Simplifying The Network For Troubleshooting; Troubleshooting The Network Interface - Extron electronics AXI 02 AT User Manual

Simplifying the Network for Troubleshooting

If further troubleshooting of Dante discovery is necessary, begin by simplifying the network:
1. Bypass network switches by connecting two Dante-compatible units, such as an
AXI and a DMP 128 Plus AT, via their AT ports.
2. Connect the PC to an unused AT port with an Ethernet cable.
3. Use Dante Controller to check if the issue was resolved before moving on to network
interface troubleshooting.
4. If the issue is resolved, add connections and hardware one at a time, checking for
proper operation after each addition, until the point of failure is discovered (typically a
bad cable or invalid redundant configuration).

Troubleshooting the Network Interface

If the issue is still present, continue to diagnose the PC network connections as described
below. Check Dante Controller after each step to see if the problem is resolved.
Open the Configure Dante Interface dialog box by clicking the Choose a Dante
1.
Interface icon (see figure 28,
Figure 28.
Be certain the correct LAN connection is selected (the PC LAN port that is physically
connected to the Dante network) and note the IP address.
Figure 29.
2. If it is on, turn off the PC wireless adapter. Disable all connections except the LAN
port connected to the Dante network (verify this is the correct port by checking the IP
address shown in step 1).
3. Turn off all anti-virus and firewall software on the computer.
4.
Enable DHCP on the remaining network connection. This forces the computer to
acquire an IP address from the Dante network.
).
1
Choose a Dante Interface Icon
Configure Dante Interfaces Dialog Box
AXI 02 AT • Dante Controller 26