about the printer Right side 150 mm (6 in.) Front 394 mm (15.5 in.) Left side 150 mm (6 in.) Rear 150 mm (6 in.) 150 mm (6 in.)
Page 13: Printer Configurations
Learning about the printer Printer configurations Basic model Automatic document feeder (ADF) ADF tray ADF bin 4‑bin mailbox Standard bin Multipurpose feeder Standard 550-sheet tray 2100-sheet tray Caster base Printer control panel...
Page 14: Understanding The Basic Functions Of The Scanner
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Hardware option Alternative hardware option Staple finisher •...
Page 15: Using The Adf And Scanner Glass
Learning about the printer • Send a fax to multiple fax destinations at the same time. • Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination. • Scan documents and send them to another printer (PDF through an FTP). Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass...
Page 16: Understanding The Printer Control Panel
Understanding the printer control panel Understanding the printer control panel Using the printer control panel @ ! . A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Use the Display...
Page 17: Understanding The Home Screen
Understanding the printer control panel Indicator light Printer status Blinking red The printer requires user intervention. Sleep button light Printer status The printer is off, idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is entering or waking from Hibernate mode.
Page 18 Understanding the printer control panel Touch Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links. Note: The tree view supports only bookmarks created from this function, and not from any other application.
Page 19: Using The Touch-Screen Buttons
Understanding the printer control panel Feature Description Printer IP address The IP address of your network printer is located at the upper left corner of the home screen and appears as four sets of numbers separated by periods. You can Example: use the IP address when accessing the Embedded Web Server so you can view and 123.123.123.123...
Page 20 Understanding the printer control panel Touch Cancel • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset Reset values on the screen.
Page 21: Setting Up And Using The Home Screen Applications
• There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the printer. Finding the IP address of the printer Note: Make sure your printer is connected to a network or to a print server.
Page 22: Customizing The Home Screen
Setting up and using the home screen applications Press Enter. Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly. Customizing the home screen Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen.
Page 23: Activating The Home Screen Applications
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.lexmark.com. Streamline work processes by letting you quickly find and print frequently used online forms directly from the printer home screen.
Page 24: Setting Up Card Copy
Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Quickly and easily copy insurance, identification, and other wallet‑size cards.
Page 25: Setting Up Multi Send
Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Scan a document, and then send the scanned document to multiple destinations.
Page 26: Setting Up Remote Operator Panel
Setting up and using the home screen applications Scan a document and send it to a shared network folder. You can define up to 30 unique folder destinations. Notes: • The printer must have permission to write to the destinations. From the computer where the destination is specified, use sharing, security, and firewall settings to allow the printer at least a write access.
Page 27: Exporting And Importing A Configuration
Setting up and using the home screen applications Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen.
Page 28: Additional Printer Setup
• Firmware cards – Forms barcode – PRESCRIBE – IPDS – Printcryption • Lexmark Internal Solutions Ports (ISP) – Parallel 1284-B interface – MarkNet N8350 802.11 b/g/n wireless printer server – MarkNet N8130 10/100 fiber interface – RS-232-C serial interface Accessing the controller board Note: This task requires a flat‑head screwdriver.
Page 29 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 30 Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Lexmark Internal Solutions Port or printer hard disk connector Option card connector Memory card connector...
Page 31 Additional printer setup Reattach the shield, and then align the screws with the holes. Tighten the screws on the shield.
Page 32: Installing A Memory Card
Additional printer setup Close the access cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 33: Installing An Optional Card
Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Reattach the controller board shield, and then the controller board access cover.
Page 34 Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Access the controller board. For more information, see “Accessing the controller board” on page Unpack the optional card.
Page 35: Installing An Internal Solutions Port
Installing an Internal Solutions Port The controller board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 36 Additional printer setup ISP solution Screw for attaching the plastic bracket to the ISP Screws for attaching the ISP mounting bracket to the controller board shield Plastic bracket Remove the metal cover from the ISP opening. Loosen the screw. Lift the metal cover, and then pull it out completely.
Page 37 Additional printer setup Align the posts of the plastic bracket to the holes on the controller board cage, and then press the plastic bracket on the controller board cage until it clicks into place. Note: Make sure that the plastic bracket has latched completely, and that the plastic bracket is seated firmly on the cage.
Page 38 Additional printer setup Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket. Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP. Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.
Page 39 Additional printer setup Attach the two provided screws to secure the ISP mounting bracket to the controller board shield. Tighten the thumbscrew that is attached to the ISP. Warning—Potential Damage: Do not screw it on too tightly.
Page 40: Installing A Printer Hard Disk
Additional printer setup Connect the ISP solution interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color-coded. Installing a printer hard disk Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 41 Additional printer setup Locate the appropriate connector on the controller board cage. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.
Page 42 Additional printer setup To install a printer hard disk onto the ISP: Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket. Align the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk down until the standoffs are in place.
Page 43 Additional printer setup To install a printer hard disk directly on the controller board cage: Align the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly.
Page 44 Additional printer setup Use the two provided screws to attach the printer hard disk mounting bracket. Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color‑coded.
Page 45: Removing A Printer Hard Disk
Additional printer setup Removing a printer hard disk Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 46 Additional printer setup Remove the screws holding the printer hard disk in place. Remove the printer hard disk. Set aside the printer hard disk.
Page 47: Installing Hardware Options
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 48 Additional printer setup Unpack the optional tray, and then remove all packing material. Pull out the tray completely from the base. Remove any packing material from inside the tray. Insert the tray into the base. Place the tray near the printer. Align the optional tray with the caster base.
Page 49 Additional printer setup Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked. Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Page 50: Attaching Cables
Additional printer setup Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page To uninstall the optional trays, slide the latch on the right side of the printer toward the front of the printer until it clicks into place, and then remove stacked trays one at a time from the top to the bottom.
Page 51 Additional printer setup Use the EXT port Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region. Note: Remove the plug to access the port.
Page 52: Setting Up The Printer Software
Additional printer setup Organizing cables Attach the Ethernet cable and power cord, and then neatly tuck the cables in the channels at the back of the printer. Setting up the printer software Installing the printer Obtain a copy of the software installer package. Run the installer, and then follow the instructions on the computer screen.
Page 53: Networking
Additional printer setup In Windows 7 or earlier Click , or click Start and then click Run. Type control printers. Press Enter, or click OK. Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer properties.
Page 54: Preparing To Set Up The Printer On A Wireless Network
Additional printer setup Preparing to set up the printer on a wireless network Notes: • Make sure your wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter. •...
Page 55: Connecting The Printer Using The Wireless Setup Wizard
Additional printer setup Connecting the printer using the Wireless Setup Wizard Before you begin, make sure that: • A wireless network adapter is installed in the printer and is working properly. For more information, see the instruction sheet that came with the wireless network adapter. •...
Page 56: Connecting The Printer To A Wireless Network Using The Embedded Web Server
Additional printer setup Open a Web browser, and then type the IP address of your access point in the address field. Notes: • The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Access the WPS settings.
Page 57: Verifying Printer Setup
Additional printer setup Configure the port from the list. Update the IP address. Apply the changes. For Macintosh users From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. Type the IP address in the address field. Apply the changes.
Page 58: Printing A Network Setup Page
Additional printer setup Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. From the home screen, navigate to: >...
Page 59: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, “Avoiding jams” on page 267 “Storing paper” on page Setting the paper size and type From the home screen navigate to: >...
Page 60 Loading paper and specialty media...
Page 61 Loading paper and specialty media Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators on the bottom of the tray to help position the guides.
Page 62 Loading paper and specialty media...
Page 63 Loading paper and specialty media Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators on the bottom of the tray to help position the guides.
Page 64 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly.
Page 65 Loading paper and specialty media Without an optional staple finisher With an optional staple finisher Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Page 66 Loading paper and specialty media • Do not slide the paper into the tray. Load paper as shown in the illustration. • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray.
Page 67 Loading paper and specialty media • Make sure the paper is below the solid line, which is the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams.
Page 68 Loading paper and specialty media • When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line, which is the alternate paper fill indicator. For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide.
Page 69: Loading The 2100-Sheet Tray
Loading paper and specialty media Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Page 70 Loading paper and specialty media Loading A5‑size paper Pull up and slide the width guide to the position for A5. Squeeze and slide the length guide to the position for A5 until it clicks into place.
Page 71 Loading paper and specialty media Remove the A5 length guide from its holder. Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place. Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded.
Page 72 Loading paper and specialty media If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d. Put the A5 length guide in its holder.
Page 73 Loading paper and specialty media Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place. Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 74 Loading paper and specialty media Without an optional staple finisher With an optional staple finisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Page 75 Loading paper and specialty media • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. Insert the tray. Note: Press the paper stack down while inserting the tray.
Page 76: Loading The Multipurpose Feeder
Loading paper and specialty media From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Pull down the multipurpose feeder door.
Page 77 Loading paper and specialty media Using the handle, pull the multipurpose feeder extender.
Page 78 Loading paper and specialty media Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of tray to help position the guides.
Page 79 Loading paper and specialty media Prepare the paper or specialty media for loading. • Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. •...
Page 80 Loading paper and specialty media Without an optional staple finisher With an optional staple finisher Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Page 81 Loading paper and specialty media • Load envelopes with the flap side down and on the left of the multipurpose feeder. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. •...
Page 82: Linking And Unlinking Trays
Loading paper and specialty media Warning—Potential Damage: Overfilling the feeder can cause paper jams. For custom- or universal-size paper, adjust the width guides to lightly touch the sides of the stack. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
Page 83: Assigning A Custom Paper Type
Loading paper and specialty media Click Submit. Click Custom Types, and then verify if the new custom paper type name has replaced the custom name. Using the printer control panel From the home screen, navigate to: > Paper Menu > Custom Names Select a custom name, and then type a custom paper type name.
Page 84: Paper And Specialty Media Guide
The printer may print at a reduced speed to prevent damage to the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com. Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media.
Page 85: Tips On Using Labels
Print samples on labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide at http://support.lexmark.com. • Use labels designed specifically for laser printers. •...
Page 86: Tips On Using Transparencies
Paper and specialty media guide Tips on using transparencies • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the transparencies loaded in the tray. • Print a test page on the transparencies being considered for use before buying large quantities. •...
Page 87: Selecting Paper
(electrophotographic) printers. While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market. This scientific testing is conducted with rigor and discipline.
Page 88 Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
Page 89: Storing Paper
Paper and specialty media guide For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity...
Page 90 Paper and specialty media guide Dimensions 550‑sheet tray 2100‑sheet tray Multipurpose Duplex Scanner Paper size feeder glass Legal 216 x 356 mm (8.5 x 14 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Oficio (México) 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm...
Page 91: Paper Types And Weights Supported By The Printer
Paper and specialty media guide Paper types and weights supported by the printer The printer engine supports 60–176‑g/m (16–47‑lb) paper weights. Note: Labels, transparencies, envelopes, and card stock always print at reduced speed. Paper type 550‑sheet tray 2100‑sheet Multipurpose Duplex Scanner glass tray feeder...
Page 92 Paper and specialty media guide Paper size 4‑bin mailbox Offset stacker Staple finisher Staple, hole punch finisher Statement Universal The finisher staples the paper if it is loaded long edge first. The finisher stacks the paper but does not staple or punch holes in it. The finisher stacks and staples the paper but does not punch holes in it.
Page 93 Paper and specialty media guide Paper type Paper weight 4‑bin mailbox Offset stacker Staple finisher Staple, hole punch finisher Envelope 105 g/m (28 Ib bond) Rough Envelope 105 g/m (28 Ib bond) Letterhead 90–176 g/m (24–47 lb bond) 60–90 g/m (16–24 lb bond) Preprinted 90–176 g/m...
Page 94: Printing
Printing Printing Printing forms and a document Printing forms Use Forms and Favorites to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites”...
Page 95: Printing From A Flash Drive Or Mobile Device
Printing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 96: Supported Flash Drives And File Types
Printing • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the printer display.
Page 97: Printing Confidential And Other Held Jobs
• .fls Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the printer From the printer control panel, navigate to: >...
Page 98 Printing Notes: • Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. • You can set the printer to store print jobs in the printer memory until you start the print job from the printer control panel.
Page 99: Printing Information Pages
Printing Modifying confidential print settings Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 100 Printing Canceling a print job from the computer For Windows users Open the printers folder, and then select your printer. From the print queue, select the print job you want to cancel, and then delete it. For Macintosh users From System Preferences in the Apple menu, navigate to your printer. From the print queue, select the print job you want to cancel, and then delete it.
Page 101: Copying
Copying Copying Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Page 102: Copying Photos
Copying From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner. From the home screen, navigate to: Copy >...
Page 103: Creating A Copy Shortcut Using The Printer Control Panel
Copying Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that contain transparencies, then navigate to: Manual Feeder > > select the size of the transparencies > > Transparency > Load transparencies into the multipurpose feeder, and then touch Copy It.
Page 104: Customizing Copy Settings
Copying Customizing copy settings Copying to a different size Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 105 Copying Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 106: Reducing Or Enlarging Copies
Copying From the home screen, navigate to: Copy > Sides (Duplex) > select the preferred duplexing method Note: For the preferred duplexing method, the first number represents sides of the original documents while the second number represents sides of the copy. For example, select “2 sided to 2 sided” if you have two-sided original documents and you want two‑sided copies.
Page 107: Collating Copies
Copying Touch Touch the button that best represents the content source of the document you are copying. • Color Laser—The original document was printed using a color laser printer. • Inkjet—The original document was printed using an inkjet printer. • Magazine—The original document is from a magazine.
Page 108: Copying Multiple Pages Onto A Single Sheet
Copying From the home screen, navigate to: Copy > Advanced Options > Separator Sheets Note: Set Collate to “1,2,3 ‑ 1,2,3” to place separator sheets between copies. If Collate is set to “1,1,1 ‑ 2,2,2,” then the separator sheets are added to the end of the copy job. For more information, see “Collating copies”...
Page 109: Placing Information On Copies
Copying For example: Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. •...
Page 110: Canceling A Copy Job
Copying Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 111 Copying • If the paper type or size that you want to copy onto is not loaded in one of the trays, then touch Manual Feeder, and manually load the paper in the multipurpose feeder. • When “Copy to” is set to Auto Size Match, each copy matches the paper size of the original document. If a matching paper size is not in one of the trays, then Paper size not found appears and prompts to load a paper in a tray or multipurpose feeder.
Page 112: Save As Shortcut
Copying • Newspaper—The original document is from a newspaper. • Other—The original document was printed using an alternate or unknown printer. • Photo/Film—The original document is a photo from film. • Press—The original document was printed using a printing press. Save As Shortcut This option lets you save the current settings by assigning a shortcut name.
Page 113: E-Mailing
E-mailing E-mailing Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Setting up the printer to e-mail Setting up the e-mail function Open a Web browser, and then type the printer IP address in the address field.
Page 114: Creating An E-Mail Shortcut
E-mailing Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 115: E-Mailing A Document
E-mailing E-mailing a document You can use the printer to e‑mail scanned documents to one or more recipients in a number of ways. You can type the e‑mail address, use a shortcut number, or use the address book. You can also use the Multi Send or MyShortcut application from the home screen.
Page 116: Customizing E-Mail Settings
E-mailing Sending an e‑mail using the address book Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 117: Canceling An E-Mail
E-mailing From the home screen, navigate to: E-mail > Recipient(s) > type the e‑mail address > Done > Send as Touch the button that represents the file type you want to send. • PDF—Create a single file with multiple pages. •...
Page 118 E-mailing Resolution This option lets you adjust the output quality of your e-mail. Increasing the image resolution increases the e-mail file size and the time needed to scan your original document. Decreasing the image resolution reduces the file size. Content This option lets you set the original document type and source.
Page 119: Page Setup
E-mailing • JPEG—Use this to create and attach a separate file for each page of your original document. • XPS—Use this to create a single XPS file with multiple pages. Page Setup This option lets you change the following settings: •...
Page 120: Faxing
Faxing Faxing Note: Fax capabilities may not be available on all printer models. Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 121: Initial Fax Setup
Faxing Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity, or individual sending the message) and fax number (telephone number of the sending fax machine, business, other entity, or individual).
Page 122 Faxing Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line...
Page 123 Faxing To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off).
Page 124 Faxing Connected to different wall jacks PHONE LINE To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: •...
Page 125 Faxing • If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically.
Page 126 Faxing Tips for this setup: • This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically.
Page 127 Faxing To minimize interference between the two channels and ensure a quality connection, you need to install a DSL filter for the analog devices (fax machine, telephone, answering machine) in your network. Interference causes noise and static on the telephone, failed and poor quality faxes for the printer, and slow Internet connection on your computer. To install a filter for the printer: Connect the line port of the DSL filter to the wall jack.
Page 128 Faxing To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active.
Page 129 Faxing Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Connect one end of the telephone cable that came with your printer to the port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Note: The port labeled Phone Line 2 or Fax Port is not always active.
Page 130 Faxing • If you need two telephone ports for your devices, but do not want to pay additional cost, then do not plug the printer into the second telephone port. You can use a phone splitter. Plug the phone splitter into the Phone Line 1 or Phone Port, and then plug the printer and telephone into the splitter.
Page 131 If you are using a telephone adapter or a facility that has a cascaded or serial wiring scheme, then do not remove the adapter plug from the port of the printer. Part name Part number Lexmark adapter plug 40X8519...
Page 132 Faxing Connecting the printer to a non‑RJ‑11 wall jack Connect one end of the telephone cable that came with printer to the port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter.
Page 133 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. N F N...
Page 134 Faxing Connect the printer to any of the N ports. N F N PHONE LINE Connect one end of the telephone cable that came the printer to the port of the printer. Connect the other end of the telephone cable to the RJ‑11 adapter, and then connect the adapter to an N port. If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Page 135: Connecting To A Distinctive Ring Service
Faxing Connecting to a distinctive ring service A distinctive ring service may be available from your telephone company. This service lets you have multiple telephone numbers on one telephone line, with each telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls.
Page 136: Sending A Fax
Faxing Setting the date and time You can set the date and time so that they are printed on every fax you send. Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen.
Page 137: Sending A Fax Using The Computer
Faxing From the home screen, touch Fax. Enter the fax number or a shortcut. Note: To add recipients, touch Next number, and then enter the recipient's telephone number or shortcut number, or search the address book. Touch Fax It. Sending a fax using the computer The printer driver fax option lets you send a print job to the printer, which sends the job as a fax.
Page 138: Sending A Fax Using The Address Book
Faxing • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the printer control panel, press #, and then enter the shortcut number using the keypad. Touch Fax It.
Page 139: Creating Shortcuts
Faxing Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers. Open a Web browser, and then type the printer IP address in the address field. Notes: •...
Page 140: Making A Fax Lighter Or Darker
Faxing Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 141: Canceling An Outgoing Fax
Faxing • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Fax Settings > Analog Fax Setup > Block No Name Fax. Notes: • This option blocks all incoming faxes that have a private caller ID or have no fax name. •...
Page 142: Understanding The Fax Options
Faxing From the Held Fax Mode menu, select one of the following: • • Always On • Manual • Scheduled If you selected Scheduled, then continue with the following steps: Click Fax Holding Schedule. From the Action menu, select Hold faxes. From the Time menu, select the time you want the held faxes released.
Page 143: Delayed Send
Faxing Darkness This option lets you adjust how light or dark the faxes are in relation to the original document. Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on one side or on both sides of the page (duplex). This also identifies what needs to be scanned for inclusion in the fax.
Page 144 Faxing Using the advanced options Select from the following settings: • Advanced Imaging—This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, Sharpness, and Temperature settings before you fax the document.
Page 145: Scanning
Scanning Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person. After the destinations (shared network folders) have been established on the network, the setup process for the application involves installing and configuring the application on the appropriate printer using its Embedded Web Server.
Page 146 Scanning Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Navigate to: Settings >...
Page 147: Scanning To A Computer Or Flash Drive
Scanning Scanning to an FTP address using a shortcut number Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 148 Scanning Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single-page documents, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a computer or a flash drive. The computer does not have to be directly connected to the printer for you to receive images using Scan to Computer.
Page 149: Understanding The Scan Options
Scanning Setting up Scan to Computer Notes: • This feature is supported only in Windows Vista or later. • Make sure your computer and printer are connected to the same network. Open the printers folder, and then select your printer. Note: If your printer is not in the list, then add your printer.
Page 150: Original Size
Scanning Original Size This option lets you set the paper size of the documents you are going to scan. When Original Size is set to Mixed Sizes, you can scan an original document that contains mixed paper sizes (letter‑ and legal‑size pages). Darkness This option lets you adjust how light or dark the scanned documents are in relation to the original document.
Page 151 Scanning Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. • Orientation—This specifies the orientation of the original document, and then changes the Sides (Duplex) and Binding settings to match the orientation.
Page 152: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Default Source Menu Settings Page Active NIC Edit Security Setups Paper Size/Type Device Statistics Miscellaneous Security Settings Standard Network Configure MP Stapler Test Confidential Print Standard USB Substitute Size Network Setup Page...
Page 153: Paper Menu
Understanding the printer menus Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Configure MP to "Cassette" for Multipurpose Manual Envelope Feeder to appear as a menu setting.
Page 154: Paper Size/Type Menu
Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS‑B5 • If two trays contain paper of the same size and type, and the trays have Letter the same settings, then the trays are automatically linked.
Page 155 Understanding the printer menus MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to “Cassette” for MP Feeder Letter Size to appear as a menu.
Page 156 Understanding the printer menus Manual Paper Size Specify the size of the paper being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Page 157: Substitute Size Menu
Understanding the printer menus Default ADF Media Type Specify the media type being loaded in the ADF. Plain Paper Note: Plain Paper is the factory default setting. Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper...
Page 158 Understanding the printer menus Transparency Texture Specify the relative texture of the transparencies loaded in a specific tray. Smooth Note: Normal is the factory default setting. Normal Rough Recycled Texture Specify the relative texture of the recycled paper loaded in a specific tray. Smooth Note: Normal is the factory default setting.
Page 159: Paper Weight Menu
Understanding the printer menus Heavy Texture Specify the relative texture of the heavy paper loaded in a specific tray. Smooth Note: Normal is the factory default setting. Normal Rough Rough/Cotton Texture Specify the relative texture of the rough or cotton paper loaded in a specific tray. Rough Note: Rough is the factory default setting.
Page 160 Understanding the printer menus Envelope Weight Specify the relative weight of the envelope loaded. Light Note: Normal is the factory default setting. Normal Heavy Rough Envelope Weight Specify the relative weight of the rough envelope loaded. Light Note: Normal is the factory default setting. Normal Heavy Letterhead Weight...
Page 161: Paper Loading Menu
Understanding the printer menus Paper Loading menu Card Stock Loading Determine and set two-sided printing for all print jobs with Card Stock as the paper type. Duplex Recycled Loading Determine and set two-sided printing for all print jobs with Recycled as the paper type.
Page 162: Custom Types Menu
Understanding the printer menus Custom [x] Loading Determine and set two-sided printing for all print jobs with Custom [x] as the paper type. Duplex Note: Custom [x] Loading is available only when the custom type is supported. Notes: • Off is the factory default setting for all Paper Loading menu selections. •...
Page 163: Custom Scan Sizes Menu
Understanding the printer menus Custom Scan Sizes menu Custom Scan Size [x] Specify a custom scan size name, scan sizes, and options. The custom scan size name replaces Custom Scan Size [x] in the printer menus. Scan Size Name Media Type Notes: ADF Media Type •...
Page 164: Universal Setup Menu
Understanding the printer menus Universal Setup menu Units of Measure Identify the units of measure. Inches Notes: Millimeters • Inches is the US factory default setting. • Millimeters is the international factory default setting. Portrait Width Set the portrait width. 3–8.5 inches Notes: 76–216 mm...
Page 165 Understanding the printer menus Configure Bins Specify configuration options for bins. Mailbox Notes: Link • Mailbox is the factory default setting. This treats each Mail Overflow bin as a separate mailbox. Link Optional • Link configures all available bins as one large bin. Type Assignment •...
Page 166: Reports Menu
Understanding the printer menus Reports menu Reports menu Menu Settings Page Print a report containing information about the paper loaded in trays, installed memory, total page count, alarm settings, timeouts, printer control panel language, TCP/IP address, status of supplies, status of the network connection, and other information.
Page 167: Network/Ports Menu
Understanding the printer menus Print Directory Print a list of all the resources stored in an optional flash memory card or printer hard disk. Notes: • Job Buffer Size must be set to 100%. • Make sure the optional flash memory or printer hard disk is working and installed correctly.
Page 168 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Auto Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel, and then exiting the menus causes the printer to restart.
Page 169: Network Card Menu
Understanding the printer menus Reports menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Reports • Network/Ports > Network [x] > Network [x] Setup > Reports Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address. Network Card menu To access the menu, navigate to either of the following: •...
Page 170 Understanding the printer menus IP Address View or change the current TCP/IP address. Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP.
Page 171: Ipv6 Menu
Understanding the printer menus IPv6 menu To access the menu, navigate to any of the following: • Network/Ports menu > Standard Network > Standard Network Setup >IPv6 • Network/Ports menu > Network [x] > Network [x] Setup > IPv6 Note: This menu is available only in network printers or printers that are attached to print servers. Enable IPv6 Enable IPv6 in the printer.
Page 172: Appletalk Menu
Understanding the printer menus Network Mode Specify the network mode. BSS Type Notes: Infrastructure • Infrastructure is the factory default setting. This lets the printer Ad hoc access a network using an access point. • Ad hoc configures wireless connection directly between the printer and a computer.
Page 173: Standard Usb Menu
Understanding the printer menus Standard USB menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 174 Understanding the printer menus Job Buffering Temporarily store print jobs in the printer hard disk before printing. Notes: • Off is the factory default setting. Auto • On buffers jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Page 175 Understanding the printer menus PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 176 Understanding the printer menus Protocol Specify the parallel port protocol. Standard Notes: Fastbytes • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems. Honor Init Determine if the printer honors printer hardware initialization requests from the computer.
Page 177 Understanding the printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 178 Understanding the printer menus Job Buffering Temporarily store print jobs on the printer hard disk before printing. Notes: • Off is the factory default setting. The printer does not buffer print jobs on the Auto printer hard disk. • On buffers print jobs on the printer hard disk. •...
Page 179: Smtp Setup Menu
Understanding the printer menus Parity Set the parity for serial input and output data frames. Even Note: None is the factory default setting. None Ignore Honor DSR Determine whether the printer uses the DSR Signal. Notes: • Off is the factory default setting. •...
Page 180: Security Menu
Understanding the printer menus Device‑Initiated E‑mail Specify what credentials will be used when communicating to the SMTP server. Some SMTP servers require credentials to send an e-mail. None Use Device SMTP Credentials Notes: User‑Initiated E‑mail • None is the factory default setting for Device‑Initiated E‑mail and None User‑Initiated E‑mail.
Page 181: Miscellaneous Security Settings Menu
Understanding the printer menus Edit Access Controls Control access to printer menus, firmware updates, held jobs, and other access points. Administrative Menus Function Access Management Solutions Cancel jobs at the Device Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out.
Page 182: Confidential Print Menu
Understanding the printer menus LDAP Certificate Verification Allow the user to request a server certificate. Demand Notes: • “Demand” is the factory default setting. This means a server certificate is Allow requested. If a bad certificate is provided or if no certificate is provided, then Never the session is terminated immediately.
Page 183: Erase Temporary Data Files Menu
Understanding the printer menus Verify Job Expiration Set a limit on how long the printer stores print jobs needing verification. 1 hour 4 hours 24 hours 1 week Reserve Job Expiration Set a limit on how long the printer stores print jobs for printing at a later time. 1 hour 4 hours 24 hours...
Page 184 Understanding the printer menus Delete Log Specify whether or not audit logs are deleted. Note: Yes is the factory default setting. Configure Log Specify how and whether or not audit logs are created. Enable Audit Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog.
Page 185: Settings Menu
Understanding the printer menus Enable Authentication Change the authentication setting to On or Off. Note: Off is the factory default setting. Settings menu General Settings menu Display Language Set the language of the text appearing on the printer display. English Note: Not all languages are available for all printers, and you may Francais need to install special hardware for those languages to appear.
Page 186 Understanding the printer menus Eco-Mode Minimize the use of energy, paper, or specialty media. Notes: Energy • Off is the factory default setting. This resets the printer to its Energy/Paper factory default settings. Paper • The Energy setting minimizes the power used by the printer. Performance may be affected, but print quality is not.
Page 187 Understanding the printer menus Keyboard Specify a language and custom key information for the printer keyboard. The additional tabs enable access to accent marks and Keyboard Type symbols from the keyboard. English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska...
Page 188 Understanding the printer menus Displayed Information Specify what is displayed on the upper left and right corners of the home screen. Left side For the Left side and Right side menus, select from the following Right side options: Custom Text [x] None IP Address Hostname...
Page 189 Understanding the printer menus Displayed Information (continued) Customize the displayed information for Paper Jam, Load Paper, and Service Errors menus. Paper Jam Select from the following options: Load Paper Display Service Errors Message to display Default Alternate Default [text entry] Alternate [text entry] Notes:...
Page 190 Understanding the printer menus Time Format Format the printer time. 12 hour A.M./P.M. Note: “12 hour A.M./P.M.” is the factory default setting. 24 hour clock Screen Brightness Specify the brightness of the control panel screen. 20–100 Note: 100 is the factory default setting. One Page Copy Set copies from the scanner glass to only one page at a time.
Page 191 Understanding the printer menus Scanner Jam Recovery Specify how a scanned job should be reloaded if a paper jam occurs in the ADF. Job level Page level Notes: • Job level is the factory default setting. • If Job level is selected, then the entire job must be rescanned if any pages jam.
Page 192 Understanding the printer menus Timeouts Set the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state. Sleep Mode Disabled Notes: 1–120 • 20 is the factory default setting. •...
Page 193 Understanding the printer menus Timeouts Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the remainder of the print Print Timeout job. Disabled 1–255 Notes: • 90 is the factory default setting. •...
Page 194 Understanding the printer menus Print Recovery Specify whether the printer reprints jammed pages. Jam Recovery Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the Auto pages is needed for other printer tasks. •...
Page 195: Copy Settings Menu
Understanding the printer menus Press and Hold Sleep Button Determine how the printer responds when pressing the Sleep button when the printer is idle. Do Nothing Sleep Notes: Hibernate • Do Nothing is the factory default setting. • Sleep or Hibernate sets the printer to operate at a lower power configuration.
Page 196 Understanding the printer menus Sides (Duplex) Specify whether an original document is two‑sided (duplex) or one‑sided, and then to specify whether the copy should be two‑sided or one‑sided. 1 sided to 1 sided 1 sided to 2 sided Notes: 2 sided to 1 sided •...
Page 197 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Notes: Legal • Letter is the U.S. factory default setting. Executive • A4 is the international factory default setting. Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Difficult Media Letter...
Page 198 Understanding the printer menus Output Bin Specify the bin to be used for the copy job. Standard Bin Notes: Bin [x] • Standard Bin is the factory default setting. • Bin [x] appears only when at least one optional bin is installed. Number of Copies Specify the number of copies for the copy job.
Page 199 Understanding the printer menus Auto Center Automatically center the content on the page. Note: Off is the factory default setting. Color Dropout Specify which color to drop during scanning and to adjust the dropout setting for each color threshold. Color Dropout None Notes: •...
Page 200: Fax Settings Menu
Understanding the printer menus Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. Fax Name Specify the name of the fax in the printer. Fax Number Specify the number assigned to the fax. Fax ID Specify how the fax is identified.
Page 201 Understanding the printer menus Fax Cover Page Configure the fax cover page. Fax Cover Page Notes: Off by default • “Off by default” is the factory default setting for Fax Cover Page. On by default • Off is the factory default setting for all other menu items. Never use Always use Include to Field...
Page 202 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Note: Mixed Sizes is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x]...
Page 203 Understanding the printer menus Dialing Prefix Rules Establish a dialing prefix rule. Prefix Rule [x] Automatic Redial Specify the number of times the printer tries to send the fax to a specified number. 0–9 Note: 5 is the factory default setting. Redial frequency Specify the number of minutes between redials.
Page 204 Understanding the printer menus Background Removal Adjust the amount of background visible on a scanned image. ‑4 to 4 Note: 0 is the factory default setting. Color Balance Enable an equal balance of colors in the scanned image. Cyan - Red Magenta - Green Yellow - Blue Color Dropout...
Page 205 Understanding the printer menus Enable Color Fax Scans Enable color faxing. Off by default Note: “Off by default” is the factory default setting. On by default Never use Always use Auto Convert Color Faxes to Mono Convert all outgoing faxes to black and white. Faxes Note: On is the factory default setting.
Page 206 Understanding the printer menus Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] Note: Tray 1 is the factory default setting. Multipurpose Feeder Output Bin Specify a bin for received faxes. Standard Bin Note: Standard Bin is the factory default setting. Bin [x] Fax Footer Print the transmission information at the bottom of each page from a received fax.
Page 207 Understanding the printer menus Staple Specify whether prints are stapled. Note: Off is the factory default setting. 1 staple Enable Color Fax Receive Enable the printer to receive fax in color and print it in grayscale. Note: On is the factory default setting. Transmission Log Enable printing of a transmission log after each fax job.
Page 208: E‑Mail Settings Menu
Understanding the printer menus Speaker Mode Specify the mode of the speaker. Always Off Notes: On until Connected • “On until Connected” is the factory default setting. A sound is issued until the Always On fax connection is made. • Always On turns the speaker on.
Page 209 Understanding the printer menus E‑mail Server Setup Specify a domain name, such as a company domain name, and then limits e‑mail destinations only to that domain name. Limit destinations Notes: • E-mail can be sent only to the specified domain. •...
Page 210 Understanding the printer menus Resolution Specify the resolution of the scan in dots per inch. 75 dpi Note: “150 dpi” is the factory default setting. 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting.
Page 211 Understanding the printer menus JPEG Quality Set the quality of a JPEG photo image in relation to file size and quality of the image. Best for content Notes: 5–90 • “Best for content” is the factory default setting. • 5 reduces the file size and quality of the image. •...
Page 212 Understanding the printer menus Custom Job scanning Copy a document that contains mixed paper sizes. Notes: • Off is the factory default setting. • This menu item appears only when a formatted, working printer hard disk is installed. Scan Preview Specify whether or not a preview will appear on the display for scan jobs.
Page 213: Ftp Settings Menu
Understanding the printer menus Negative Image Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail Adjust the amount of shadow detail visible on a scanned image. ‑4 to 4 Note: 0 is the factory default setting. Scan edge to edge Specify whether the original document is scanned edge-to-edge.
Page 214 Understanding the printer menus Content Source Specify how the original document was produced. Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Color Specify whether the printer captures and transmits content in color or in black and white.
Page 215 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Notes: Legal • Letter is the U.S. factory default setting. Executive • A4 is the international factory default setting. Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Difficult Media Letter...
Page 216 Understanding the printer menus Photo Default Set the quality of a photo image in relation to the file size and quality of the image. 5–90 Note: 50 is the factory default setting. Use Multi‑Page TIFF Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan‑to‑FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job.
Page 217 Understanding the printer menus Color Balance Enable an equal balance of colors in the scanned image. Cyan - Red Magenta - Green Yellow - Blue Color Dropout Specify which color to drop during scanning and to adjust the dropout setting for each color threshold.
Page 218: Flash Drive Menu
Understanding the printer menus Flash Drive menu Scan Settings Format Specify the format of the file to be sent through FTP. PDF (.pdf) Note: PDF (.pdf) is the factory default setting. Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version Set the version of the PDF file to be sent through FTP.
Page 219 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Difficult Media Letter...
Page 220 Understanding the printer menus Photo Default Set the quality of a photo image in relation to file size and quality. 5–90 Note: 50 is the factory default setting. Use Multi‑Page TIFF Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan to FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page.
Page 221: Print Settings
Understanding the printer menus Color Dropout Specify which color to drop during scanning and to adjust the dropout setting for each color threshold. Color Dropout None Notes: • None is the factory default setting for Color Dropout. Green • 128 is the factory default setting for each color threshold. Blue Default Red Threshold 0–255...
Page 222 Understanding the printer menus Collate Stack the pages of a print job in sequence when printing multiple copies. (1,1,1) (2,2,2) Note: “(1,2,3) (1,2,3)” is the factory default setting. (1,2,3) (1,2,3) Sides (Duplex) Specify whether prints are on one side or on both sides of the page. 1 sided Note: 1 sided is the factory default setting.
Page 223: Setup Menu
Understanding the printer menus Paper Saver Ordering Specify the positioning of multiple‑page images. Horizontal Notes: Reverse Horizontal • Horizontal is the factory default setting. Reverse Vertical • Positioning depends on the number of page images and whether they are in portrait or Vertical landscape orientation.
Page 224 Understanding the printer menus Print Area Set the logical and physical printable area. Normal Notes: Fit to Page • Normal is the factory default setting. When attempting to Whole Page print data in the non‑printable area defined by the Normal setting, the printer clips the image at the boundary.
Page 225: Finishing Menu
Understanding the printer menus Finishing menu Sides (Duplex) Specify whether two‑sided (duplex) printing is set as the default for all print jobs. 1 sided Notes: 2 sided • “1 sided” is the factory default setting. • You can set two‑sided printing from the printer software. For Windows users: Click File >...
Page 226 Understanding the printer menus Paper Saver Print multiple‑page images on one side of a paper. Notes: 2‑Up • Off is the factory default setting. 3‑Up • The number selected is the number of page images that will print per side. 4‑Up 6‑Up 9‑Up...
Page 227: Quality Menu
Understanding the printer menus Offset Pages Offset pages at certain instances. None Notes: Between Copies • None is the factory default setting. Between Jobs • Between Copies offsets each copy of a print job if Collate is set to “(1,2,3) (1,2,3).”...
Page 228 Understanding the printer menus Contrast Adjust the contrast of printed objects. 0–5 Note: 0 is the factory default setting. Job Accounting menu Note: This menu item appears only when a formatted, working printer hard disk is installed. Make sure the printer hard disk is not read/write‑...
Page 229: Utilities Menu
Understanding the printer menus Disk Full Action Determine and set how the printer responds when disk usage reaches the maximum limit (100MB). None E‑mail & Delete Current Log Note: None is the factory default setting. E‑mail & Delete Oldest Log Post &...
Page 230: Postscript Menu
Understanding the printer menus Delete Downloads on Disk Delete downloads from the printer hard disk, including all held jobs, buffered jobs, and parked jobs. Delete Now Do Not Delete Notes: • Delete Now sets the printer to delete the downloads and allows the display to return to the originating screen after the deletion.
Page 231: Pcl Emul Menu
Understanding the printer menus Lock PS Startup Mode Disable the SysStart file. Note: Off is the factory default setting. Font Priority Establish the font search order. Resident Notes: Flash/Disk • Resident is the factory default setting. • This menu item is available only when a formatted flash memory option card or printer hard disk is installed and operating properly.
Page 232 Understanding the printer menus PCL Emulation Settings Change the point size for scalable typographic fonts. Point Size Notes: 1.00–1008.00 • 12 is the factory default setting. • Point size refers to the height of the characters in the font. One point equals approximately 0.014 inch.
Page 233 Understanding the printer menus Tray Renumber Configure the printer to work with printer software or programs that use different source assignments for trays and feeders. Assign MP Feeder Notes: None • “Off” is the factory default setting. 0–199 • “None” ignores the Select Paper Feed command. This option appears only Assign Tray [x] when it is selected by the PCL 5 interpreter.
Page 234: Html Menu
Understanding the printer menus HTML menu Font Name Joanna MT Set the default font for HTML documents. Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do not Antique Olive Lubalin Graph specify a font. Apple Chancery Marigold Arial MT...
Page 235: Image Menu
The Help menu consists of a series of Help pages that are stored in the multifunction printer (MFP) as PDF files. They contain information about using the printer and performing various tasks, including copying, scanning, and faxing. English, French, German, and Spanish translations are stored in the printer. Other translations are available at http://support.lexmark.com. Menu item Description...
Page 236 Understanding the printer menus Menu item Description E‑mail Guide Provides information about sending e‑mails using addresses, shortcut numbers, or the address book, and about changing settings Fax Guide Provides information about sending faxes using fax numbers, shortcut numbers, or the address book, and about changing settings FTP Guide Provides information about scanning documents directly to an FTP server using an FTP address, shortcut numbers, or the address book, and about changing settings...
Page 237: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 238: Saving Energy
Saving money and the environment Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature to see how the document looks like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type and size to avoid paper jams.
Page 239: Adjusting Sleep Mode
Saving money and the environment Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed. Use factory default settings.
Page 240: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 241: Returning Lexmark Cartridges For Reuse Or Recycling
Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by making it both easy and free for Lexmark customers to return used cartridges to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling. Boxes used to return the cartridges are also recycled.
Page 242: Securing The Printer
Securing the printer Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs.
Page 243: Erasing Non-Volatile Memory
Securing the printer Erasing non‑volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: Turn off the printer. Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar appears.
Page 244: Configuring Printer Hard Disk Encryption
Securing the printer The printer will perform a power‑on reset, and then return to normal operating mode. Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard disk installed.
Page 245: Finding Printer Security Information
You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer. Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Page 246: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
Page 247: Cleaning The Scanner Glass
Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. Remove the white underside of the scanner cover.
Page 248 Maintaining the printer Open the bottom ADF door. Wipe the ADF scanner glass under the ADF door. Close the bottom ADF door. Place the white underside of the scanner cover on the scanner glass, and then close the scanner cover.
Page 249: Emptying The Hole Punch Box
Maintaining the printer Wipe the areas shown, and then let them dry. White underside of the scanner cover Scanner glass ADF glass White underside of the ADF cover Close the scanner cover. Emptying the hole punch box Pull out the hole punch box. Empty the container.
Page 250: Checking The Status Of Parts And Supplies
Maintaining the printer Insert the emptied hole punch box back into the finisher until it clicks into place. Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the home screen, touch Status/Supplies >...
Page 251: Ordering Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. Use of third-party supplies or parts can affect warranty coverage.
Page 252: Ordering An Imaging Unit
Lexmark Return Program fuser maintenance kit type Type Part number XM7100 Series Return Program fuser maintenance kit Type 00 40X8420 XM7100 Series Return Program fuser maintenance kit Type 01 40X8421 XM7100 Series Return Program fuser maintenance kit Type 02...
Page 253: Ordering Staple Cartridges
Maintaining the printer Ordering staple cartridges Part name Part number Staple cartridges 25A0013 Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: •...
Page 254: Replacing Supplies
Maintaining the printer Replacing supplies Replacing the toner cartridge Lift the front cover, and then pull down the multipurpose feeder door.
Page 255 Maintaining the printer Pull the cartridge out of the printer using the handle. Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute the toner. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Page 256 Maintaining the printer Warning—Potential Damage: When replacing a toner cartridge, do not leave the imaging unit exposed to direct light for an extended period of time. Extended exposure to light may cause print quality problems. Close the multipurpose feeder door and the front cover.
Page 257: Replacing The Imaging Unit
Maintaining the printer Replacing the imaging unit Lift the front cover, and then pull down the multipurpose feeder door.
Page 258 Maintaining the printer Pull out the toner cartridge from the printer using the handle. Lift the green handle, and then pull out the imaging unit from the printer.
Page 259 Maintaining the printer Unpack the new imaging unit, and then shake it. Remove all packing material from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 260 Maintaining the printer Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Close the multipurpose feeder door and the front cover.
Page 261: Replacing A Staple Cartridge
Maintaining the printer Replacing a staple cartridge Open the stapler door. Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher. Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge.
Page 262: Moving The Printer
Maintaining the printer Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. Push the staple cartridge into the finisher until it clicks into place. Close the stapler door. Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 263: Moving The Printer To Another Location
Maintaining the printer • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. •...
Page 264: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com. Checking the virtual display Open a Web browser, and then type the printer IP address in the address field.
Page 265: Configuring Supply Notifications From The Embedded Web Server
Managing the printer Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Reports, and then click the type of report you want to view.
Page 266: Restoring Factory Default Settings
Managing the printer Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. For more information, see “Printing a menu settings page” on page If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option.
Page 267: Clearing Jams
Clearing jams Clearing jams Carefully select paper and specialty media, and then load them properly to avoid most jams. For more information, see “Avoiding jams” on page 267. If jams occur, then follow the steps outlined in this chapter. Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks.
Page 268 Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
Page 269 Clearing jams Allow the paper to enter the optional mailbox bins properly • Make sure to adjust the bin extender so that the paper size indicators match the size of the paper used. Notes: – If the bin extender is shorter than the size of the paper you are printing on, then the paper causes a jam in the mailbox bin.
Page 270: Understanding Jam Messages And Locations
Clearing jams • If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push the paper all the way back. Note: If the paper is not under the bin arm, then a jam occurs due to an overfilled bin. Use recommended paper •...
Page 271 Clearing jams Notes: • When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared. Check your printed output for blank pages. • When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Page 272: [X]-Page Jam, Lift Front Cover To Remove Cartridge. [200-201]
Clearing jams Area name Printer control panel message What to do Multipurpose feeder [x]‑page jam, clear manual Remove all paper from the multipurpose feeder, and feeder. [250] then remove the jammed paper. Inside the printer [x]‑page jam, lift front cover to Open the front cover and the multipurpose feeder, remove cartridge.
Page 273 Clearing jams Lift the green handle, and then pull out the toner cartridge from the printer. Place the toner cartridge aside. Lift the green handle, and then pull out the imaging unit from the printer. Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 274 Clearing jams Pull the jammed paper gently to the right, and then remove it from the printer. Note: Make sure all paper fragments are removed. Warning—Potential Damage: The jammed paper may be covered with toner, which can stain garments and skin.
Page 275 Clearing jams Insert the toner cartridge into the printer, and then push the green handle back into place. Notes: • Align the arrows on the guides of the toner cartridge with the arrows in the printer. • Make sure the cartridge is fully pushed in.
Page 276: [X]-Page Jam, Open Upper Rear Door. [202]
Clearing jams Close the multipurpose feeder door and the front cover. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper rear door. [202] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 277 Clearing jams Pull down the rear door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 278: [X]-Page Jam, Open Upper And Lower Rear Door. [231-234]
Clearing jams Close the rear door. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper and lower rear door. [231–234] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 279 Clearing jams Pull down the rear door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 280 Clearing jams Close the rear door.
Page 281 Clearing jams Open the rear door of the duplex area, and then push the back of the standard tray. Press down the rear duplex flap, then firmly grasp the jammed paper, and then gently pull the paper out. Note: Make sure all paper fragments are removed.
Page 282: [X]-Page Jam, Remove Standard Bin Jam. [203]
Clearing jams Insert the standard tray. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove standard bin jam. [203] Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 283: [X]-Page Jam, Remove Tray 1 To Clear Duplex. [235-239]
Clearing jams From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove tray 1 to clear duplex. [235–239] Pull out the tray completely. Note: Lift the tray slightly, and then pull it out. Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right and out of the printer.
Page 284: [X]-Page Jam, Open Tray [X]. [24X]
Clearing jams Insert the tray. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open tray [x]. [24x] Check which tray is indicated on the printer display, and then pull the tray. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 285: [X]-Page Jam, Clear Manual Feeder. [250]
Clearing jams Insert the tray. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, clear manual feeder. [250] From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 286: [X]-Page Jam, Open Mailbox Rear Door. Leave Paper In Bin. [4Yy.xx]
Clearing jams Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Reload paper into the multipurpose feeder. Slide the paper guide until it rests lightly against the edge of the paper. From the printer control panel, touch Done to clear the message and continue printing.
Page 287 Clearing jams Close the rear mailbox door. If the jam is in the mailbox bin, then firmly grasp the jammed paper, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 288 Clearing jams From the printer control panel, touch Done to clear the message and continue printing.
Page 289: [X]-Page Jam, Open Automatic Feeder Top Cover. [28Y.xx]
Clearing jams [x]‑page jam, open automatic feeder top cover. [28y.xx] Remove all original documents from the ADF tray. Note: The message is cleared when the pages are removed from the ADF tray. Open the ADF cover. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 290: [X]-Page Jam, Remove Paper, Open Finisher Rear Door. Leave Paper In Bin. [451]
Clearing jams Close the bottom ADF door. Straighten the edges of the original documents, then load the documents into the ADF, and then adjust the paper guide. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open finisher rear door.
Page 291: [X]-Page Jam, Remove Paper, Open Stapler Door. Leave Paper In Bin. [455-457]
Clearing jams Close the staple finisher door. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457] From the stapler bin, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 292 Clearing jams Open the stapler outer and inner doors. Pull down the latch of the staple cartridge holder, and then pull the holder out of the printer.
Page 293 Clearing jams Use the metal tab to lift the staple guard, and then remove any loose staples. Press down the staple guard until it clicks into place.
Page 294 Clearing jams Slide the staples toward the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. Warning—Potential Damage: Do not tap the cartridge on a hard surface. This could damage the cartridge. Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place.
Page 295: Troubleshooting
Troubleshooting Troubleshooting Understanding the printer messages Cartridge low [88.xy] You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge nearly low [88.xy] If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge very low, [x] estimated pages remain [88.xy] You may need to replace the toner cartridge very soon.
Page 296: Close Door Or Insert Cartridge
Troubleshooting Change [paper source] to [paper type] [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the printer control panel, and then touch Finished changing paper.
Page 297: Close Top Access Cover
Troubleshooting • Touch Finish job without further scanning to end the last successful scan job. Note: This does not cancel the scan job. All successfully scanned pages will be processed further for copying, faxing, or e-mailing. • Touch Cancel job to clear the message and cancel the scan job. Close rear door Close the rear door of the printer.
Page 298: Empty The Hole Punch Box
Troubleshooting Disk full, scan job canceled Try one or more of the following: • Touch Continue to clear the message and continue scanning. • Delete fonts, macros, and other data stored in the printer hard disk. • Install a hard disk with higher capacity. Disk must be formatted for use in this device From the printer control panel, touch Format disk to format the printer hard disk and clear the message.
Page 299 Troubleshooting Fax server 'To Format' not set up. Contact system administrator. Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Complete the Fax Server setup. If the message appears again, then contact your system support person. Fax Station Name not set up.
Page 300: Insert Staple Cartridge
Troubleshooting Incompatible tray [x] [59] Try one or more of the following: • Remove the indicated tray. • From the printer control panel, touch Continue to clear the message and continue printing without using the indicated tray. Incorrect paper size, open [paper source] [34] Try one or more of the following: •...
Page 301 Troubleshooting Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. • Cancel the print job. • Reset active bin Install duplex Try one or more of the following: • Install the duplex unit: Turn off the printer. Unplug the power cord from the electrical outlet.
Page 302 Troubleshooting Insufficient memory to support Resource Save feature [35] Install additional printer memory or touch Continue to disable Resource Save, clear the message, and continue printing. Insufficient memory, some Held Jobs were deleted [37] From the printer control panel, touch Continue to clear the message. Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: •...
Page 303 Troubleshooting Load [paper source] with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the specified tray or feeder with the correct size and type of paper. • To use the tray or feeder with the correct size and type of paper, touch Finished loading paper on the printer control panel.
Page 304: Load Staples
If necessary, touch Continue to clear the message and continue printing. Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
Page 305 Turn off the printer, wait for about 10 seconds, and then turn the printer back on. • Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. Non‑Lexmark [supply type], see User’s Guide [33.xy] Note: The supply type can be a toner cartridge or the imaging unit.
Page 306 Printer had to restart. Last job may be incomplete. From the printer control panel, touch Continue to clear the message and continue printing. For more information, visit http://support.lexmark.com or contact customer support. Reattach bin [x] Try one or more of the following: •...
Page 307 Unplug the power cord from the electrical outlet. Remove the indicated bins. Contact customer support at http://support.lexmark.com or your service representative. From the printer control panel, touch Continue to clear the message and print without using the indicated bins. Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: •...
Page 308: Remove Paper From All Bins
“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer.
Page 309 “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace jammed originals if restarting job.
Page 310 Troubleshooting Replace maintenance kit, 0 estimated pages remain [80.xy] The printer is scheduled for maintenance. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact your service representative, and then report the message. Replace missing fuser [80.xx] Install the missing fuser.
Page 311: Restore Held Jobs
Troubleshooting Restore held jobs? Try one or more of the following: • From the printer control panel, touch Restore to restore all held jobs stored in the printer hard disk. • From the printer control panel, touch Do not restore if you do not want to restore any of the print jobs. Scan document too long The scan job exceeds the maximum number of pages.
Page 312: Some Held Jobs Were Not Restored
• Turn off the printer, and then turn it back on. • Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
Page 313 Troubleshooting Remove the extra bins. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Too many disks installed [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra printer hard disks. Connect the power cord to a properly grounded electrical outlet.
Page 314: Solving Printer Problems
Troubleshooting Unsupported camera mode, unplug camera and change mode The camera mode does not support PictBridge. Unplug the camera, change the mode and plug the camera back into the printer. Unsupported disk Remove the unsupported printer hard disk, and then insert a supported one. Unsupported option in slot [x] [55] Turn off the printer.
Page 315: Basic Printer Problems
Troubleshooting Basic printer problems The printer is not responding Action Step 1 Go to step 2. Turn on the printer. Make sure the printer is turned on. Is the printer turned on? Step 2 Press the Sleep button Go to step 3. to wake the printer Check if the printer is in Sleep mode or Hibernate mode.
Page 316 Troubleshooting Action Step 8 Go to step 9. Connect the printer cable securely to the Check if one end of the printer cable is plugged into a port on the printer printer and the and the other to the computer, print server, option, or other network computer, print server, device.
Page 317: Internal Print Server Does Not Operate Correctly
Troubleshooting Hardware and internal option problems Cannot detect internal option Action Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 3.
Page 318: Internal Solutions Port Does Not Operate Correctly
Troubleshooting Action Step 2 The problem is solved. Contact customer support. Check the cable and the internal print server connection. Use the correct cable, and then check if it is securely connected to the internal print server. Does the internal print server operate correctly? Internal Solutions Port does not operate correctly Action Step 1...
Page 319 Troubleshooting Action Step 2 The problem is solved. Go to step 3. Turn off the printer, then wait about 10 seconds, and then turn the printer back on. Resend the print job. Is the tray working? Step 3 Go to step 4. Reinstall the tray.
Page 320: Paper Feed Problems
Troubleshooting Paper feed problems Jammed pages are not reprinted Action Turn on Jam Recovery. The problem is solved. Contact customer support. From the home screen, navigate to: > Settings > General Settings > Print Recovery From the Jam Recovery menu, touch the arrows to scroll to On or Auto.
Page 321: Solving Print Problems
Troubleshooting Paper jam message remains after jam is cleared Action Check the entire paper path for jammed paper. Contact customer The problem is solved. support. Remove any jammed paper. From the printer control panel, touch Continue to clear the message. Does the paper jam message remain? Solving print problems Printing problems...
Page 322 Troubleshooting Action Step 3 The problem is solved. Add additional printer memory. Free up additional printer memory by deleting some of the held jobs. Does the job print? Envelope seals when printing Action Contact customer The problem is solved. Use envelopes that have been stored in a dry environment. support.
Page 323: Incorrect Characters Print
Troubleshooting Action Step 5 Contact customer The problem is solved. support. Check if the USB port is disabled by the system support person. Does the error message still appear? Incorrect characters print Action Step 1 Deactivate Hex Trace Go to step 2. mode.
Page 324 Troubleshooting Action Step 4 The problem is solved. Contact customer support. Check if the trays are not linked. Resend the print job. Did the job print from the correct tray or on the correct paper? Large jobs do not collate Action Step 1 The problem is solved.
Page 325: Print Jobs Do Not Print
Troubleshooting Action Step 2 The problem is solved. Contact customer support. Open the document you want to print in Adobe Acrobat. Click File > Print > Advanced > Print As Image > OK > OK. Do the files print? Printing slows down Notes: •...
Page 326 Step 6 The problem is solved. Contact customer support. Remove, and then reinstall the printer software. For more information, see “Installing the printer” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print?
Page 327: Print Job Takes Longer Than Expected
Troubleshooting Print job takes longer than expected Action Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. From the printer control panel, navigate to: Settings > General Settings Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
Page 328: Tray Linking Does Not Work
Troubleshooting Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Step 1 The problem is solved. Go to step 2. Open the trays, and then check if they contain paper of the same size and type.
Page 329: Print Quality Problems
Troubleshooting Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. The problem is solved. Print a font sample list to check if the fonts you are using are supported by the printer. From the printer control panel, navigate to: >...
Page 330 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the paper loaded. Resend the print job. Is the page or image clipped? Step 2 Go to step 3.
Page 331: Gray Background On Prints
Troubleshooting Action Step 1 The problem is solved. Go to step 2. Make sure the size of the paper loaded in the tray matches the fuser type. Note: Use a 110-volt fuser for printing on letter-size paper and a 220-volt fuser for printing on A4‑size paper. Resend the print job.
Page 332 Troubleshooting Action Step 3 The problem is solved. Contact customer support. Replace the imaging unit, and then resend the print job. Did the gray background disappear from the prints? Horizontal voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2.
Page 333 Troubleshooting Incorrect margins on prints A B C D A B C D A B C D Action Step 1 The problem is solved. Go to step 2. Move the width and length guides in the tray to the correct positions for the paper size loaded.
Page 334: Paper Curl
Troubleshooting Paper curl Action Step 1 Go to step 2. Adjust the width and length guides. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Are the width and length guides positioned correctly? Step 2 Go to step 3.
Page 335: Printer Is Printing Solid Black Pages
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
Page 336: Print Irregularities
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 337: Print Is Too Dark
Troubleshooting Action Step 4 From the printer Go to step 5. control panel, set the Check if the paper loaded in the tray has texture or rough finishes. paper texture in the Paper menu to match Are you printing on textured or rough paper? the paper loaded in the tray.
Page 338 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper type, texture, and Resend the print job.
Page 339: Print Is Too Light
Troubleshooting Print is too light Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, increase the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too light? Step 2 Go to step 3.
Page 340: Repeating Defects Appear On Prints
Troubleshooting Action Step 6 Go to step 7. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 341: Shadow Images Appear On Prints
Troubleshooting Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. Load paper with the correct paper type and Load paper with the correct paper type and weight in the tray.
Page 342: Streaked Horizontal Lines Appear On Prints
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
Page 343: Streaked Vertical Lines Appear On Prints
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 344 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked vertical lines appear on prints? Step 4 Go to step 5.
Page 345: Toner Rubs Off
Troubleshooting Action Step 2 The problem is solved. Contact customer support. Replace the imaging unit, and then resend the print job. Did the toner fog or background shading disappear from the prints? Toner rubs off Leading edge Trailing edge Action Step 1 Go to step 2.
Page 346: Transparency Print Quality Is Poor
Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
Page 347: Solving Copy Problems
Troubleshooting Action Step 2 Go to step 3. The problem is solved. From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. Resend the print job. Do vertical voids appear on prints? Step 3 Go to step 4.
Page 348: Copier Does Not Respond
Troubleshooting Copier does not respond Action Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. Does an error or status message appear? Step 2 Go to step 3. Connect the power cord to the printer and Check if the power cord is plugged into the printer and a properly...
Page 349: Poor Copy Quality
Troubleshooting Poor copy quality Action Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. Does an error or status message appear? Step 2 Go to step 3. Increase the scan resolution setting for a Check the quality of the original document.
Page 350: Solving Fax Problems
Troubleshooting Action Step 8 Go to step 9. The problem is solved. Check for missing or faded text on prints. From the Copy screen, navigate to: Advanced Options > Advanced Imaging Adjust the settings: • Sharpness—Increase the current setting. • Contrast—Increase the current setting.
Page 351: Caller Id Is Not Shown
Troubleshooting Caller ID is not shown Action Contact your telephone company to check if your telephone line is The problem is solved. Contact customer subscribed to the caller ID service. support. Notes: • If your region supports multiple caller ID patterns, then you may have to change the default setting.
Page 352 Troubleshooting Action Step 5 The problem is solved. Go to step 6. Check the telephone wall jack. Plug the telephone cable into the wall jack. Listen for a dial tone. If you do not hear a dial tone, then plug a different telephone cable into the wall jack.
Page 353: Can Receive But Not Send Faxes
Troubleshooting Action Step 8 The problem is solved. Go to step 9. Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax. Can you send or receive a fax? Step 9 The problem is solved.
Page 354: Can Send But Not Receive Faxes
Troubleshooting Action Step 2 The problem is solved. Go to step 3. Load the original document properly. Load the original document faceup, short edge first into the ADF tray or facedown on the scanner glass in the upper left corner. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 355: Received Fax Has Poor Print Quality
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Replace the toner cartridge. For more information, see the instruction sheet that came with the supply. Can you receive faxes? Fax and e-mail functions are not set up Notes: •...
Page 356: Solving Scanner Problems
Troubleshooting Action Step 2 The problem is solved. Go to step 3. Decrease the incoming fax transmission speed. Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 357: Cannot Scan From A Computer
Troubleshooting Cannot scan from a computer Action Step 1 Go to step 3. Go to step 2. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Step 2 Clear the error Go to step 3.
Page 358 Troubleshooting Action Step 3 Go to step 4. “Cleaning the scanner glass” on Clean the scanner glass and the ADF glass using a clean, lint‑free cloth page 247. dampened with water. Is the scanner glass clean? Step 4 Go to step 5. Place the document or photo facedown on the Check the placement of the document or photo.
Page 359: Scanning Takes Too Long Or Freezes The Computer
Troubleshooting Action Step 3 Close the file you are Go to step 4. scanning. Check if the document or photo you want to scan is open in another application or being used by another user. Is the file you want to scan open by another application or user? Step 4 Contact customer...
Page 360 Troubleshooting The scanner does not respond Action Step 1 Go to step 2. Turn on the printer. Check if the printer is turned on. Is the printer turned on? Step 2 Go to step 3. Connect the printer cable securely to the Check if the printer cable is securely attached to the printer and the printer and the computer, print server, option, or other network device.
Page 361: Solving Home Screen Application Problems
Troubleshooting Solving home screen application problems An application error has occurred Action Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. Open a Web browser, and then type the printer IP address in the address field.
Page 362: Contacting Customer Support
You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.
Page 363: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 364 Notices Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. ScanBack is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 365: Noise Emission Levels
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 366 The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 367: Energy Star
Notices ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient operating temperature 15.6 to 32.2°C (60 to 90°F)
Page 368: Power Consumption
The product is plugged into an electrical outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values.
Page 369: Industry Canada Compliance Statement
Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Page 370 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 371: Notice To Users Of The Canadian Telephone Network
If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. www.lexmark.com or your Lexmark representative.
Page 372: Notice To Users Of The New Zealand Telephone Network
Notices an interface may consist of any combination of devices, subject only to the requirement that the sum of the RENs of all the devices does not exceed five. The modem REN is located on the rear of the equipment on the product labeling. Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources.
Page 373: Using This Product In Switzerland
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. The filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Page 374: Regulatory Notices For Wireless Products
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 375 Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 376 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 377 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 378 Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 379: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 380 Notices The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Algorithms for Internet Key Exchange version 1 (IKEv1) implemented in the product or service.
Page 381: Index
Index Index adjusting Sleep mode 239 Change [paper source] to [custom Numerics adjusting toner darkness 94 type name] load [orientation] 295 2100‑sheet tray administrator settings Change [paper source] to [paper loading 69 Embedded Web Server 264 size] load [orientation] 295 550‑sheet tray advanced options Change [paper source] to [paper...
Page 382 Index Configuration change, some held copy options copying on transparencies 102 jobs were not restored [57] 297 advanced options 112 creating a fax destination shortcut configuration information collate 111 using the Embedded Web wireless network 54 copies 111 Server 139 Configure MP menu 153 darkness 111 creating an FTP shortcut...
Page 383 Index disposing of printer hard disk 242 Quiet Mode 238 e‑mailing distinctive ring service, fax Sleep Mode 239 adding message line 116 connecting to 135 Erase Temporary Data Files adding subject line 116 documents, printing menu 183 changing output file type 116 from Macintosh 94 erasing hard disk memory 243 configuring e‑mail settings 113...
Page 384 Index VoIP 127 flash drives HTML menu 234 Fax Station Name not set up. supported file types 96 Contact system administrator. 299 font sample list Fax Station Number not set up. printing 99 icons on the home screen Contact system administrator. 299 Forms and Favorites hiding 22 fax troubleshooting...
Page 385 Index internal print server Load [paper source] with [paper menus troubleshooting 317 size] [paper orientation] 302 Active NIC 167 Internal Solutions Port Load [paper source] with [paper AppleTalk 172 changing port settings 56 type] [paper size] [paper Bin Setup 164 installing 35 orientation] 303 Confidential Print 182...
Page 386 305 e‑mail options 119 checking, from printer control noise emission levels 365 fax options 143 panel 250 Non‑Lexmark [supply type], see scan options 151 checking, using the Embedded User’s Guide [33.xy] 305 paper Web Server 250 non‑volatile memory 242...
Page 387 Index preparing to set up the printer on multiple‑language PDF files do not [x]‑page jam, open upper and an Ethernet network 53 print 324 lower rear door. [231–234] 278 print driver paper curl 334 [x]‑page jam, remove paper, open hardware options, adding 52 paper frequently jams 320 stapler door.
Page 388 Scanner automatic feeder cover Insert staple cartridge 300 to modem, fax is disabled. 305 open 311 Insert Tray [x] 300 Non‑Lexmark [supply type], see Scanner disabled by admin Install bin [x] 300 User’s Guide [33.xy] 305 [840.01] 311 Install duplex 301 Not enough free space in flash Scanner disabled.
Page 389 Replace unsupported imaging unit using 87, 237 internal option is not [32.xy] 310 recycling detected 317 Replace wiper 310 Lexmark packaging 240 internal print server 317 replacing a staple cartridge 261 Lexmark products 240 Internal Solutions Port 318 replacing supplies toner cartridges 241...
Page 390 Index original size 150 to a computer using the setting the fax number 135 page setup 151 Embedded Web Server 148 setting the outgoing fax name 135 resolution 150 to an FTP address 146, 147 setting the Universal paper size 59 Save As Shortcut 149 scanning to a computer 149 setting up e‑mail alerts 264...
Page 391 PDF files do not conserving 237 trays print 324 storing 253 linking 82, 83 paper curl 334 using genuine Lexmark 251 unlinking 82, 83 paper frequently jams 320 using recycled paper 237 troubleshooting print job takes longer than supplies, ordering...
Page 392 Index transparency print quality is using the touch‑screen buttons 19 poor 346 Utilities menu 229 uneven print density 346 white streaks on a page 346 troubleshooting, printer options verify print jobs 97 internal option is not printing from a Macintosh detected 317 computer 98 internal print server 317...

Lexmark XM7100 Series User Manual

Safety Information

Learning about the Printer

Understanding the Printer Control Panel

Setting up and Using the Home Screen Applications

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Copying

E-Mailing

Faxing

Scanning

Understanding the Printer Menus

Saving Money and the Environment

Securing the Printer

Maintaining the Printer

Managing the Printer

Clearing Jams

Troubleshooting

Notices

Quick Links

Related Manuals for Lexmark XM7100 Series

Summary of Contents for Lexmark XM7100 Series