Hardware Failure Reporting From Call Home - Symantec Shelf NetBackup 5220 Maintenance Manual

Hardware failure reporting from Call Home

Monitoring enabled or
disabled
Call Home enabled
Call Home disabled
For more information regarding the Call Home feature, you can refer to the NetBackup
5200 Series Administrator's Guide at:
Hardware failure routine
When a hardware failure occurs, the following sequence of alerts
occurs:

The appliance uploads hardware and software information to
a Symantec server.
The following hardware information is uploaded:

Power supply wattage

CPU voltage

Fan rpm

Disk sttaus

HBA status

Critical temperatures

RAID group status
The following software information is uploaded:

Backup jobs that started in the last 12 hours

Backup jobs that failed in the last 12 hours

Total available deduplication space

Used deduplication space

Feature IDs

The appliance generates a local alert by email to notify you of
hardware failure.
The appliance generates a local alert by email to notify you of
hardware failure
http://www.symantec.com/docs/DOC2792
47