Troubleshooting - Symantec Shelf NetBackup 5220 Maintenance Manual

Troubleshooting

Now that you have evaluated the status of several components and parameters, you can
begin troubleshooting any faults or problems that you have discovered.







Collect necessary information such as:
Detailed name and address of the customer
Contact person and telephone number
Time when fault(s) occurred
Detailed fault(s) description
 Save log files for future reference
Device type(s), serial number(s), and software version(s)
Results when attempting to address faults
Problem level and required solution deadline
Refer to the NetBackup 5220 and Symantec Storage Shelf Hardware Troubleshooting
Guide and NetBackup 5220 and Symantec Storage Shelf Software Troubleshooting Guide
for detailed fault scenarios and procedures.
49