Customer Service - Barkey plasmatherm Instructions For Use Manual

9 Custome r service
The Barkey plasmatherm is maintenance free and reliable. Should a repair be necessary
despite our careful choice of components and high quality of manufacture, please note:
Please return faulty devices for recycling repair to Barkey GmbH & Co. KG. Barkey
GmbH & Co. KG will ensure that materials are properly separated, graded and recycled.
We advise you to have any necessary repairs carried out by Barkey GmbH & Co. KG or
to have your technicians attend special product training courses in testing and servicing.
On request and on payment of a nominal charge the manufacturer can supply service in-
structions containing all necessary circuit diagrams, parts lists, test and inspection proce-
dures and service information enabling appropriately trained and qualified technicians to
repair all parts of the device which the manufacturer regards as repairable.
If the device cannot be repaired or serviced on site, it must be returned.
Please note the following rules before dispatching the device:
Return the device for recycling repair only to Barkey GmbH & Co. KG or its author-
ised distributor.
The device must be cleaned and if necessary disinfected before it is dispatched.
The returned device must not pose any kind of health risk, e.g. as a result of toxic,
carcinogenic, biohazardous or radioactive substances. The sender shall be held liable
for any losses caused by inadequate cleaning and disinfection.
Each returned device must be accompanied by a formal certificate of cleaning. Blank
forms for this purpose are obtainable from Barkey GmbH & Co. KG on request.
For safety reasons, devices which have not been cleaned or which are not accompa-
nied by a certificate of cleaning will be returned to sender without being examined or
repaired.
Please follow the cleaning and disinfection procedures described in these in-
structions for use.
Returned devices should be accompanied by a brief description of the fault as this
will save you the cost of expensive fault finding.
Please pack the device for dispatch to Barkey GmbH & Co. KG so that it cannot be
damaged in transit. Barkey GmbH & Co. KG can accept no liability for damage in
transit due to inadequate packing.

Customer service