Call Home Feature - Symantec Shelf NetBackup 5220 Maintenance Manual

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Call Home feature

In the event of a hardware failure, the Call Home feature is designed to bundle and
upload appliance-specific and customer-specific hardware and software information to a
Symantec Call Home server. The NetBackup 5220 uses the HTTPS protocol to connect
to the Symantec Call Home server, which is enabled by default.
If you determine that you have a problem with a piece of hardware, you should contact
Symantec Technical Support. Engineers can use the serial number of your appliance and
assess the trends of the hardware status.
In the Administrative Web UI, Settings > Hardware Monitoring page, you can enable
and disable the Call Home feature.
From the command-line interface, you can enable and disable the Call Home feature
with the
Disable
Notification Interval
number of minutes between the alert mails that are sent to the administrator.
You can also use the
server information. If the appliance environment has a proxy server between the
environment and external Internet access, you must enable the proxy settings on the
appliance. The proxy server must accept https connections from the Symantec Call
Home server. This feature is disabled by default. The following describes how a
hardware failure is reported.
Configuring settings including:
 Call Home feature
 SNMP
 Cloud storage
Monitoring the appliance
Managing the appliance
Disaster recovery
Decommissioning an appliance
http://www.symantec.com/docs/DOC2792
Main > Admin > CallHome Enable
commands. You can use the
Main > Admin > CallHome Proxy
and the
Main > Admin > Email Hardware
time command to set the notification interval, which is the
to download the most recent 5200
Main > Admin > CallHome
commands to specify proxy